Welcome to
Fusion bpo services
Canada

Welcome to
Fusion bpo services
Canada

Our Montreal call center is one of our oldest - it has been operational since 2005 and has 130+ support agents. From here, we offer call center services in Canada through voice, non-voice, live chat channels in three primary languages. Some of our service offerings here include - customer support, order support, automation solution, quality assurance, and work-at-home solution.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process incorporates - customer service, retention/cancelations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We train our representatives for the BPO non-voice processes by nurturing their other skills apart from speech skills. Our Montreal call center agents are experts at written communication, and we focus on being understood by your customers through chat and email.

Live Chat Support

Live Chat Support

We offer order-taking services through our improved inbound call center. Our Montreal call center agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.

Order Taking Service

Order Taking Service

We offer order-taking services through our improved inbound call center. Our Montreal call center agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.

Answering Services

Answering Services

We specialize in offering accurate and effective 24/7 live on-call answering service or virtual receptionist services that will help you save both time and cost.

Collection Services

Collection Services

We deploy customized collection services for our clients' needs ranging from early-stage recovery to warehouse accounts.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our Montreal call center is fully integrated and adequately equipped with trained and experienced professionals to help you generate quality leads with a high conversion rate.

Automation Solutions

Automation Solutions

Our end-to-end automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience every single time.

Quality Assurance

Quality Assurance

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with essential insights about your customer, product, and process.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a multichannel, multilingual financial services BPO - we can provide banking, financial, and insurance companies robust and cost-effective support through voice, live chat, email, and social media channels.

Telecommunication

Telecommunication

We help telecom companies unlock the potential of their value chain. Our telecom outsourcing solutions, delivered from our call centers around the globe, offers you a range of BPO services, which includes - call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Healthcare

Healthcare

Our healthcare call center services in Canada allow its clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.

Ecommerce

Ecommerce

We can help retail and E-commerce companies cater to their customers' needs with highly personalized retail customer services and earn their loyalty. With a flexible and highly scalable workforce spread across 18 centers in 9 countries, we can rightly support your seasonal service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading outsourcing solutions provider, we, at Fusion, offer consumer goods manufacturers and resellers a chance to focus on their core services, reducing their non-core operational costs.

Education

Education

We offer you cost-effective outsourcing solutions to tap into education markets and reach out to students globally. Our education call center services in Canada range from selling educational packages and offering customer services to providing training solutions to your staff and promoting your institution directly.

Utility / Energy

Utility / Energy

With us, as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

We have already earned a name for providing custom, scalable customer service and business process solutions. Our call center services in Canada help major players in the travel, transportation, and hospitality industry in building strong customer relationships, adopting the latest technologies, improving operational efficiencies, and entering new markets.

WHY OUTSOURCE TO CANADA

SKILLED WORKFORCE

Nearly 61% of the population here hold a post-secondary certificate, diploma, or degree. Most people here also speak multiple languages.

Location Advantage

Montreal is a culturally diverse city in Canada, with a population density of 4.2 million. A majority of its population holds a post-secondary or higher degree and speaks English, French, and Spanish. The city also has an excellent public transit system.

Ideal for Outsourcing

Canada is a preferred outsourcing destination of many US and Canadian companies from different industry verticals, including retail, BSFI, healthcare, travel and tourism, education, technology, and more.

CALL CENTERS
AT CANADA