RELIABLE CX SOLUTIONS THAT DELIVER GROWTH FOR YOUR WEBSITE & THE STORE
Retail businesses are moving rapidly from a traditional to a digital-first setup, opening new avenues of customer communication. With customers expecting to communicate with a brand via their preferred communication channel at their preferred time, retail companies must be actively present in these channels.
However, the mere presence of your retail business on all these channels isn’t enough to fully address these expectations. Smart utilization of data is a must - from a consumer’s first point of contact to the last step of their journey.
Here we can help. As a retail call center, our call center customer service models are designed to map every touchpoint of the customer support journey to create an excellent customer experience that keeps every interaction in focus. Our retail and ecommerce call center operations are backed by a flexible and highly scalable workforce spread across our 19 centers in 9 countries. Together we create a reliable, meaningful, and personalized retail customer service that builds a lasting consumer-business relationship.
As an experienced retail call center, we can help you directly market your brand to your potential customers over the phone.
Cross Sell & Up-sell
Our team of skilled retail and ecommerce call center agents can boost your revenue through cross-sell and up-sell.
With our 30+ years of experience as an ecommerce and retail call center, we can thoroughly support all your promotional endeavors in multiple languages.
Return & Refund
We can manage all the return and refund requests of your customers and process those requests efficiently to ensure improved CX.
Our effective lead generation strategies can generate a bulk of conversion-ready leads for you to help you boost your sales and revenue.
We have a team of experienced ecommerce call center agents who can provide high-quality pre-sales support via multiple communication channels.
As a retail call center with over 30 years of experience, we can efficiently handle all your customer complaints and provide accurate solutions.
As an experienced ecommerce call center customer service provider, we can help you streamline your customer service offering with our multichannel and multilingual capabilities.
THE FUSION FACTOR
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Retail and Ecommerce companies routinely outsource services like sales, inbound customer service, order tracking, complaint handling, return, refund, and Omnichannel customer engagement to a retail and ecommerce call center of their choice.
Expert retail call center outsourcing service providers offer 24-hour live customer support and manage multichannel communication. Outsourcing helps customers by providing on-time and accurate answers to their queries, order tracking, and placing return or refund requests.
You can evaluate contact centers or BPO partners by checking out factors like global reach, size of the call center, future expansion plans, recognition and accreditations, relevant experience, learning, development programs, pricing, and client testimonials.
As a startup, when you outsource to Fusion, you get excellent customer support that also positively affects cost control. As a retail and ecommerce call center, Fusion has a global delivery model spread across 19 centers in 9 countries, with 30+ years of experience in the retail and e-commerce domain. We offer multilingual, multichannel support for your startup business and bring operational efficiency.