We have 20 global offices spread across 10 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.





We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaica


The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines



EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.



Are Insurance Call Center Services Still Effective?

Are Insurance Call Center Services Still Effective? If you are an established health and life insurance provider, you might not have the best of experience in the last 18 months or so. The insurance sector is reported to have faced losses of around USD 80 billion during the ongoing Coronavirus pandemic. However, the industry is […]

Scopes and Challenges of Outsourcing Healthcare Call Center Services in United States

In the healthcare sector, people rely on healthcare experts to stay fit and healthy. Healthcare outsourcing can be one of the most challenging jobs. Moreover, it’s the representatives who help reach and give medical care to patients. However, not all healthcare call center services in the USA can be your trusted companion. Also, not every […]

Fusion BPO Services Named as India’s Best Recommended Medical Billing Services Provider

It’s been 33+ years since Fusion BPO Services started helping clients, and to this day, we get excited whenever we welcome new opportunities. As we celebrate our 33rd year in the industry, we’re delightfully beaming to share the latest achievement we’ve unlocked as a team. Most recently, we’ve been made aware that The Manifest recognized […]

How to Boost Customer Loyalty in E-Commerce Business by Outsourcing Live Chat Support

Customer loyalty is the key to business success. However, in this age of competition, one has to earn this loyalty over time by providing high-quality products and a great customer experience across the sales process. When your B2B or B2C business has an online presence, introducing e-commerce live chat support takes your customer service and […]

Customer Management Is A Game Of Chess: Meet The Chess Pieces

In this age of steep competition and ever-changing customer expectations, customer management is the key to business success. To manage your customers right, you have to have the skill, knowledge, foresight, along with a solid strategy – almost like a game of chess. You have to anticipate every challenge, plan your moves carefully and time […]

The Email Marketing Essentials for Business Success In 2021 And Beyond

The recent pandemic has changed the way businesses and companies used to operate. It is safe to say that some of these changes will continue to affect businesses in the long term. In fact, some experts are of the opinion that things will never be the same again for certain industries. In the past one […]