SPEECH TO TEXT
SPEECH TO TEXT
Artificial intelligence (AI) and Machine learning (ML) have made it possible to develop software that can listen and recognize speech to follow commands. Your business can leverage this innovation by integrating the Speech to Text solution into the support delivery framework. It enables your business to extract transcripts of call center audio in real-time. By analyzing these outputs, the support team can gain valuable insights into customer concerns and improve the customer experience.
With our proprietary Speech to Text solution, you get access to smart analytical tools capable of analyzing the audio content for mood, tone, and language to capture the customers’ overall sentiment. The support team can then leverage this perceptive understanding to identify and seamlessly address long-standing CX issues.
The Artificial Intelligence Solutions also come with an easily customizable interface that makes it simple for your team to navigate and modify the settings, manage data, and integrate it with other existing support channels.
THE FUSION FACTOR
Reduction in AHT
Minimal After-call Work
Better Agent Monitoring
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Hiring a software development team for the sole purpose of creating Artificial Intelligence Solutions like speech to text software is not cost-effective. Our proprietary speech to text solution can be customized as per your business needs and is considered very efficient and at the same time affordable.
Your business can integrate the Speech-to-Text solution into the support delivery framework. It enables your business to extract transcripts of call center audio in real-time to gain valuable insights into customer concerns and improve the customer experience.
You do not need to be tech-savvy to order Artificial Intelligence Solutions. Our experts will help you in every stage from installation, application to troubleshooting.