Welcome to
Fusion bpo services
El Salvador

Welcome to
Fusion bpo services
El Salvador

We started our operations from El Salvador in 2014, and now we have a strong team of 900+ skilled agents running our operations from our El Salvador call center. From here we offer highly resourceful multichannel and multilingual Call Center outsourcing services in El Salvador to businesses across the Americas.

Our service offerings for Business Outsourcing in El Salvador include customer support, sales support, lead generation, order assistance, back-office management - across channels.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process call center outsourcing services in El Salvador comprise of but are not limited to - customer service, order taking, telesales, lead generation, retention/cancelations, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We offer a host of call center outsourcing services in El Salvador via BPO non-voice processes. These include email support and chat support to a variety of our client processes.

Live Chat Support

Live Chat Support

We provide our clients with efficient live chat answering services from our call center El Salvador that will improve customer experience and boost overall customer satisfaction.

Order Taking Service

Order Taking Service

We offer order-taking service to our clients from various industries. Our agents offer complete client satisfaction and effectively meet the diverse requirements of our clients.

Answering Services

Answering Services

We specialize in offering 24/7 live telephone answering service and virtual receptionist services. These accurate and efficient call center outsourcing services in El Salvador will help you save both time and money.

Collection Services

Collection Services

Our customized collection services for our clients range from early-stage debt recovery to warehouse accounts recovery.

Automation Solutions

Automation Solutions

Our high-quality automation solutions help you meet the digital market demands as well as deliver an excellent customer experience at every touchpoint.

Quality Assurance

Quality Assurance

We offer cost-effective quality assurance and quality control services to our clients. These services help you gain essential insights about your customer, service flaws, and scope of improvement.

Work-At-Home Solutions

Work-At-Home Solutions

We have 3,000+ home-based agents across 9 countries. The geographically dispersed agent pool helps us to support our clients' business continuity needs.

INDUSTRIES WE SERVE

Financial Services

Financial Services

We are a multichannel, multilingual financial services BPO. We provide cost-effective call center outsourcing services in El Salvador through voice, email, live chat, and social media to BFSI companies.

Telecommunication

Telecommunication

Our telecom outsourcing solutions bring you a wide range of call center services, including call center outsourcing, billing operations outsourcing, finance and accounting outsourcing, and much more.

Healthcare

Healthcare

Our healthcare call center services from our business outsourcing in El Salvador allow our healthcare clients to manage and resolve complex inquiries while carefully and empathetically catering to the specific needs of their patients and members.

Ecommerce

Ecommerce

With 30+ years of experience, we can help retail and E-commerce companies attend to their customers' needs with personalized customer services and earn their loyalty. With a highly scalable team in 18 centers in 9 countries, we can support your flexible service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

We can offer consumer goods manufacturers and resellers a wide range of call center services from El Salvador call center that help them reduce their non-core operational costs.

Education

Education

We offer cost-effective outsourcing solutions to our education industry clients. These call center outsourcing services in El Salvador help them enter new education markets and reach out to students on a global scale. Our services include - selling educational packages, offering customer services, providing training solutions to your staff, and promoting your institution.

Utility / Energy

Utility / Energy

With El Salvador call center as your outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanisms, which will help you deliver best-in-class CX.

Travel & Hospitality

Travel & Hospitality

We provide custom, scalable customer service and business outsourcing in El Salvador to travel, transportation, and hospitality companies that help them build a strong customer relationship, adopt new technologies, improve their operational efficiencies, and enter new markets.

WHY CHOOSE EL SALVADOR

Location Advantage

Proximity to the US and a stable US-dollar-based economy are the two important aspects that make El Salvador call center a preferred outsourcing partner for many US-based companies.

Cost Effiency

The population in El Salvador is highly educated, service-oriented, culturally diverse, and cost-competitive to boot. These ideal characteristics combined with multilingual Call Center outsourcing services in El Salvador make it a great outsourcing destination.

CALL CENTERS
AT EL SALVADOR