HEALTHCARE BPO SERVICES
FOR YOUR MEDICAL PATIENT
ENGAGEMENT NEEDS

HEALTHCARE BPO SERVICES
FOR YOUR MEDICAL PATIENT
ENGAGEMENT NEEDS

ENSURE BETTER PATIENT
CARE MANAGEMENT & DELIVER
BETTER EXPERIENCES WITH OUR
SIMPLIFIED HEALTHCARE BPO
SOLUTIONS IN USA, CANADA &
GLOBAL COUNTRIES

Maximize Fusion’s HIPAA-Compliant Medical BPO Services

As a reputed HIPAA-compliant Customer Support Company for the Healthcare industry with 30+ years of experience, we understand the extreme demands in the current landscape. This understanding has enabled us to develop customer experience (CX) models that can help you ensure highly effective patient lifecycle management by offering your customers timely and appropriate information and guidance and earning their loyalty.

With our exceptional Healthcare Customer Support experience, you will be able to boost customer engagement & improve CX with advanced technology in our HIPAA-compliant healthcare contact center solutions in the US, the UK, and other major global destinations. Make the most of our flexible customer service models to achieve measurable results, irrespective of your business size. We guarantee safe and confidential customer communication, maintaining data privacy as per the current industry standards. Our HIPAA-compliant customer services offer you an opportunity to make the most of our Medical Customer Support services within a legalized framework.

Transform Your Customer Support With Fusion’s AI-Powered Contact Center Solutions

We utilize AI-based systems and other technological innovations to deliver prompt responses and improve customer handling efficiencies and other Healthcare Outsourcing Services. In addition, we use Speech-to-Text and Natural Language Processing (NLP) to analyze customer interactions and behavior, determining customer expectations and demands based on VOC identification. These data-driven insights also help us design appropriate training programs to equip our customer support representatives with the necessary tools to deliver premium Patient care management.

Our AI-powered solutions will help you automate & streamline core & non-core functions, improve operational efficiencies, mitigate customer engagement risks, and simplify data management processes. Your healthcare business will have easy access to precise, efficient, and effective interventions using clinical analytics and decision-making techniques. With our AI-powered solutions, you will enjoy numerous Healthcare Outsourcing Services, including:

  • Access to real-time analytics & data
  • Preservation of time, money & other valuable resources
  • Assistance in research
  • Reduction in the workload for core staff
  • Decrease in costs of treatment & medicines

As a result, Fusion’s HIPAA-compliant AI-powered Medical Customer Support solutions will help you ensure superior customer engagements across multiple communication channels. In addition, our contact center solutions are available in more than 40 international and regional languages, enabling you to deliver consistent services to your global customers.

SERVICE OFFERING

Appointment Management

Our healthcare business process Outsourcing for Hospital Services schedules the patients’ appointments and also gives them a reminder prior to the designated time.

Insurance Verification

Our Healthcare Customer Services will verify and validate all insurance information to ensure extensive verification of all patient insurance documentation.

Claim Processing

As a leading Customer Support Company for the Healthcare industry, our professional executives have a proven track record of error-free claim processing, from claim setup and verification to auditing and final settlement.

Billing and Settling of Invoices

Our sophisticated technology and modern infrastructure formulate invoices and bills, allowing you to receive payments using encryption-secured payment gateways in a few clicks,

Patient Communication

Our Healthcare Customer Support agents are capable of guiding both suspected and confirmed patients according to defined guidelines to ensure effective and on-time treatments.

Patient Surveys

To understand the impact of the service delivery, we have a defined framework of post-care patient outreach. It helps us gather actionable feedback and improve our Healthcare Customer Services for better results.

Awareness Campaigns

We are capable of conducting mass awareness campaigns, monitoring progress in real-time, and analyzing its overall impact on your customer base.

Lead Generation

We have a dedicated team of market professionals to generate high-quality leads via direct marketing, co-reg, digital campaigns, and Customer Engagement Services.

THE FUSION FACTOR

HIPAA
Compliant

PCI-DSS
Certified

10000+
Skilled
Agents

40+
Language
Support

GET IN TOUCH

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    FAQ's

    FAQ's

    For how long has Fusion been outsourcing Healthcare BPO Solutions?

    With more than two decades of experience as a top medical BPO company, Fusion has become a leading name in the healthcare industry. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPO services, including:

    • customer support
    • physicians' referral
    • medical insurance verification and processing
    • appointment booking
    • pharmacy and prescription assistance
    • real-time patient-business communication support

    Will your services affect my patients?

    Yes, our HIPAA-compliant BPO Services for healthcare will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, we will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.

    How much training is associated with your solutions?

    A healthcare BPO services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Therefore, rigorous training and industry-specific learning programs are regularly conducted to make our agents familiar with your healthcare business.

    Is it expensive to outsource?

    Outsourcing medical BPO services involves investments that yield greater ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead and administrative expenses and patient dissatisfaction while also building a positive brand image.

    Why should I choose Fusion among other healthcare bpo services?

    Fusion has been delivering top-notch BPO services in the healthcare industry for over two decades and has carved a name as one of the leading healthcare BPO companies in the world. Our centers across 25 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand and Indonesia help you find the best nearshore healthcare BPO solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.