Insurance Services

Insurance Services


Streamline your Productivity With Our Trained Insurance BPO & Call Center Services

Insurance companies are increasingly moving towards a digital-first approach. This shift can drive new values if it successfully addresses customer expectations and keeps the operational cost in control. Partnering with an insurance BPO can help a business achieve this.

Why Do You Need Insurance BPO?

  • Seamless Claim Support:
    Our insurance BPO can offer quality-assured claim support services to ensure maximum customer satisfaction and quick resolution.
  • Increased Sales:
    The trained agents at our BPO company can help you increase your revenue with cross-selling and up-selling.
  • Complaint Handling:
    Our 24x7 customer support offering can help you handle your customer complaint with maximum efficiency and expertise.

Why Choose Fusion BPO Services for Outsourcing Insurance Services

We pride ourselves as the best insurance BPO company and deliver customer-centric services with maximum transparency. As a result, we can give you multiple reasons for choosing us for your insurance BPO services.

  • We have over 30+ years of experience delivering high-quality, cost-effective, path-defining customer experience as an insurance BPO. Our insurance outsourcing services are designed to help boost business efficiency, enhance profitability and promote customer satisfaction while ensuring compliance with insurance regulations.
  • We offer multilingual services for your insurance BPO services. With 40+ languages support, you can scale your business offerings to people across the globe without worrying about language barriers.

So, if you are looking to boost the efficiency of your insurance BPO operations, outsource to us for 100% quality assurance and customer satisfaction. Get in touch today!

Fusion is known to offer unparalleled insurance outsourcing services to clients from many locations. We have our presence across 27 locations in United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. Our Insurance BPO gives you excellent customer support services and helps with marketing and sales. We provide you with high-quality leads for a revenue boost and a high ROI.


Customer Service

Our inbound insurance call center employs agents who are well-versed in dealing with customer queries and coming up with a quick resolution. So, we can help you build your brand reputation with maximum customer satisfaction. 

Claim Support

Insurance claims could be overwhelming for any established insurance business. We can streamline your claim settlement process with minimum wait time and zero backlogs. 

Cross-selling & Up-selling

With our expert services, you can boost your revenue with cross-selling and up-selling to your existing customers. This increased customer relations will also increase your brand loyalty and goodwill.



Ensured Business




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    Offer your customers in the Balkan country the gift of empathetic human engagements and superior customer experiences with our professional contact center solutions and expert inbound & outbound customer interactions.


    Our massive presence in the country will help you offer diversified customer interactions, allowing your customers to interact with your brand representatives in their native languages, irrespective of their current locations.


    Top multilingual and omnichannel contact center solutions to help you access superior onshore, nearshore, and offshore call center services for your customers in the insurance industry, ensuring maximum customer satisfaction.


    Our omnichannel call center services will help your customers interact with expert insurance consultants using a communication channel of their preference, helping them get their queries and problems resolved in no time.


    With professionally trained consultants and expert contact center agents, we help you deliver superior customer engagements to your diverse customer base in the country, ensuring superior customer experiences at every step.


    Our multilingual call center services in 40+ languages and omnichannel solutions across multiple voice & non-voice channels ensure personalized communications for superior customer engagements for maximum customer retention.


    Give your customers the value they deserve and improve their experiences with your brand by engaging top professional customer services in Mexico. This will help you increase customer retention and drive revenues.


    Our Morocco location is ideal for you to offer best-in-class insurance call center services in French and English to your valuable customers in the country, ensuring increased customer satisfaction and massive revenue generation.

    United Kingdom

    Maximize your customer engagements in the United Kingdom with our diversified and multilingual contact center solutions to offer consistent customer services, ensuring personalized communications in their native languages.

    The Philippines

    Deliver maximum first-contact resolutions to your valuable customers in the Philippines with one of the best insurance outsourcing companies in the country, improving customer relations across your customer base.

    United States

    Premium insurance call center services with 24/7/365 availability to ensure that your customers in the insurance sector can get prompt responses and swift resolutions, irrespective of when they decide to initiate a connection.

    El Salvador

    Deliver customer-centric resolutions with our professional and industry-specific contact center solutions that can be easily customized to fit your unique requirements, creating happy customers and ensuring superior CXM.


    With best-in-class professional contact center solutions from one of the top insurance outsourcing companies in the industry, you can drive results in the form of significantly improved customer retention and increased revenues.



    What kind of insurance services can be outsourced?

    You can outsource a range of insurance BPO services like policy management, investment research, asset management, and insurance brokerage support, data management, bad debt recovery, insurance claim processing, answering service, customer care, commission management, acquisition, and accounting for insurance companies.

    What are the risks of insurance BPO Services?

    The risks in outsourcing insurance services can be compliance breaches, data security risk, reputation management risk, customer dissatisfaction, technology malfunction, error in credit reporting, wrong market assessment risk, and operational risk due to lack of insurance knowledge.

    What are the benefits of insurance BPO services?

    Some of the benefits of call center outsourcing to an insurance BPO are improved customer experience, better customer engagement, reduced claim processing expenses, technology-driven insurance processes, and better relationships with policyholders.

    Why should I outsource insurance services to Fusion?

    You should outsource Insurance Services to Fusion because our insurance BPO operates from 27 locations in 14 countries. Apart from our global delivery model, we also offer multilingual and multichannel support to Insurance companies. We are compliant with PCI-DSS that ensures data security.