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With the deployment of next-gen connectivity solutions, the telecom industry has seen exponential growth. To sustain this growth, businesses need to constantly reevaluate their customer experiences (CX) and innovate new solutions to retain the existing base and reduce the rate of attrition.
We at Fusion can be a reliable telecommunication call center outsourcing partner in overcoming these challenges. Our three-decade-long telecom BPO experience has guided us in creating cost-effective CX solutions powered by a team of specialized resources.
Our telecommunication call center outsourcing solutions are delivered from our 19 contact centers spread across the globe. This gives your business the flexibility to choose from a range of BPO services at your preferred location. Some of our flagship telecom BPO offerings include call center services, finance and accounting outsourcing, billing and operations management, and other non-core processes.
With our support expertise, we make the process of customer acquisition simple and seamless.
- Order taking & fulfillment
- Contract management
- Lead generation
- Outbound sales
- Sales analytics
- Cross-selling and up-selling
Sales &Contracts Administration
Boost and maintain your sales with our effective CX and database support.
- Pricing and contract preparation
- Sales order taking
- Ordering support
Maintain optimum operational efficacy with our analytical tools and skilled workforce.
- Customer Service
- Logging and monitoring service requests
- Churn reduction
- Usage analytics
- Detailed reporting and analysis
Order Provisioning & Order Management
Our order management system is designed to monitor and track a product from its origin to destination without any hassle.
- Delivery process creation for new product and services
- Order provisioning
- Technical validation and suppor
- Order Tracking
- Rejected Order Tracking
- Multi-Vendor Tracking
- Order Management
- Data Management
THE FUSION FACTOR
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You can evaluate contact centers or telecom BPO partners by checking out factors like global reach, size of the call center, future expansion plans, recognition and accreditations, relevant experience, learning, and development programs, pricing, and client testimonials.
There are performance tracking metrics and KPIs for quality control and productivity assessment in telecommunication call center outsourcing. You won't lose control of quality if you access the KPI reports and analytics and verify them from time to time.
Telecom management handles how people connect and do business on a global basis. Consistent and timely communication is the lifeblood of a business. It determines brand reputation, productivity, and overall success. This is why so many businesses outsource their telecom management to a telecommunication call center outsourcing provider.
Existing customers can enjoy superior services and support when you outsource your telecom management. Telecommunication call center outsourcing providers understand customer expectations, deliver Omnichannel solutions, bring spontaneity in scripts, leverage Big Data and Analytics and customize engagement for better outcomes.