Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in El Salvador
Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in El Salvador
We started our operations from El Salvador in 2014, and now we have a strong team of 900+ skilled agents running our operations from our El Salvador call center. From here we offer highly resourceful multichannel and multilingual Call Center outsourcing services in El Salvador to businesses across the Americas.
Fusion El Salvador provides you with an excellent support team that offers a host of effective business solutions. Our call center El Salvador offers cutting-edge technical support services across multiple industries. Our executives are trained to provide all information to your customers for flawless decision making. We help you grow your business with effective lead generation and higher conversion.
Our service offerings for Business Outsourcing in El Salvador include customer support, sales support, lead generation, order assistance, back-office management - across channels.
LANGUAGES SUPPORTED
SERVICES WE OFFER
Voice Process
Voice Process
Our voice process call center outsourcing services in El Salvador comprise of but are not limited to - customer service, order taking, telesales, lead generation, retention/cancelations, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.
Non-Voice Process
Non-Voice Process
We offer a host of call center outsourcing services in El Salvador via BPO non-voice processes. These include email support and chat support to a variety of our client processes.
Live Chat Support
Live Chat Support
We provide our clients with efficient live chat answering services from our call center El Salvador that will improve customer experience and boost overall customer satisfaction.
Order Taking Service
Order Taking Service
We offer order-taking service to our clients from various industries. Our agents offer complete client satisfaction and effectively meet the diverse requirements of our clients.
Answering Services
Answering Services
We specialize in offering 24/7 live telephone answering service and virtual receptionist services. These accurate and efficient call center outsourcing services in El Salvador will help you save both time and money.
Collection Services
Collection Services
Our customized collection services for our clients range from early-stage debt recovery to warehouse accounts recovery.
Automation Solutions
Automation Solutions
Our high-quality automation solutions help you meet the digital market demands as well as deliver an excellent customer experience at every touchpoint.
Quality Assurance
Quality Assurance
We offer cost-effective quality assurance and quality control services to our clients. These services help you gain essential insights about your customer, service flaws, and scope of improvement.
Work-At-Home Solutions
Work-At-Home Solutions
We have 3,000+ home-based agents across 9 countries. The geographically dispersed agent pool helps us to support our clients' business continuity needs.
INDUSTRIES WE SERVE
Financial Services
Financial Services
We are a multichannel, multilingual financial services BPO. We provide cost-effective call center outsourcing services in El Salvador through voice, email, live chat, and social media to BFSI companies.
Telecommunication
Telecommunication
Our telecom outsourcing solutions bring you a wide range of call center services, including call center outsourcing, billing operations outsourcing, finance and accounting outsourcing, and much more.
Healthcare
Healthcare
Our healthcare call center services from our business outsourcing in El Salvador allow our healthcare clients to manage and resolve complex inquiries while carefully and empathetically catering to the specific needs of their patients and members.
Ecommerce
Ecommerce
With 30+ years of experience, we can help retail and E-commerce companies attend to their customers' needs with personalized customer services and earn their loyalty. With a highly scalable team in 18 centers in 9 countries, we can support your flexible service requirements.
Consumer Packaged Goods
Consumer Packaged Goods
We can offer consumer goods manufacturers and resellers a wide range of call center services from El Salvador call center that help them reduce their non-core operational costs.
Education
Education
We offer cost-effective outsourcing solutions to our education industry clients. These call center outsourcing services in El Salvador help them enter new education markets and reach out to students on a global scale. Our services include - selling educational packages, offering customer services, providing training solutions to your staff, and promoting your institution.
Utility / Energy
Utility / Energy
With El Salvador call center as your outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanisms, which will help you deliver best-in-class CX.
Travel & Hospitality
Travel & Hospitality
We provide custom, scalable customer service and business outsourcing in El Salvador to travel, transportation, and hospitality companies that help them build a strong customer relationship, adopt new technologies, improve their operational efficiencies, and enter new markets.
WHY CHOOSE EL SALVADOR
Location Advantage
Proximity to the US and a stable US-dollar-based economy are the two important aspects that make El Salvador call center a preferred outsourcing partner for many US-based companies.
Cost Effiency
The population in El Salvador is highly educated, service-oriented, culturally diverse, and cost-competitive to boot. These ideal characteristics combined with multilingual Call Center outsourcing services in El Salvador make it a great outsourcing destination.
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