Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in Albania

Welcome To Fusion BPO -
Call Center Outsourcing Services Provider
in Albania

We opened our first-ever European BPO center in Tirana, Albania, in 2019. This call center Albania is a significant addition to our already extensive global footprint.

Our first European delivery center carries the same multichannel and multilingual legacy the clients have come to expect from the brand name Fusion. Our extensive language support and service offerings are the two areas where our call center Albania stands out.

Here, we have a strong team of 300+ support agents that offer a wide array of call center outsourcing services in Albania to our European clients.Our call center outsourcing services in Albania include everything from customer support to collection service and live chat support.

If you are looking for excellent inbound and outbound support, call centers Albania come as a promising resource. With a talent-rich team of executives, Fusion always takes your customer experience notches higher. We offer omnichannel support panels for ease of communication. Our remarkable technology has made us a popular name among other Albania call centers. We help you grow and scale your business.

LANGUAGES SUPPORTED

Spanish
Turkish

SERVICES WE OFFER

Voice Process

Voice Process

Our voice process incorporates - customer service, retention/cancelations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.

Non-Voice Process

Non-Voice Process

We train our representatives for the BPO non-voice processes by nurturing their other skills apart from speech skills. Our call center Albania agents are experts at written communication, and we focus on being understood by your customers through chat and email.

Live Chat Support

Live Chat Support

We can provide you with efficient live chat support services to improve your customer experience and boost customer satisfaction levels.

Order-Taking Services

Order-Taking Services

We offer order-taking services through our improved inbound call center services in Albania. Our agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.

Answering Services

Answering Services

We specialize in offering accurate and effective 24/7 live on-call answering service or virtual receptionist services that will help you save both time and cost.

Collection Services

Collection Services

We deploy customized collection services for our clients' needs ranging from early-stage recovery to warehouse accounts.

Lead Generation

Lead Generation

We offer you high-quality leads that will help you boost sales. Our call center Albania is fully integrated and adequately equipped with trained and experienced professionals to help you generate quality leads with a high conversion rate.

Automation Solutions

Automation Solutions

Our end-to-end automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience every single time.

Quality Assurance

Quality Assurance

We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with essential insights about your customer, product, and process.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a multichannel, multilingual financial services BPO - we can provide banking, financial, and insurance companies robust and cost-effective support through voice, live chat, email, and social media channels from our call center Albania.

Telecommunication

Telecommunication

We help telecom companies unlock the potential of their value chain. Our telecom outsourcing solutions, delivered from our call centers around the globe, offers you a range of BPO services, which includes - call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Healthcare

Healthcare

Our call center services in Albania allow its healthcare clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.

Ecommerce

Ecommerce

We can help retail and E-commerce companies cater to their customers' needs with highly personalized retail call center services in Albania and earn their loyalty. With a flexible and highly scalable workforce spread across 16 centers in 8 countries, we can rightly support your seasonal service requirements.

Consumer Packaged Goods

Consumer Packaged Goods

As a leading provider of call center services in Albania, we, at Fusion, offer consumer goods manufacturers and resellers a chance to focus on their core services, reducing their non-core operational costs.

Education

Education

We offer you cost-effective outsourcing solutions to tap into education markets and reach out to students globally. Our education call center outsourcing services range from selling educational packages and offering customer services to providing training solutions to your staff and promoting your institution directly.

Utility / Energy

Utility / Energy

With us, as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.

Travel & Hospitality

Travel & Hospitality

We have already earned a name for providing custom, scalable customer service and business process solutions from our call center Albania. It helps major players in the travel, transportation, and hospitality industry in building strong customer relationships, adopting the latest technologies, improving operational efficiencies, and entering new markets.

WHY OUTSOURCE TO ALBANIA

Elevated Language Support

About 60% of the population in Albania speaks at least one foreign language. Apart from English, people here are proficient in French, German, Italian, Turkish, Greek, Russian, and Arabic. As a result, you can offer multilingual call center outsourcing services in Albania.

Location Advantage

By securing a respectable ranking on the “Doing Business” rankings by the World Bank for three consecutive years, Albania has become a perfect nearshore outsourcing location with a cost-efficient talent pool for our European and global clientele.

Cost-Efficiency

In Albania, people are well-educated, tech-savvy, and are often multilingual – this combination gives them a unique edge over other outsourcing destinations. It is also cost-effective to hire people in Albania, which helps you save a substantial amount of capital by outsourcing to call center Albania.

GET IN TOUCH

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    CALL CENTERS
    AT ALBANIA