TELECOM CALL CENTER
SERVICES OUTSOURCING IN
USA, INDIA, CANADA & OTHER
INTERNATIONAL COUNTRIES

TELECOM CALL CENTER
SERVICES OUTSOURCING IN
USA, INDIA, CANADA & OTHER
INTERNATIONAL COUNTRIES

ENHANCE CUSTOMER
EXPERIENCE WITH
TELECOMMUNICATION
CALL CENTER OUTSOURCING IN
USA, INDIA, CANADA & OTHER
INTERNATIONAL COUNTRIES

The telecom industry has seen exponential growth with the deployment of next-gen connectivity solutions. To sustain this growth, businesses need to constantly reevaluate their customer experience (CX) deliveries and innovate new solutions to retain the existing base and reduce the attrition rate.

Why Do You Need Telecom Customer Service Outsourcing in US, Canada & Other Global Locations

Good customer support is a prerequisite for success for the telecom industry. It adds credibility to your brand's reputation. Outsourcing your customer support to Fusion BPO Services will add a lot of advantage to your business operations, like: -

  • Boosting your customer loyalty
  • Opening cross-selling & up-selling opportunities
  • Enhancing your brand reputation
  • Prompting 'word-of-mouth' publicity

Why Choose Fusion for Customer Support Outsourcing for Telecom Industry

We, at Fusion, are a reliable telecommunication call center outsourcing partner and can help you overcome the challenges of customer communications. Our three-decade-long telecom BPO experience has guided us in creating cost-effective CX solutions powered by a team of trained resources.

We are present in 25 locations across 12 countries, making us the number one choice for on-shore, near-shore, and off-shore call center outsourcing, irrespective of your target location. Plus, we can provide support in 40+ languages, ensuring that the communication is at par with customer expectations and cultural demands.

We also have a comprehensive portfolio of services in the industry. Apart from customer service outsourcing for the telecom sector, we also offer:

  • Customer acquisition
  • Third-party verification
  • Operational support
  • Sales and contract administration
  • Order provisioning and management

So, if you are looking to outsource telecom customer service operations, feel free to get in touch with us to know more about our offerings. We are here to assist your business reach new heights.

SERVICE OFFERING

Customer Acquisition

We simplify the customer acquisition process and make them seamless with our expertise in support functions.

  • New customer acquisition
  • Service inquiries
  • Subscription & Service Plans Support
  • Pricing and contract preparation
  • Lead generation
  • Order Validation

Operations

Maintain optimum operational efficacy with our analytical tools and skilled workforce.

  • Customer Service
  • Email Management Services
  • Server Support Services
  • Web Chat Services
  • Post-sales support
  • Query Resolution
  • Technical support
  • Logging and monitoring service requests
  • Churn reduction
  • Usage analytics
  • Payments & Collection
  • Detailed reporting and analysis

Sales & Contracts Administration

Boost and maintain your sales with our superior and effective CX and database support.

  • Outbound sales
  • Sales analytics
  • Cross-selling and up-selling
  • Sales order taking
  • Contract modification & management
  • Warranty Extension & management

Order Provisioning & Order Management

Our order management system is designed for hassle-free monitoring and tracking of a product/service from origin to destination.

  • Delivery process creation for new product and services
  • Order provisioning
  • Technical validation and support
  • Order Tracking
  • Cancellation requests tracking
  • Multi-Vendor Tracking
  • Order Management
  • Billing support
  • Data Management

THE FUSION FACTOR

Multilingual
Capabilities

24×7
Support

Omnichannel
Support

Global
Presence

GET IN TOUCH

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    FAQ's

    FAQ's

    How do I evaluate contact center or BPO partners?

    You can evaluate contact centers or telecom BPO partners by checking out factors like global reach, size of the call center, future expansion plans, recognition and accreditations, relevant experience, learning, and development programs, pricing, and client testimonials.

    Will I lose control of quality if I choose any telecom outsourcing company?

    There are performance tracking metrics and KPIs for quality control and productivity assessment in telecommunication call center outsourcing. You won't lose control of quality if you access the KPI reports and analytics and verify them from time to time.

    Why are so many businesses choosing to outsource their telecom management?

    Telecom management handles how people connect and do business on a global basis. Consistent and timely communication is the lifeblood of a business. It determines brand reputation, productivity, and overall success. This is why so many businesses outsource their telecom management to a telecommunication call center outsourcing provider.

    Will your services affect my existing customers?

    Existing customers can enjoy superior services and support when you outsource your telecom management. Telecommunication call center outsourcing providers understand customer expectations, deliver Omnichannel solutions, bring spontaneity in scripts, leverage Big Data and Analytics and customize engagement for better outcomes.

    In Which Country Does Fusion Has Telecommunication Call Center?

    Fusion is a global name in 12 countries, namely United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand and Indonesia. Our contact centers are spread across 25 locations and provide efficient telecom BPO outsourcing services to the companies.