Healthcare Call center

Healthcare Call center

EXPERIENCE AND EXPERTISE IN HEALTHCARE, MEDICAL, HOSPITAL, MEDICARE

Healthcare And Medical Call Center Services in the USA, HIPAA Compliant

We have been working with healthcare clients since 1987. This experience as a healthcare call center services provider, combined with subject matter expertise, data intelligence, and automation solutions, helps us deliver measurable results for all your support needs. Our HIPAA compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience. If you are thinking of outsourcing healthcare revenue cycle management (RCM) but aren't sure of the process, schedule a free call with our executive to discuss your unique needs and explore our solutions.
We understand that healthcare call center outsourcing is different from other industries. Whether you are a durable medical equipment provider or medical services provider, or health insurance provider, we can offer you a custom healthcare contact center solution that perfectly fits your outsourcing needs. From delivering the best patient service to ensuring a superior member experience at every touchpoint, our mission is to help your company excel. It’s mutually beneficial – our success ensures yours, and it only builds a lasting partnership.

We serve as an extension to your business. Our medical call center will help your patient/members calls answered quickly according to your protocol from time and time again. Our agents will skillfully handle every inbound and outbound calls, insurance verification, and appointment scheduling. Fusion's healthcare call center is a step above the rest. Your queries will now be answered in a timely and patient-centric manner.

By selecting a model that perfectly suits your business requirements, you achieve the best balance between cost, risk, and reward.

FROM PRE TO POST PATIENT-CARE
WE SPECIALIZE IN PROVIDING EMPATHETIC CUSTOMER SUPPORT

Appointment Scheduling

We can effectively handle all your appointment booking, rebooking, and scheduling, while ensuring that neither your patients nor members are misinformed, double-booked, or overlooked.

Patient Surveys

Post-treatment surveys help you analyze patient experiences and expectations. Our human engagements will help you get honest reviews to help you determine the current standing of your healthcare services.

Medicare Service Administration

We can help you administer all the major healthcare programs in the USA. Along with providing accurate and complete information about Medicare programs during Annual Enrollment, our efforts have consistently resulted in stellar star ratings.

Claim Management

From claim setup, verification to auditing, and final settlement – our healthcare support experts have a proven track record of error-free claim processing. We offer 24×7 multichannel support that helps you manage customer concerns at scale.

Pharmacy Assistance

Our support experts can assist your pharmacy in managing e-prescription drug claims, resolving buyer grievances, answering inbound queries to benefit plans, and prescription refill – at scale and across channels.

Patient Satisfaction Surveys

To improve your service offerings, we can deploy post-care patient outreach within a defined framework. Our healthcare BPO support executives are experts in providing you with a thorough understanding of your efforts that helps you gain actionable insights.

Revenue Cycle Management (RCM)

We provide cost-effective revenue cycle management solutions to healthcare companies including hospitals. Our Healthcare RCM solutions boost collection by speeding up billing collection cycles, improving your efficiency and financial performance.

THE FUSION FACTOR

27 Centers in
14 Countries

40+
Language
Support

PCI-DSS
Certified

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    BENEFITS OF FUSION’S HEALTHCARE CALL CENTER OUTSOURCING

    Minimizing Expenses

    Significant reduction in operating expenses as you do not have to hire, train, or operate a team of professionals for your patient communications.

    Enhanced Operational Efficiency

    Improved efficiency in operations that lead to increased patient outcomes and superior customer experiences. This, in turn, will help you improve the quality of medical treatment offered to patients

    Professional Patient Interaction

    Professional handling of customer queries, grievances, complaints, and escalations by trained agents in our Healthcare Call Centers. This will lead to improved patient lifecycle management and deliver superior experiences, resulting in increased loyalty to your healthcare brand.

    Improved Profit Margin

    Improved bottom line caused by reduced operating costs coupled with increased incoming revenues.

    24/7 Patient support

    24/7 availability of patient support to free your emergency lines from being clogged with non-emergency patient interactions

    COUNTRIES WE ARE PRESENT IN

    Albania

    Our Healthcare Call Center Outsourcing services in Albania make it easy for your medical facility to have access to top-quality inbound call center services for your patients in the Balkan region.

    Morocco

    Top healthcare call center outsourcing companies in Morocco to help your patients have access to prompt and accurate patient care for a ssuperior patient experience.

    United Kingdom

    With our outsourcing health services, you will have easy access to multilingual customer support for patient queries from your diversified customer base in the United Kingdom.

    India

    With a country as diversified as India, our diversified Medical Call Center Outsourcing services will help you cater to the unique needs of your patients from every corner of the country. Our national presence in the country will also help you maintain consistency in your customer support across your locations.

    Philippines

    Our superior customer support infrastructure in Philippines will help you focus on your customer needs and improve patient experiences through our multi-channel customer support services.

    Kosovo

    Kosovo is among our latest additions, enabling businesses in the Balkan region to leverage the potential benefits of our medical call center outsourcing services. We help businesses in Kosovo deliver superior and consistent patient experiences.

    Thailand

    By outsourcing healthcare call center services to Fusion, you can be assured that your patient communications in Thailand are in safe hands. With us, you will be able to deliver superior patient experiences and satisfactory outcomes for your patients.

    United States

    Boost customer retention through our 24/7/365 customer service for healthcare workers and patients across every state in the United States. This will invariably have a positive impact on your revenue generation.

    Canada

    At Fusion, we will help you focus on customer engagements to improve your customers’ overall patient care in Canada. At the same time, we will also help you foster patient relations to improve brand recognition and loyalty.

    El Salvador

    Our pharma contact center services in El Salvador will help you build stronger relations with your customers to improve brand loyalty. This will also ensure a rise in your customer retention and revenue generation.

    Jamaica

    Our global presence enables us to offer top-quality healthcare customer support to your patients in more than 40 languages. This will empower your customers through access to better patient care in their native languages.

    Colombia

    Our result-driven healthcare customer support services ensure that your patients in Colombia have the finest experiences with your medical organization. As a result, we deliver results in terms of customer retention and revenues.

    Indonesia

    At Fusion, our healthcare contact center outsourcing solutions will help you create positive relationships with your patients, ensuring superior engagements between your customers and brand representatives for improved brand loyalty.

    Mexico

    Give your customers in Mexico the benefit of result-driven healthcare customer support services with our professional and customer-centric solutions. This will help you improve patient loyalty and increase patient retention numbers.

    FAQ's

    FAQ's

    Why Do I Need Healthcare Call Center Outsourcing?

    Customer support has become an integral aspect of the current healthcare landscape, playing a major role in patient retentions and referrals. Our healthcare customer support services will empower your business to offer superior patient care through human engagements and top-quality treatments. This will significantly boost customer relations and improve brand loyalty.

    Why Should I Hire Fusion For Medical Call Center Services?

    With a global presence that includes 27 locations in 14 countries around the world, we have been able to carve a reputation as one of the top healthcare call center companies globally. Our 10,000+ workforce will ensure that your patients receive the best customer support in over 40 languages across multiple digital channels for a superior customer experience (CX).