TRAVEL & HOSPITALITY
CALL CENTER OUTSOURCING SERVICES
IN USA, CANADA & INTERNATIONAL
LOCATIONS

TRAVEL & HOSPITALITY
CALL CENTER OUTSOURCING SERVICES
IN USA, CANADA & INTERNATIONAL
LOCATIONS

GIVE YOUR CX DELIVERY WITH
THE RIGHT TAILWIND WITH
CALL CENTER SERVICES FOR TRAVEL &
HOSPITALITY INDUSTRY

IN USA, CANADA & INTERNATIONAL
LOCATIONS

As the global demand for travel and hospitality services continues to grow, the industry must utilize this growth to keep up with customer expectations in a world connected digitally. Therefore, today, travel and hospitality companies focus on customer-centric business models that improve CX delivery while balancing costs. With key challenges like strict environmental regulations, talent management, rising competition, and the need to explore new markets, the travel and hospitality companies need to start thinking about better customer experience delivery at lower cost through call center for the travel industry.

As an award-winning provider of customer support services for travel and hospitality, we have the knowledge and expertise to provide call center solutions that profitably meet these expectations. Our customizable and scalable transport, hospitality, and travel call center processes, along with our innovative tools and deep domain expertise, enable us to improve customer support delivery across all channels significantly. Integration of these outsourcing travel management services also reduces the overall service cost, improves operational efficacy, and opens new avenues for the business to grow.

Industries We Serve With Our Contact Center for Travel and Tourism

Travel Industry

Our strategic data-driven customer support services for travel and hospitality help you achieve success. In our call center for travel industry, we factor all core and non-core issues into delivering a high-quality, personalized CX. Our proprietary AI tools work as an add-on to these offerings and assist travel call center agents to become more efficient and resolve complex business problems. Our travel call center services include but are not limited to customer service, travel booking, cancellation, refund, complaint management, and more. We can also take care of flight disruption management solution, which helps travelers to find another flight when their scheduled flights get delayed, disrupted or cancelled for some reason. We also play an active role in helping the travelers easily find their luggage lost during travel.

Hospitality Industry

Digital disruption pushes hospitality businesses to re-evaluate and revise their customer experience across channels. With our hospitality call center experience experience, domain expertise, and technological prowess, we can develop custom CX models to overcome these disruptions to create a unified brand experience. While delivering our hospitality call center customer support services for travel and hospitality, we also leverage AI-based solutions to understand consumer behavior, close service gaps, and improve service quality.

Transportation Industry

Our end-to-end outsourcing travel management services focus on delivering a comprehensive and flexible solution that accommodates traditional and digital communication channels to improve customer experience. We also offer digital transformation tools to help you cost-effectively resolve complex business problems. These transport call center tools seamlessly integrate with CX and business models to bring out the best results, giving your business a competitive edge in a cost-efficient way.

SERVICE OFFERING

Customer service

Our scalable team of travel, hospitality, and transport call center agents can provide live support to each customer query across channels in over 40 languages across the globe.

Booking/ Reservation

We can take care of booking for the aviation industry through our call center for the travel industry, hotel reservation through the hospitality call center, and transport management through outsourcing transportation services.

Cancellation

Our contact center for travel industry can handle air travel cancellation and rebooking, while our hospitality call center can take care of hotel booking cancellations.

Escalation handling

Our support travel call center agents can resolve complex issues and drive better customer experience through escalation handling.

Refund

Upon cancellation or flight bookings and hotel room registration, we can easily process the cancellation and refund, ensuring a superior customer experience.

Helpdesk

We also offer helpdesk call center services for our travel, transportation and hospitality industry. As a well-known helpdesk call center, we provide prompt and timely solution to the air travelers and hotel guests.

THE FUSION FACTOR

Global
Delivery Model

40+
Language
Support

Scalable
Infrastructure

PCI-DSS
Certified

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    FAQ's

    FAQ's

    What kind of travel/hospitality services can be outsourced?

    Services that travel and hospitality businesses can outsource to a call center for the travel industry are Customer Service, Billing/Invoicing Support, Refunds/Claims Processing, Email, and Chat Support, Ticketing, Failed Bookings, Refunds/Exchanges/Schedule Changes and Fare Optimization.

    How do travel/hospitality services outsourcing help customers?

    The travel and hospitality sector has to communicate with customers constantly. As customers book vacations and airline tickets, hunt for deals, change plans or check their status, they expect excellent service. While outsourcing travel management services, you will look for an outsourcing provider that ensures excellent service by handling travel inquiries, booking, and cancelations, customizing travel itineraries, providing loyalty program subscription support.

    Is it expensive to outsource?

    Travel call center agents have an in-depth understanding of the tourism and hospitality sector, often serving as virtual travel consultants. A call center for travel industry or a hospitality call center can help you save costs by up to 70 percent. There are various pricing structures and service packages to choose from. In addition, you will find customer support services for travel and hospitality that suits your requirement and budget.

    Why should I outsource our travel services to Fusion?

    At Fusion, we provide scalable and flexible customer support services for travel and hospitality businesses. We provide services second to none, from multichannel customer service and marketing support to collaborative and bespoke travel, hospitality and transportation call center solutions.

    Do I Need To Have Multilingual Customer Support Services For Travel And Hospitality?

    Multilingual call centers, help you connect with the widespread customer base in their native language and enhance engagement. Fusion has its presence in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand and Indonesia. This helps us tap into the skilled workforce that has excellence in all the global native languages. Our centers across 25 locations worldwide offer multilingual call center for the travel industry. This helps you have the edge over the others in the industry. We also offer hospitality call center services and transportation call center services for our hospitality and transportation clients from all our 25 locations and in over 40 languages.