Telecom

Telecom

DEPLOY INNOVATIVE SERVICE MODELS TO ENHANCE THE CUSTOMER EXPERIENCE IN TELECOM INDUSTRY

Deliver Top-Notch Customer Experience Solutions With Telecommunication Call Center

The telecom industry has seen exponential growth with the deployment of next-gen connectivity solutions. To sustain this growth, businesses need to constantly reevaluate their customer experience (CX) deliveries and innovate new solutions with outsourcing telecom call center & customer services to retain the existing base and reduce the attrition rate.

Why Do You Need Telecom Customer Service Outsourcing in the USA, India & Other Global Locations

Good customer services is a prerequisite for success for the telecom industry. It adds credibility to your brand's reputation. Outsourcing your customer services to Fusion BPO Services will add a lot of advantage to your business operations, like: -

  • Boosting your customer loyalty
  • Opening cross-selling & up-selling opportunities
  • Enhancing your brand reputation
  • Prompting 'word-of-mouth' publicity

Why Choose Fusion BPO for Customer Services Outsourcing for Telecom Industry

We, at Fusion, are a reliable telecommunication call center outsourcing partner and can help you overcome the challenges of customer communications. Our three-decade-long telecom BPO experience has guided us in creating cost-effective CX solutions powered by a team of trained resources.

We are present in 27 locations across 14 countries, making us the number one choice for on-shore, near-shore, and off-shore call center outsourcing, irrespective of your target location. Plus, we can provide support in 40+ languages, ensuring that the communication is at par with customer expectations and cultural demands.

We also have a comprehensive portfolio of services in the industry. Apart from customer service outsourcing for the telecom sector, we also offer:

  • Customer acquisition
  • Third-party verification
  • Operational support
  • Sales and contract administration
  • Order provisioning and management

So, if you are looking to outsource telecom customer service operations, feel free to get in touch with us to know more about our offerings. We are here to assist your business reach new heights.

SERVICE OFFERING

Customer Acquisition

We simplify the customer acquisition process and make them seamless with our expertise in support functions.

  • New customer acquisition
  • Service inquiries
  • Subscription & Service Plans Support
  • Pricing and contract preparation
  • Lead generation
  • Order Validation

Operations

Maintain optimum operational efficacy with our analytical tools and skilled workforce.

  • Customer Service
  • Email Management Services
  • Server Support Services
  • Web Chat Services
  • Post-sales support
  • Query Resolution
  • Technical support
  • Logging and monitoring service requests
  • Churn reduction
  • Usage analytics
  • Payments & Collection
  • Detailed reporting and analysis

Sales & Contracts Administration

Boost and maintain your sales with our superior and effective CX and database support.

  • Outbound sales
  • Sales analytics
  • Cross-selling and up-selling
  • Sales order taking
  • Contract modification & management
  • Warranty Extension & management

Order Provisioning & Order Management

Our order management system is designed for hassle-free monitoring and tracking of a product/service from origin to destination.

  • Delivery process creation for new product and services
  • Order provisioning
  • Technical validation and support
  • Order Tracking
  • Cancellation requests tracking
  • Multi-Vendor Tracking
  • Order Management
  • Billing support
  • Data Management

THE FUSION FACTOR

Multilingual
Capabilities

24×7
Support

Omnichannel
Support

Global
Presence

GET IN TOUCH

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    COUNTRIES WE ARE PRESENT IN

    Albania

    Access the perfect blend of the latest industry-specific technological innovations, contact center infrastructure, and customer support strategies to ensure superior customer experience management for your customers in Albania.

    Morocco

    Professional BPO services for telecom companies in French and English, along with other global and regional languages, to help you offer personalized customer interactions in Morocco and reduce customer attrition significantly.

    United Kingdom

    Add credibility to your brand’s reputation with our professional contact center solutions that will help you deliver satisfactory customer experiences in every interaction, allowing you to develop strong brand-customer relationships.

    India

    Boost your customer loyalty and reduce attritions by taking full advantage of our professional customer support offerings in India. We will help you deliver personalized communications to your customers from every corner of the country.

    Thailand

    With our professional call center solutions in Thailand, you will be able to foster positive brand-customer relationships through satisfactory customer experiences, which will also help you get increased customer referrals.

    Jamaica

    Our professional call center services for telecom companies will help you analyze customer communications to determine their needs and expectations, helping you curate your service deliveries accordingly to ensure maximum satisfaction.

    Mexico

    Access top-notch contact center solutions for your telecommunications business in Mexico and the surrounding region with our professional call center in the country and ensure superior customer experience management.

    United States

    With our professional and industry-leading BPO services for telecom companies in the United States, you will have access to cost-effective contact center solutions that will help you deliver superior customer experiences consistently.

    Canada

    With multiple locations in Canada, the United States, and other countries around the world, we are your number one choice for onshore, nearshore, and offshore contact center company for your customer support necessities.

    El Salvador

    Fusion’s multilingual contact center solutions offer your telecom business the ability to deliver personalized communications to your customers in more than 40 global and regional languages, ensuring consistent and superior CXM.

    The Philippines

    Maximize your telecom business’s revenue generation with our professional call center services for telecom companies. We will help your business with efficient cross-selling and up-selling strategies to boost sales massively.

    Indonesia

    Engage our professional contact center solutions to overcome customer communication challenges and deliver consistent and satisfactory customer engagements, maximizing them to ensure increased revenue generations.

    Colombia

    Our omnichannel capabilities across multiple voice-based and non-voice-based communication channels will help you deliver personalized interactions to customers, allowing them to choose their preferred mode of communication.

    FAQ's

    FAQ's

    How do I evaluate contact center or BPO partners?

    You can evaluate contact centers or telecom BPO partners by checking out factors like global reach, size of the call center, future expansion plans, recognition and accreditations, relevant experience, learning, and development programs, pricing, and client testimonials.

    Will I lose control of quality if I choose any telecom outsourcing company?

    There are performance tracking metrics and KPIs for quality control and productivity assessment in telecommunication call center outsourcing. You won't lose control of quality if you access the KPI reports and analytics and verify them from time to time.

    Why are so many businesses choosing to outsource their telecom management?

    Telecom management handles how people connect and do business on a global basis. Consistent and timely communication is the lifeblood of a business. It determines brand reputation, productivity, and overall success. This is why so many businesses outsource their telecom management to a telecommunication call center outsourcing provider.

    Will your services affect my existing customers?

    Existing customers can enjoy superior services and support when you outsource your telecom management. Telecommunication call center outsourcing providers understand customer expectations, deliver Omnichannel solutions, bring spontaneity in scripts, leverage Big Data and Analytics and customize engagement for better outcomes.

    In Which Country Does Fusion Has Telecommunication Call Center?

    Fusion is a global name in 14 countries, namely United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. Our contact centers are spread across 27 locations and provide efficient telecom BPO outsourcing services to the companies.