TRAVEL & HOSPITALITY

TRAVEL & HOSPITALITY

MAKE A
DIFFERENCE
WITH HUMAN
CONNECT DRIVEN
CX JOURNEY

The rising consumer purchasing power, ease of travel, and digital innovation have positively impacted the travel and hospitality industry. The challenge now is to utilize this growth to build a loyal customer base and present a consumer experience (CX) that can outperform competitors. It requires a CX infrastructure that can withstand market cycles without impacting the service quality.

As an award-winning provider of customer support services for travel and hospitality, we have the knowledge and expertise to provide call center solutions that can meet these expectations profitably. Our customizable and scalable customer service and business processes, along with our innovative tools and deep domain expertise, enable us to improve customer support delivery across all channels significantly. Integration of these solutions also reduces the overall service cost, improves operational efficacy, and opens new avenues for the business to grow.

SERVICE OFFERING

Travel
Industry

Our strategic data-driven customer support services for travel and hospitality help you achieve success. We factor all core and non-core issues into delivering a high-quality, personalized CX. Our proprietary AI tools work as an add-on to these offerings and assist travel call center agents to become more efficient and resolve complex business problems. Our services are customer service, travel booking, cancellation, refund, complaint management, and more.

Hospitality
Industry

Digital disruption is pushing hospitality businesses to re-evaluate and revise their customer experience across channels. With our experience, domain expertise, and technological prowess, we can develop custom CX models that can overcome these disruptions to create a unified brand experience. While delivering our customer support services for travel and hospitality, we also leverage AI-based solutions to understand consumer behavior, close service gaps, and improve service quality.

Transportation Industry

Our end-to-end customer support services for travel and hospitality focus on delivering a comprehensive and flexible solution that accommodates traditional and digital communication channels to improve customer experience. We also offer digital transformation tools to help you resolve complex business problems in a cost-effective way. These tools seamlessly integrate with CX and business models to bring out the best results, giving your business a competitive edge in a cost-efficient way.

THE FUSION FACTOR

Global
Delivery Model

40+
Language
Support

Scalable
Infrastructure

PCI-DSS
Certified

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    FAQ's

    FAQ's

    What kind of travel/hospitality services can be outsourced?

    Services that travel and hospitality businesses can outsource are Customer Service, Billing/Invoicing Support, Refunds/Claims Processing, Email, and Chat Support, Ticketing, Failed Bookings, Refunds/Exchanges/Schedule Changes and Fare Optimization.

    How do travel/hospitality services outsourcing help customers?

    The travel and hospitality sector has to communicate with customers constantly. As customers book vacations, hunt for deals, change plans or check their status, they expect excellent service. An outsourcing provider ensures excellent service by handling travel inquiries, booking, and cancelations, customizing travel itineraries, providing loyalty program subscription support.

    Is it expensive to outsource?

    Travel call center agents have an in-depth understanding of the tourism and hospitality sector, often serving as virtual travel consultants. Travel call centers can help you save costs by up to 70 percent. There are various pricing structures and service packages to choose from. You will find customer support services for travel and hospitality that suits your requirement and budget.

    Why should I outsource our travel services to Fusion?

    At Fusion, we provide scalable and flexible customer support services for travel and hospitality businesses. We provide services second to none, from multichannel customer service and marketing support to collaborative and bespoke call center solutions.