BPO SOLUTIONS FOR
HEALTHCARE INDUSTRY

BPO SOLUTIONS FOR
HEALTHCARE INDUSTRY

IMPROVE PATIENT EXPERIENCE WITH COMPLIANT HEALTHCARE BPO SERVICES

Augment Business Growth with BPO Companies for Healthcare Services Provider

Healthcare providers face unprecedented challenges like high volumes of patient queries and changing patient expectations. To overcome these challenges and provide your patients with 24x7 seamless support via all customer communication channels while adhering to all healthcare compliances, you require an experienced healthcare outsourcing partner. As one of the HIPAA and HITECH-compliant BPO companies for healthcare services providers, we can help you with all these service needs and more.

The rise in administrative costs is putting a significant load on the profitability of healthcare providers. Having worked with multi-office healthcare providers, large hospitals, and individual healthcare providers, Fusion -your healthcare BPO services partner, is familiar with the technology and business processes involved in rendering healthcare.

With us as your healthcare BPO partner, you will also increase business efficiency and enhance the financial performance of your healthcare practice. From front-end process improvement to claims submissions, we have the BPO solutions for healthcare and medical services providers that will help you make your operations seamless, more efficient and highly compliant.

SERVICE OFFERINGS

Appointment Management

Our healthcare BPO services help you the patients' appointments and give them a reminder before the designated time. We can also handle rescheduling and cancellation to ensure optimum efficiency and patient experience.

Insurance Verification

Our BPO solutions for healthcare and medical services provider include insurance verification, which helps you verify and validate all insurance information to ensure extensive verification of all patient insurance documentation.

Claim Processing

As a leading BPO services provider for medical services, our professional executives have a proven track record of error-free insurance claim processing, from claim setup and verification to auditing and final settlement.

Billing and Settling of Invoices

Our sophisticated technology and modern infrastructure formulate invoices and bills and enable you to receive payments using encryption-secured payment gateways in a few clicks.

Patient Communication

Our healthcare BPO services agents are capable of guiding both suspected and confirmed patients according to defined guidelines to ensure effective and on-time treatments.

Patient Surveys

To understand the impact of the service delivery, we have a predefined framework of post-care patient outreach. It helps us gather actionable feedback and improve our Healthcare Customer Services for better results.

THE FUSION FACTOR

Multichannel
Coverage

Improved
CX

Flexible
Workforce

Data &
Analytics

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    BENEFITS OF CHOOSING US AS
    YOUR BPO PARTNER

    Compliant Care

    We are a HIPAA and HITECH-compliant BPO services provider for medical services. With us as your medical BPO services provider, you can stay assured that your patient information will remain safe and secure, enabling you to deliver a superior patient experience.

    Better Patient Support

    With over 30 years of experience in the healthcare sector, we understand patient needs and expectations very well, which helps us deliver highly personalized, prompt, and compliant patient support.

    Multilingual customer services

    We can offer eCommerce call center outsourcing solutions in more than 40 languages, helping you cater to a global customer base.

    Omnichannel customer support

    We offer omnichannel customer support to ensure a seamless CX delivery across all channels.

    24/7 Support

    Healthcare providers have to ensure round-the-clock patient and member care to provide a superior patient experience.

    COUNTRIES WE ARE PRESENT IN

    Albania

    With the help of our healthcare BPO services, your organization can quickly and conveniently access first-rate medical contact center services and offer top-notch support to your most important clients in the Balkan region.

    Morocco

    Get top-notch contact center services from a medical BPO services provider in Morocco to offer your valued patient the best possible experience.

    United Kingdom

    To ensure that your customers may receive prompt and accurate healthcare support, find solutions that are convenient for them, and have a great experience, superior contact center solutions for insurance services offered in the UK.

    Philippines

    With our healthcare BPO services, we provide cutting-edge customer experiences to your patients in the Philippines and help them find prompt answers to their issues.

    Indonesia

    Your ability to offer unparalleled patient interaction, improve the overall patient experience delivery, and build lasting relationships between your company and patients will be magnified by our sector-leading compliant healthcare BPO services in Indonesia.

    Jamaica

    Your company's bottom line will significantly increase thanks to our premium BPO solutions for healthcare and medical services provider. We'll collaborate with you to maximize revenue generation through consistently positive customer encounters.

    Mexico

    With the assistance of our top-notch healthcare BPO services in Mexico, we provide excellent CX to your insurance customers in North America and South America.

    United States

    With our widespread presence in the US, we can provide compliant BPO solutions for healthcare and medical services provider, helping you to increase brand recognition through positive client interactions.

    India

    You may access multilingual and omnichannel healthcare BPO services for the Indian market, ensuring consistency in customer interactions regardless of what part of the country your customers may be from.

    Thailand

    You may give your customers the assistance they need and deserve by offering them professional healthcare BPO services. Our multilingual and multichannel contact center solutions will deliver a reliable and superior CXM.

    Canada

    Our contact center in Canada makes sure that your patients have 24/7 access to your healthcare institute so they may contact you at their convenience. You might improve relationships with patients and foster greater brand loyalty by doing this.

    South America

    You may greatly enhance your customer retention tactics and help your institute maximize customer acquisition to increase incoming revenues through various channels with the help of our 24-hour insurance call center services.

    Colombia

    One of the top BPO companies for healthcare services provider, we offer best-in-class patient engagements in many global and regional languages will let your customers communicate with brand representatives in their native languages.

    Kosovo

    With 24/7 patient assistance, you can improve your patient engagement strategies in Kosovo. We'll assist you in maximizing your revenue by improving the consistency of communication with your patients

    FAQ's

    FAQ's

     

    How does a call center add to a healthcare provider's patient experience?

    Healthcare isn't just about patient care. A patient needs assistance on many occasions, and you need an experienced healthcare BPO services provider to attend to them. At Fusion, we understand this and strive toward delivering an integrated customer experience that guides a patient/member with accurate information in a time-bound manner.

     

    Can your healthcare BPO services keep up with the rapid changes in the healthcare industry?

    Yes. To ensure this, we constantly keep our eyes on the ground and keep our training modules in sync with the current developments. In our hiring also, we give preference to agents who have relevant skills and expertise in the domain. Moreover, as one of the top BPO companies for healthcare services provider, we also work closely with each client to align our offerings with their unique requirements.

    How are you different from other healthcare call centers?

    We have been working with healthcare clients since 1987. This experience reflects in our service delivery and our customizable service offerings. Our solid track record of achievements is a testament to this. To know more about how we can help you meet your unique goals, you can book a free consultation call with our support expert.

    Is it expensive to outsource customer support for healthcare?

    No. One of the main benefits of outsourcing customer support to a BPO is cost-effectiveness. Fusion ensures that by deploying customized BPO solutions for healthcare and medical services providers that meet your goals and ensure greater customer satisfaction, improve ROI, and reduce churn. To know about our specified pricing structure, you can send us a query by clicking on 'Get a Quote.'