Employees are the backbone of every business and key to its long-term success. A comprehensive Employee Management System ensures all the employees are giving their best and the business is achieving its goals in time. It achieves this by forecasting demand, creating staff schedules, and administering its adherence till the end.
Our Work Force Management Solutions integrate AI, automation, self-service, and data analytical tools. It helps the system understand business needs closely and starts filling the gaps in productivity by streamlining the workflow management process. This results in better time management, reduction in resource cost, productivity improvement, and higher ROI.
Departments that benefit from the WFM Tool
Our Work Force Management Solutions provides you a flexible HR software package. It helps you streamline many aspects of HR operations, from recruitment and onboarding to holiday management and performance.
Our WFM solution’s Business Analytics Module acts as a centralized report repository where you can easily create customized reports and analytical views.
A business can manage batch scheduling, team collaboration, instructor engagement, assessments, and reporting with our proprietary employee management system.
With the Work Force Management Solutions, you can bring consistency and coordination by connecting processes with behaviors, self-assessments, inspections, and evaluations of shortfalls. It can be beneficial for organizations with diverse management and operational protocols.
Our Work Force Management Solutions improves operational efficiency, reduces undue work pressure, and keeps the project timeline in check all the while maintaining an equitable balance between – people, jobs, and time.
Using the Employee Management System, HR can efficiently manage the payroll of all the employees. It includes keeping track of – salaries, wages, bonuses, net pay, tax deductions, leaves, and more.
Our WFM tool is integrated with a helpdesk that serves as a single contact point for inter-departmental assistance requests.
Our WFM tool works as a centralized repository for policies, procedures, and processes governing an organization’s compliance efforts. The employee management system incorporates employee compliance training, focused business processes, operational reviews, and corrective action strategies coherently.
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How can you manage unprecedented call volume?
We have the right tool and technology to rightly estimate the call volume and manage our workforce accordingly with our proprietary work force management solutions. In case of unprecedented call volume, we can quickly deploy our work-at-home agents to ensure that your customers do not have to wait for long to talk to a live agent.
Does your work-at-home model support any other channel?
In our work-at-home model, we support voice, chat, and email channels. As a multichannel BPO, we have a large agent pool cross-trained in offering support through all three channels.
Information security in your work at home model
Being a business leader, Fusion BPO Services ensures standardized security maintenance procedures. As a PCI-DSS v3.2 and ISO/IEC 27001:2013 certified BPO, we are committed to protecting your data.
Are your services cost-effective?
Yes, we are committed to providing quality work force management solutions to our clients at a reasonable price. You can always ask for a quote for detailed pricing.