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Call Center Services for Healthcare Industry

Healthcare companies operate in a dynamic environment with unique challenges like long product development life cycles, regulated environments of different countries, complex market dynamics, etc. Fusion BPO's healthcare outsourcing solutions allow its clients to manage and resolve complex product enquiries, while carefully and empathetically attending to the specific needs of their customers.

Why Choose Fusion BPO?

Global Delivery Model: With a multi-locational and global agent model, Healthcare customer service at Fusion BPO Services always provides you with the best options. We create a flexible delivery network that allows clients to tap the right skills and services at the right price whenever available: onshore, near-shore or offshore.

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Customized Healthcare Training: Fusion healthcare call center conducts customized training programs to healthcare engagement FTEs. We acquire relevant talent for healthcare assignments.

Multilingual Support: Fusion offers you the best in linguistic support as per your business needs. Our expertise in over 40 languages including English, Spanish and French can help you transcend geographic barriers in terms of achieving your business goals.

Multichannel Approach : Fusion can help you deliver the right support to your patients and members at the right time using the right digital channels. It helps to improve your member and patient experience.

Compliances: Fusion BPO Services adheres to HIPAA and HITECH compliances and conducts customized training programs for its healthcare call center agents. We acquire relevant talent for healthcare assignments.

Security: From end-to-end information encryption to PCI-DSS certification for secured payment card information handling, Fusion takes information security very seriously. These features help you to earn patient and member trust, contributing to their experience and loyalty.

Our Services

As a HIPAA-compliant, multilingual, multichannel medical call center, Fusion can help you deliver real-time patient and member support communication, providing them with ease, convenience, and security. We expertise in providing a personalized patient and member experience via various communication channels like voice, email, and chat. Our strict adherence to HIPAA compliance, end-to-end data encryption, and PCI-DSS certification help you earn patient and member trust. Our compliant, multichannel, and multilingual nature helps you ensure customer satisfaction through improved experience.

Amid a global pandemic, catering to patients' and members' various customer service and care needs via digital channels has become more important than ever. With decades of experience as a healthcare BPO, Fusion has the experience and expertise to deliver innovative healthcare contact center solutions that help improve patient and member support while ensuring that their personal information remains secure.

To know more about healthcare call center service offerings, contact us or call us on +1 (866) 581- 0038.

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