RETAIL &
E-COMMERCE

RETAIL &
E-COMMERCE

RELIABLE CX SOLUTIONS THAT DELIVER GROWTH FOR YOUR WEBSITE & THE STORE

Retail businesses are moving rapidly from a traditional to a digital-first setup, opening new avenues of customer communication. With customers expecting to communicate with a brand via their preferred communication channel at their preferred time, retail companies must be actively present in these channels.

However, the mere presence of your retail business on all these channels isn’t enough to fully address these expectations. Smart utilization of data is a must - from a consumer’s first point of contact to the last step of their journey.

Here we can help. As a retail call center, our call center customer service models are designed to map every touchpoint of the customer support journey to create an excellent customer experience that keeps every interaction in focus. Our retail and ecommerce call center operations are backed by a flexible and highly scalable workforce spread across our 19 centers in 9 countries. Together we create a reliable, meaningful, and personalized retail customer service that builds a lasting consumer-business relationship.

SERVICE OFFERING

Telemarketing

As an experienced retail call center, we can help you directly market your brand to your potential customers over the phone.

Cross Sell & Up-sell

Our team of skilled retail and ecommerce call center agents can boost your revenue through cross-sell and up-sell.

Promotions

With our 30+ years of experience as an ecommerce and retail call center, we can thoroughly support all your promotional endeavors in multiple languages.

Return & Refund

We can manage all the return and refund requests of your customers and process those requests efficiently to ensure improved CX.

Lead Generation

Our effective lead generation strategies can generate a bulk of conversion-ready leads for you to help you boost your sales and revenue.

Pre-sale Support

We have a team of experienced ecommerce call center agents who can provide high-quality pre-sales support via multiple communication channels.

Complaint Handling

As a retail call center with over 30 years of experience, we can efficiently handle all your customer complaints and provide accurate solutions.

Customer Service

As an experienced ecommerce call center customer service provider, we can help you streamline your customer service offering with our multichannel and multilingual capabilities.

THE FUSION FACTOR

Global
Delivery Model

Enhanced
Data Security

3000+
Work at home
Agents

40+
Language
Support

GET IN TOUCH

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    FAQ's

    FAQ's

    What kind of retail and e-commerce services can be outsourced?

    Retail and Ecommerce companies routinely outsource services like sales, inbound customer service, order tracking, complaint handling, return, refund, and Omnichannel customer engagement to a retail and ecommerce call center of their choice.

    How does outsourcing help customers?

    Expert retail call center outsourcing service providers offer 24-hour live customer support and manage multichannel communication. Outsourcing helps customers by providing on-time and accurate answers to their queries, order tracking, and placing return or refund requests.

    How do I evaluate contact center or BPO partners?

    You can evaluate contact centers or BPO partners by checking out factors like global reach, size of the call center, future expansion plans, recognition and accreditations, relevant experience, learning, development programs, pricing, and client testimonials.

    Why should I outsource our services to Fusion?

    As a startup, when you outsource to Fusion, you get excellent customer support that also positively affects cost control. As a retail and ecommerce call center, Fusion has a global delivery model spread across 19 centers in 9 countries, with 30+ years of experience in the retail and e-commerce domain. We offer multilingual, multichannel support for your startup business and bring operational efficiency.