Welcome to
Fusion bpo services
Albania
Welcome to
Fusion bpo services
Albania
We opened our first-ever European BPO center in Tirana, Albania, in 2019. This call center Albania is a significant addition to our already extensive global footprint.
Our first European delivery center carries the same multichannel and multilingual legacy the clients have come to expect from the brand name Fusion. Our extensive language support and service offerings are the two areas where our call center Albania stands out.
Here, we have a strong team of 300+ support agents that offer a wide array of call center outsourcing services in Albania to our European clients.
Our call center outsourcing services in Albania include everything from customer support to collection service and live chat support.
LANGUAGES SUPPORTED
SERVICES WE OFFER
Voice Process
Voice Process
Our voice process incorporates - customer service, retention/cancelations, order taking, telesales, lead generation, appointment setting, 3 levels of technical support, infomercials, direct response, call quality audit program, customer loyalty programs, voice support services, as well as market research and surveys.
Non-Voice Process
Non-Voice Process
We train our representatives for the BPO non-voice processes by nurturing their other skills apart from speech skills. Our call center Albania agents are experts at written communication, and we focus on being understood by your customers through chat and email.
Live Chat Support
Live Chat Support
We can provide you with efficient live chat support services to improve your customer experience and boost customer satisfaction levels.
Order-Taking Services
Order-Taking Services
We offer order-taking services through our improved inbound call center services in Albania. Our agents are trained to offer 100% client satisfaction and to meet your diverse requirements effectively.
Answering Services
Answering Services
We specialize in offering accurate and effective 24/7 live on-call answering service or virtual receptionist services that will help you save both time and cost.
Collection Services
Collection Services
We deploy customized collection services for our clients' needs ranging from early-stage recovery to warehouse accounts.
Lead Generation
Lead Generation
We offer you high-quality leads that will help you boost sales. Our call center Albania is fully integrated and adequately equipped with trained and experienced professionals to help you generate quality leads with a high conversion rate.
Automation Solutions
Automation Solutions
Our end-to-end automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering an excellent customer experience every single time.
Quality Assurance
Quality Assurance
We specialize in delivering cost-effective, strategic, timely, and customer-centric quality assurance and quality control services that provide you with essential insights about your customer, product, and process.
INDUSTRIES WE SERVE
Financial Services
Financial Services
As a multichannel, multilingual financial services BPO - we can provide banking, financial, and insurance companies robust and cost-effective support through voice, live chat, email, and social media channels from our call center Albania.
Telecommunication
Telecommunication
We help telecom companies unlock the potential of their value chain. Our telecom outsourcing solutions, delivered from our call centers around the globe, offers you a range of BPO services, which includes - call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.
Healthcare
Healthcare
Our call center services in Albania allow its healthcare clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.
Ecommerce
Ecommerce
We can help retail and E-commerce companies cater to their customers' needs with highly personalized retail call center services in Albania and earn their loyalty. With a flexible and highly scalable workforce spread across 16 centers in 8 countries, we can rightly support your seasonal service requirements.
Consumer Packaged Goods
Consumer Packaged Goods
As a leading provider of call center services in Albania, we, at Fusion, offer consumer goods manufacturers and resellers a chance to focus on their core services, reducing their non-core operational costs.
Education
Education
We offer you cost-effective outsourcing solutions to tap into education markets and reach out to students globally. Our education call center outsourcing services range from selling educational packages and offering customer services to providing training solutions to your staff and promoting your institution directly.
Utility / Energy
Utility / Energy
With us, as your customer service outsourcing partner, you will get access to state-of-the-art innovative technology, stringent quality control mechanism, and best-in-class CX.
Travel & Hospitality
Travel & Hospitality
We have already earned a name for providing custom, scalable customer service and business process solutions from our call center Albania. It helps major players in the travel, transportation, and hospitality industry in building strong customer relationships, adopting the latest technologies, improving operational efficiencies, and entering new markets.
WHY OUTSOURCE TO ALBANIA
Elevated Language Support
About 60% of the population in Albania speaks at least one foreign language. Apart from English, people here are proficient in French, German, Italian, Turkish, Greek, Russian, and Arabic. As a result, you can offer multilingual call center outsourcing services in Albania.
Location Advantage
By securing a respectable ranking on the “Doing Business” rankings by the World Bank for three consecutive years, Albania has become a perfect nearshore outsourcing location with a cost-efficient talent pool for our European and global clientele.
Cost-Efficiency
In Albania, people are well-educated, tech-savvy, and are often multilingual – this combination gives them a unique edge over other outsourcing destinations. It is also cost-effective to hire people in Albania, which helps you save a substantial amount of capital by outsourcing to call center Albania.
