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Call Center for Financial Services Outsourcing

As a financial services outsourcing BPO with over 15 years of experience, Fusion can offer an end-to-end contact center solution to its BFSI clients. Our call center services for the BFSI industry encompassing personal banking, Retail Banking, Commercial Banking, Investment Banking, Mortgage, Insurance, Account receivable management, and Wealth Management.

Having a vast experience in the related field, Fusion's financial services outsourcing services can deliver cost efficiencies, provide 24x7x365 customer service for a range of requirements, cross-sell and up-sell the portfolio of products and services, capitalize on new marketing opportunities, offer targeted promotions, and much more.

As a multichannel, multilingual financial services call center, Fusion can provide banking, financial services, and insurance companies robust and cost-effective support through voice, live chat, email, and social media communication.


Some of our key call center services for the BFSI industry include:

Fusion's BFSI call center is a leading provider of financial services, banking, and insurance call center services with in-depth knowledge of the BFSI industry and its various requirements. Our vast industry experience, latest technology, and experienced professionals help us deliver high-quality voice and non-voice customer experience at each customer interaction with your brand.

Why Choose Us?

Global Delivery Model: Our BFSI and insurance call center operates from 16 centers in 8 countries. We also have a significant part of our workforce working from home as part of our Work-at-Home solution. As a result, we can deliver uninterrupted services to our BFSI clients, even in the face of disruptions.

Multilingual Support: At present, Fusion can provide finance and insurance customer service in over 40 languages, which can help you enter a new market and interact with your customers in their native language, winning their trust and ensuring better experience at each interaction.

Multichannel Support: We can provide call center services to the BFSI industry via several channels, including voice, live chat, email and social media.

Data Security: We are certified with Payment Card Industry's Data Security Standards (PCI DSS), which provides an actionable framework for developing a robust data security process - including prevention, detection and appropriate reaction to security incidents.

Scalability: As a call center for financial services, Fusion can help its BFSI clients to expand their customer base by matching their growing business requirements with a scalable team and technology resources.

As a leading banking, financial services and insurance BPO, Fusion meets the outsourcing requirements of the BFSI industry perfectly. Therefore, we can be your ideal financial services outsourcing partner, and can accommodate all your future expansion needs.

To find more about our financial service call center offerings, call us on +1 (866) 581- 0038 or contact us today

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