Live Chat Support Services
Want a cost-effective, convenient, easy, 24/7, multilingual and efficient way for delivering real-time customer service and excellent customer experience? Live chat is the best solution for you and your customers. With over 15 years' experience in providing quality customer care support and contact center services in multiple languages, Fusion can provide you with efficient live chat support services that will improve your customer experience and boost customer satisfaction level.
Global Delivery Model:
With a multilocation and global agent model, Fusion BPO Services always provides you with the best options. We create a flexible delivery network that allows clients to tap the right skills and services at the right price whenever available: onshore, near-shore or offshore.
Why Provide Live Chat Support Services?
Choosing to include live chat support on your website can give you several benefits -
- Aiding customers in completing orders via text chat
- Can have a significant impact on user experience and increase conversion rates
- Have a significant impact on user experience
- Real-time assistance in page-pushing capabilities for website visitors
- Effective closing of e-commerce sales through proper assistance
- Cross-selling of products and services
- Increasing customer loyalty through answering product queries in real-time
- Collecting real-time data about your website traffic, visitor information, and navigational path
Which Industries Can Benefit from Live Chat Support?
A number of industries across different verticals use online chat support solutions to sell their products online and provide better customer support. Fusion can assist the following industries by providing both technical and non-technical live chat support-
- Internet and e-Commerce
- Technology and Startups
- Food and Beverage
- Real Estate
- Energy and Utilities
- Travel, Hospitality and Transportation
What Sets Our Live Chat Support Services Apart?
Fusion has more than 15 years of experience in catering to various outsourcing needs of its clients from across the world. Our online live chat support services are specially designed to cater to your business, ensuring better customer care and greater revenue for your business. Here are some of the features of our state-of-the-art live chat support solution that set us apart -
- Cost-effective Pricing - Our reasonable price structures are custom-made for single-operator and multi-operator accounts.
- Information Security - We are an ISO 27001:2013 and PCI DSS certified organization which ensures that your confidential data are completely safe with us.
- Easily Customizable - You can customize the visual aspect of the chat window on the visitors' side with our tools and give your website an edge.
- Secure and Reliable Services - Fusion provides secure SSL encrypted connections for all online chat support services to ensure data security.
- Multilingual Support - At Fusion, we provide support in a number of languages. Besides English, we also provide support in French, Spanish, German, Italian, Japanese, and Mandarin to cater to the varied linguistic needs of our clients.
- Experienced Executives - Our well-trained chat support executives are hired as per our clients' specifications. Our experienced executives are capable of promptly answering live chat requests and handling multiple chat requests simultaneously. For technical live chat support, we also hire Microsoft Certified Engineers.
- Real-time Monitoring and Aanalysis - As a client, you will get access to every little detail about your website visitors through real-time website monitoring. Fusion also provides in-depth traffic analysis that helps you make informed decisions.
- Dedicated Account Manager - All out clients are assigned a dedicated account manager who acts as a single point of contact for all their queries and keeps them updated about the project status.