Healthcare BPO
And Call Center
Services Outsourcing

Healthcare BPO
And Call Center
Services Outsourcing


Healthcare is a dynamic sector. To grow here, businesses need to match pace with constantly evolving technologies, changing compliances, and customer expectations. High operational costs and the unexpected nature of the market often make this goal more challenging to attain. Now the COVID-19 pandemic has increased these challenges manifold, with the entire healthcare sector trying to cope up with the sudden rising demands of customer care services.

Leverage the Assistance of a HIPAA Compliant Medical Call Center

As a reputed HIPAA-compliant healthcare BPO services provider with 30+ years of experience, we understand the intricacies of this problem. This understanding has led us to develop customer experience (CX) models that can help you manage your customer base effectively by offering them timely and appropriate information and guidance, and earn their loyalty.

Get measurable results with our exceptional healthcare call center experience and make the most of our flexible service models. Irrespective of your business size, we offer you the best service in the healthcare industry. We ensure a safe and confidential customer communication, and your data privacy is maintained as per the said industry standards. Our HIPAA compliance offers you an opportunity to make the most of our medical call center services within a legalized framework.

Boost Satisfaction with Advanced Technology

As a medical call center services provider, we employ data analytical tools to understand customer segments. These insights are then translated into a cost-effective communication framework that our healthcare call center agents follow across touchpoints. As a result, the churn rate drops significantly and patient and member satisfaction get a boost.

Fusion serves both multi-specialty hospitals and smaller clinics with its eminent services. Some areas where we offer assistance are:

Appointment Scheduling

The healthcare BPO schedules the patients’ appointments and also gives them a reminder prior to the designated time. Fusion ensures that none of your patients has a failed or missed appointment.

Communication with Patients

Healthcare providers are left with little time to follow up with the patients and here is where the Fusion medical call center offers its end-to-end assistance. Our Patient Outreach Programs not just help you enhance your brand loyalty, but we also ensure the well-being of the convalescent. We provide seamless communication and leave no gap in the treatment and welfare of patients.

Upgrade Information

It is a known fact that to be successful in the healthcare segment, you need to be responsive and prompt to the queries, and our healthcare BPO offers an instant answer to your patients. We keep the prospects upgraded on the medical services you provide and keep them informed about the new inclusions in your service list.

Insurance Verification

With the vast popularity of health insurance, settling the claims through extensive verification becomes a part of your day-to-day activity. You can now forward all the insurance details to the Fusion healthcare call center and ask us to do all the verification and validation on your behalf.

Managing Insurance Claims

After the treatment is over, some patients may submit the insurance papers during discharge and billing. Here a medical call center communicates and coordinates with the insurance company and helps you to mitigate the invoices at a fast pace.

Doctor Referrals

Specialized treatments are the call of modern-day healthcare. Having our medical call center can help you refer the right physician and the proper treatment to your patients.

Feedback and Reviews

If you want to stay consistent in this industry, you need to have a deep market insight. Post-treatment surveys by the medical call center assist you with an excellent aftercare service. Get to know the feedbacks and evaluate your strength and weakness.

Billing and Settling of Invoices

With our sophisticated technology and modern software, Fusion always leads the forefront in offering the optimum support in the healthcare domain. Our medical BPO can update and access the virtual files of the patients and can help you with final invoice calculation. Our secure and encrypted payment gateways also let your patients settle the amount within a few simple clicks.


Customer Support

Our healthcare call center agents are capable of guiding both suspected and confirmed patients according to defined guidelines.

Claim Processing

Starting from claim setup and verification to auditing and final settlement – our healthcare call center support professional has a proven track record of error-free claim processing.

Patient Surveys

To understand the impact of the service delivery, we have a defined framework of post-care patient outreach. It helps us gather actionable feedback and improve on our healthcare BPO services for better results.

Awareness Campaigns

We are capable of conducting mass awareness campaigns, monitor progress in real-time, and analyze its overall impact.

Lead Generation

We have a dedicated team of market professionals to generate high-quality leads via direct marketing, co-reg, and digital campaigns.

Medical Answering Services

As a medical call center services provider with 30+ years of experience, we can provide you with a 24X7 medical answering service. Our team of healthcare call center agents can expertly handle all the queries of your patients and members.







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    For how long has Fusion been outsourcing Healthcare BPO?

    With more than two decades of experience as a provider of Healthcare BPO services, Fusion has become a leading name in the healthcare industry. We manage and resolve complex medical inquiries. We assist healthcare companies with a range of medical call center services like customer support, physicians' referral, medical insurance verification and processing, appointment booking, pharmacy, and prescription assistance, and real-time patient-business communication support.

    Will your services affect my patients?

    Yes, our HIPAA-compliant medical call center services will affect your patient, but positively. We will reduce the wait time for patients. We will provide 24/7 support for inquiries and dedicated emergency helpline support. We help patients with physician referral service and appointment booking, prescription filing support, and other services to improve patient's experience.

    How much training is associated with your solutions?

    A healthcare BPO services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Rigorous training and industry-specific learning programs are conducted to make agents familiar with your healthcare business.

    Is it expensive to outsource?

    Outsourcing healthcare BPO services involves investments that yield greater ROI. Outsourcing medical call center services helps you reduce your overhead and administrative expenses, reduce patient dissatisfaction and build a positive brand image.

    Why Should I Choose Fusion Among Other Healthcare BPO Services?

    Fusion has been delivering medical call center services since two decades. Our centers across 22 locations in the United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica help you find the best nearshore service, provider. We are HIPAA compliant service provider and serve 24x7 to boost your customer satisfaction.