We have 19 global offices spread across 9 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.





We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaica


The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines



EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.



Retail Call Center Trends to Follow In 2021 And Beyond

After accessing how customer management changed in the post-pandemic world, we decided to peek over the landscape for retail. Since online shopping has become the dynamic force that helped us steer through the recent crisis, it is evident that the sector went through drastic evolution over the past few months. According to the US Census Bureau report, […]

Customer Management in a Post-Pandemic World: 5 Ways of Adapting to the Change

There are multiple reasons for businesses to feel optimistic this year. First, all adults are now eligible for the COVID-19 vaccine, and the recent ‘new-normal’ phase has become pretty normal to us by now. Moreover, economists also predict that a solid economic recovery might be lurking in the corner.   But the pre-pandemic normalcy is yet […]

Are You Lead Generation Ready For 2021? Tips From Our Call Center Experts

Before you get into the details of lead generation or start looking for ways to generate leads or form strategies for the same, the first step is to ask six questions – Who? What? Where? When? How and Why? It will help you narrow down your list of lead generation companies if you are planning to outsource.  […]

Case Study for Home Improvement Business: Acquire Customers with Minimum Cost of Acquisition


Fusion BPO Services Win Clutch Award for Best BPO Company

Businesses and organizations engage with business process outsourcing to fill in a crucial segment on their teams. BPO teams play an important role in their operations, mainly serving as an extension of their internal operations. As a BPO agency with presence in 9 countries across the globe, we provide different services and solutions for our […]

The Future Of BPO Services In The Aftermath Of COVID-19

The COVID-19 pandemic has exposed weaknesses in the traditional BPO model globally. With lockdowns and disrupted business operations, organizations have also explored the possibilities of long-term work-from-home. However, remote working in BPO is not a new kid on the block. Global BPO services providers, like Fusion, have agents working from different centers in different locations and providing […]