CUSTOMER SERVICE
OUTSOURCING

CUSTOMER SERVICE
OUTSOURCING

CUSTOMER SERVICE
OUTSOURCING THAT CAN BOOST
YOUR CSAT EXPONENTIALLY

Customer service has the ability to change the course of your business with positive CSAT and great engagement. Strategizing and implementing a customer service campaign can boost your customer retention, while attracting new buyers. It has the ability to transform your business goals to fulfil the adage from the 80/20 Pareto Principle; 80% of sales come from 20% of the (loyal) customers.

Customer service outsourcing from the industry-leading BPO proves that excellent satisfaction ratings and innovative ways of gathering positive referrals can enhance your brand reputation with maximum customer satisfaction.

What Makes Fusion BPO is the Best Customer Support Outsourcing Company?

Being a leading outbound and inbound call center service outsourcing provider, we value your customers’ trust in your brand and implement strategies to enhance your reputation and market reach. Our strategies are fast, and cost-effective, and empowered by technology and smart toolsets.

Our present clientele loves our services; and we have all the reasons for you to consider us for your customer support outsourcing. With us, you get:

  • Multilingual customer service with capabilities in over 40 languages
  • Over 30 years of experience in the BPO sector
  • Global presence in 22 locations across 10 countries

We can handle your customer service outsourcing via multiple channels, including

  • Voice process
  • Live chats
  • Email support
  • Social media

It’s time to give your business a boost of positive customer satisfaction with the expert services from Fusion. Get in touch with us to know more about our offerings and how we can tailor them to suit your business!

SERVICE OFFERING

Escalation Handling

Our customer management framework ensures that the issues and concerns are addressed and troubleshot with minimum AHT.

Customer Loyalty Management

From managing customer databases to categorizing potential customers for various benefits, customer service outsourcing can effectively keep track of all consumer activities across touchpoints.

After-sales Customer Service

Our after-sales call center services ensure the customer gets the value for their product/service, and the business acquires the valuable insights that can help them cater to their needs better.

Revenue Management

Our services are designed to ensure your business has a lucrative ROI, meets deadlines, and achieves its financial goals.

Customer Retention

We identify and resolve customer grievances with our timely quality assessment to keep the base happy and reduce losing them.

Complaint Management

We take customer escalations seriously and scrutinize them thoroughly to bridge potential communication gaps.

THE FUSION FACTOR

33+ Years of
Experience

18 Locations,
9 Countries
40+ Languages

Report and
Analysis

GET IN TOUCH

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    FAQ's

    FAQ's

    What's the difference between inbound and outbound calls?

    An inbound call comes from a customer trying to get some customer support services. An outbound call is where a customer support agent calls an individual for potential lead generation, sales, or others.

    Is there any difference between a shared and dedicated contact center environment?

    The shared contact center is responsible for handling specific operational tasks for your organization, such as customer service, sales, answering service, etc. On the other hand, a dedicated contact center takes care of your entire customer service outsourcing need and can deliver better overall results.

    Why outsource customer service to Fusion BPO?

    The major reason why you should consider customer service outsourcing to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. Our customer support services also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to opt for Fusion as your customer service outsourcing partner, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.

    Where Does Fusion BPO Offer Customer Services Outsourcing Support?

    Fusion BPO operates in 10 countries and 20 locations around the globe, and you can easily choose your right shoring options for cost-effective call center services. We have our presence in the United States, UK, Albania, Morocco, India, Philippines,Columbia, Canada, El Salvador, and Jamaica.