Call Center

Call Center Outsourcing


For a long time after the 2008 recession, financial institutions were focused on just protecting their business. With the advent of new-age technologies, the focus is gradually shifting towards developing, upgrading, and revamping service/product offerings. But having a long list of offerings is not enough - the business needs a consumer-centric approach to deliver a high-quality customer experience (CX) in place to leverage them effectively.

As a reputed financial call center, we have been working with multiple financial institutions as a financial services outsourcing partner. We help our clients by deploying an innovative CX framework capable of accommodating a wide range of customer expectations with ease.

We have a large talent pool, smart tools, secure databases, scalable infrastructure, and a wide range of specialized financial call center service offerings like fraud prevention and collection services for the financial services industry. This combined strength helps us deliver 24x7 customer assistance across the globe in more than 40+ languages.

With our financial call center outsourcing services offering, your business will be able to capitalize on new marketing opportunities, offer targeted promotions, drive customer loyalty, reduce attrition and boost ROI.


Compliance Management

Our compliance management team keeps track of all regulatory requirements and makes sure operations are conducted as defined.

Customer Service

Our global presence and 40+ language support allows us to tap into diverse customer segments with ease and resolve their concerns in an accessible manner.


We have a team of skilled financial underwriters. They can effectively evaluate various aspects of proposed insurance with our specialized software and actuarial data.

Collection Service

Our agents are well trained to manage, follow-up, and conclude collections and recoveries with efficiency.

Fraud Prevention

We have stringent data security software integrated with our infrastructure capable of detecting and alerting agents about the possibilities of fraud.


Complaint Management

We register every interaction and follow each complaint to its conclusion with urgency.





Data &


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    What kind of financial services can be outsourced?

    A broad range of financial servicescan be outsourced today to a prominent financial services outsourcing partner. These include but are not limited to accounts receivable and payable management, financial reporting, loan closing, funding, financial planning and analysis, bookkeeping, bad debt recovery, credit card operations, customer service, claim processing, tax filing, portfolio administration, reputation management, FinTech advisor support, controller services, fraud prevention and collection services.

    What are the risks of financial services outsourcing?

    Along with many advantages, financial services outsourcing brings several risks like reputation management risks, privacy law, and compliance risk, strategic risk, technology failure and risk of data loss, error in operations due to partial understanding of complex financial services. That is why you need a reputed financial call center as your outsourcing partner.

    What are the benefits of financial services outsourcing?

    When you outsource to a financial call center services outsourcing partner, you get many benefits. You save time, get expert assistance, keeps your business updated with current policies and the latest technology. You can benefit from flexible and scalable resources, secure and confidential services, and 24/7 customer support.

    Why should I outsource financial services to Fusion?

    You should outsource financial services to Fusion because our financial services call center operates from 22 locations in 10 countries. Alongside the global delivery model, we also provide multilingual and multichannel support to Financial Services companies. We are compliant with PCI-DSS for added data security.

    What Makes Fusion A Better Choice as a Financial Call Center?

    Fusion always aims to deliver excellence through its 22 locations spread across the United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. In Financial Services Outsourcing, we offer personalized customer solutions AI-driven Technologies, we collect and analyze data in real-time, and comply with data protection laws.