WELCOME TO FUSION BPO -
CALL CENTER OUTSOURCING SERVICES PROVIDER IN
COLOMBIA

WELCOME TO FUSION BPO -
CALL CENTER OUTSOURCING SERVICES PROVIDER IN
COLOMBIA

Increase Your Customer Outreach Our On-shore, Near-shore, and Off-shore Call Center in Colombia

Being one of the popular countries in the Latin American region, Colombia can be a great destination for off-shore, on-shore, and near-shore call center outsourcing for your brand. The availability of skilled agents, scalable infrastructure, and modern technological tools are what you need to push the limitations of the brand and get the desired results in terms of revenue and ROI.

Here’s What a Call Center in Colombia Can Do for You

Hiring a call center in Colombia, both inbound and outbound, can ensure the growth and profitability of businesses in every sector. The various benefits that a Colombia call center can bring to your business.

Efficiency is a significant aspect when it comes to Colombia call center outsourcing. Besides just trained agents, even the automated dialers, CRMs, data processing analytics, and KPI metrics from the BPOs help increase the efficiency for both inbound and outbound processes.

With better efficiency, the output from the call center outsourcing would help you meet your annual sales target. Using advanced analytics and KPI tools, these call centers implement effective strategies to extract the best possible performance from the agents.

Our BPO company in Colombia has trained agents and every other resource required in the field, so our customer service for the inbound call center process is unmatched. Our agents possess both product knowledge as well as the empathy that customers feel most attracted to.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice/ Non voice Process

Voice/ Non voice Process

Voice and non-voice Spanish call center outsourcing in Colombia have been our forte. We can handle them all for you, from customer support and complaint handling to telemarketing and lead generation.

Inbound / Outbound

Inbound / Outbound

Through our call center in Colombia, we can offer you both inbound and outbound processes. So, our agents can ensure maximum efficiency, whether inbound customer support for e-commerce or outbound lead generation and sales.

Contact Tracing Services

Contact Tracing Services

Our contact tracing services can help you maintain a healthy and safe work environment. Especially during difficult times, like this pandemic, we can trace people who may have come in close contact with the disease and help our healthcare authorities break the chain of infection.

Order Taking Service

Order Taking Service

One of our expertise for an inbound call center is order taking. Our BPO company in Colombia has specially trained agents to meet your requirements with customer order-taking to boost your leads and revenue.

Answering Services

Answering Services

Be it utility or healthcare, we specialize in 24x7 answering services to ensure that you never miss a call from a customer.

Back Office Support

Back Office Support

Apart from voice-based call center services, we also offer many back-office support services, like social media management, off-call order management, and data processing. Know more about our offerings, call us!

Lead Generation Services

Lead Generation Services

We can help you generate high-quality leads for your business through a wide range of lead generation services including telephone lead generation, online lead generation, and co-reg lead generation. Also, our lead generation services will increase your customer outreach and branding too.

Quality Assurance

Quality Assurance

Our quality assurance services assure that all our processes, be it complaint handling, customer support, or lead generation, are compliant, and deliver a high-quality customer experience. We have a customer-centric approach for our services while giving you insights and quality control.

INDUSTRIES WE SERVE

BFSI

BFSI

Our BPO company in Colombia can handle inbound query management for the banking and insurance sector. Apart from that, our agents can streamline your outbound sales process with maximum expertise.

Telecommunication

Telecommunication

We can help your telecom business grow and thrive among the competition. Our telecom call center services include a wide range of services, like finance, billing, accounting, etc. So, feel free to contact us to know more.

Healthcare

Healthcare

Our answering and appointment setting services are perfect for the healthcare industry. Our agents are trained to be empathetic towards the patients over the call to make them feel more homely and comfortable.

Ecommerce / Retail

Ecommerce / Retail

Being one of the biggest industries in modern times, our services are tailored to cater to every need, be it sales, complaint handling, or return and refund management. Just get in touch with us to know more about our offerings.

IT Services

IT Services

We are a well-known IT helpdesk service provider not only in Colombia but globally. We keep your customer experience in mind while dealing with them regarding their queries. Our prompt problem resolution is what you need for your business.

Utility / Energy

Utility / Energy

We have stringent quality control in place to ensure that all of your customers rate your business high. In addition, we can streamline your complaint handling process to offer a quick resolution to your consumers.

Travel & Hospitality

Travel & Hospitality

The travel and hospitality industry needs a 24x7 service availability and a multi-lingual approach. So don’t worry, we have got your back with that. Tell us about your requirements, we will tailor it for you.

WHY OUTSOURCE TO THE USA

Language Compatibility

North and South America have the highest population of Spanish people. So, suppose you are targeting this part of the world. In that case, our agents for your Colombia call center outsourcing can add a touch of localization to make your customer feel more comfortable.

Cultural Similarity

Setting up a call center in the American continent becomes more feasible and lucrative when you outsource to a BPO company in Colombia. The availability of skilled local agents also attracts cultural similarities with your customers based in the region. This increases your goodwill among your customers, thereby boosting your business.

Competitive Pricing

Our BPO company in Colombia offers exceptional outbound and inbound call center services in multiple languages. However, all of this comes at a more reasonable price than setting up an in-house call center. So, with our Spanish call center outsourcing in Colombia, you can implement a cost-effective customer service and sales process.

Local Advantage

The NALATAM area is a huge prospect for every business sector. So, irrespective of whether you are an on-shore or off-shore brand, the localization potential can help your brand with inbound and outbound call center services with zero compromises.

GET IN TOUCH

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    CALL CENTERS
    AT Colombia