ENERGY & UTILITY

ENERGY & UTILITY

ENHANCE YOUR
BUSINESS
PERFORMANCE
WITH
SMART CX
SOLUTIONS

As most energy and utility companies transition from a legacy operating model to a customer-centric one, they face challenges like the rise of infrastructural restrictions and traditional resource constraints, the pressure to meet the ever-changing customer expectations, rising competition, and dwindling profit margin. Therefore, most energy and utility companies strive to retain their customers by delivering superior service while keeping the operational cost low. An energy and utility call center with an innovative customer experience (CX) delivery model can help Energy and utility businesses achieve these goals.

With 30+ years of experience in the customer service industry, we can help you successfully deploy a consistent CX framework for your business that is data-driven, cost-effective, and adaptive to boot. Our customer lifecycle and engagement experts with vast industry experience can offer you an end-to-end energy call center outsourcing solution suitable for your business.

Our multichannel and multilingual approach runs in tandem with data-analytical tools, enabling us to cater to a large volume of customer requirements in real-time. Our stringent QA process ensures that our utility call center agents can deliver a high-quality CX in each interaction despite handling the large volume of calls. Our suite of utility call center customer services has a proven track record of improving consumer satisfaction ratings and brand loyalty without compromising the business requirements.

SERVICE OFFERING

Customer Service

Our state-of-the-art multichannel customer service helps our energy and utility clients cater to their customers’ needs and deliver a superior customer experience.

Customer Winback

We call the customers you lost to your competitors and convince them to switch back to your brand.

Outbound Customer Retention

We help you retain your customers with our outbound customer retention services in both English and Spanish.

Third-Party Verification

We do third-party verification for many of our energy and utility clients to ensure that customer information is accurate and up-to-date.

Lead Generation

We also offer lead generation services to our energy and utility clients that fill their sales pipeline with high-quality conversion-ready leads.

Customer Acquisition

Our customer acquisition services help you acquire new customers.

Outbound Renewal

Our outbound renewal services help you get the maximum number of contract renewals from your customers.

Quality Assurance

Our team of QA experts, along with our proprietary QA tools, can help you identify and fix poor practices through 100% call audit and improve the customer experience at each touchpoint.

THE FUSION FACTOR

40+
Language
Support

7000+
Skilled
Agents

Multichannel
Support

Global
Presence

GET IN TOUCH

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    FAQ's

    FAQ's

    What kind of utility services can be outsourced?

    Utility and Energy providers routinely opt for utility and energy call center outsourcing services like lead generation and sales, inbound customer service, emergency support during weather catastrophe and outages, account receivable management and collections, and Omnichannel customer engagement.

    How does outsourcing help customers?

    Expert energy call center outsourcing service providers offer 24-hour live customer support and manage multichannel communication. Outsourcing helps customers by providing on-time and accurate answers to their queries, schedule appointments for technician's visits, triage and troubleshoot problems with customized scripting.

    Is it expensive to outsource?

    Energy and utility call center services are cost-efficient. Energy call center outsourcing services come with flexible pricing. Whether you are a large commercial company or a start-up, you can choose from a host of pricing plans.

    Why should I outsource our utility services to Fusion?

    Fusion provides global-standard utility call center services from 19 locations in 9 countries. We are a leading name in the utility call center domain. With our custom, scalable customer service, customer experience, and other customer engagement solutions, Energy and Utility companies can streamline business outcomes.