OUTSOURCING CUSTOMER
SUPPORT SERVICES FOR
SMALL & LARGE BUSINESSES

OUTSOURCING CUSTOMER
SUPPORT SERVICES FOR
SMALL & LARGE BUSINESSES

CUSTOMER SERVICE OUTSOURCING
THAT CAN BOOST YOUR CSAT
EXPONENTIALLY IN USA, UK,INDIA &
OTHER GLOBAL LOCATIONS

Customer service has the ability to change the course of your business with positive CSAT and great engagement. Strategizing and implementing a customer service campaign can boost your customer retention, while attracting new buyers. It has the ability to transform your business goals to fulfil the adage from the 80/20 Pareto Principle; 80% of sales come from 20% of the (loyal) customers.

Customer service outsourcing from the industry-leading BPO proves that excellent satisfaction ratings and innovative ways of gathering positive referrals can enhance your brand reputation with maximum customer satisfaction.

What Makes Fusion BPO is the Best Customer Support Outsourcing Company?

Being a leading outbound and inbound call center service outsourcing provider, we value your customers’ trust in your brand and implement strategies to enhance your reputation and market reach. Our strategies are fast, and cost-effective, and empowered by technology and smart toolsets.

Our present clientele loves our services; and we have all the reasons for you to consider us for your customer support outsourcing. With us, you get:

  • Multilingual customer service with capabilities in over 40 languages
  • Over 30 years of experience in the BPO sector
  • Global presence in 27 locations across 14 countries

We can handle your customer service outsourcing via multiple channels, including

  • Voice process
  • Live chats
  • Email support
  • Social media

It’s time to give your business a boost of positive customer satisfaction with the expert services from Fusion. Get in touch with us to know more about our offerings and how we can tailor them to suit your business!

SERVICE OFFERING

Escalation Handling

Our customer management framework ensures that the issues and concerns are addressed and troubleshot with minimum AHT.

Customer Loyalty Management

From managing customer databases to categorizing potential customers for various benefits, customer service outsourcing can effectively keep track of all consumer activities across touchpoints.

After-sales Customer Service

Our after-sales call center services ensure the customer gets the value for their product/service, and the business acquires the valuable insights that can help them cater to their needs better.

Revenue Management

Our services are designed to ensure your business has a lucrative ROI, meets deadlines, and achieves its financial goals.

Customer Retention

We identify and resolve customer grievances with our timely quality assessment to keep the base happy and reduce losing them.

Complaint Management

We take customer escalations seriously and scrutinize them thoroughly to bridge potential communication gaps.

THE FUSION FACTOR

33+ Years of
Experience

27 Locations,
14 Countries
40+ Languages

Report and
Analysis

GET IN TOUCH

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    COUNTRIES WE ARE PRESENT IN

    Albania

    Our competent and professional customer service outsourcing solutions will help you ensure swift and accurate responses, delivering satisfactory customer experiences and reliable support to your global customer base using multiple voice-based and non-voice-based communication channels.

    Kosovo

    Use our multilingual and omnichannel customer engagement to guarantee superior customer service deliveries. This will help your customers have access to personalized interactions and swift responses, ensuring quick and on-time resolutions for satisfactory customer experiences.

    Morocco

    Enable your customers in Morocco to receive top-notch customer support with our best-in-class inbound and outbound customer service offerings. Our widespread network and multiple global locations will help you deliver consistent services to your customers worldwide.

    United Kingdom

    Our sophisticated, professional, and empathetic customer communication services in the United Kingdom will help you maximize outcomes and benefit from a high success rate to significantly improve your revenue generation and the bottom line of your business in the region.

    India

    If you are looking for personalized customer engagement services to meet the needs of your customers in India, we have centers in all major cities around the country, offering a wide range of contact center solutions for your unique and customized requirements.

    The Philippines

    Access best-in-class outbound and inbound customer services in the Philippines to help you give more power to your business and create a regular inflow of valuable revenue. Our customized contact center solutions will help you improve your business operations and customer support deliveries.

    Thailand

    Give your business’s core functions the boost they need by outsourcing customer engagement responsibilities to Fusion. Our customizable and scalable contact center solutions will help you improve core competencies and streamline your revenue generation channels.

    Indonesia

    Fusion’s professional and industry-leading contact center solutions will help you ensure superior customer experiences for your business in Indonesia and other Asian countries, maximizing customer retention, increasing sales, and streamlining revenue generation.

    The United States of America

    Are you looking for a professional contact center company in the United States that can improve your customer relations in the country? Look no further! Fusion’s customizable and scalable contact center solutions are just what you need for your business in the USA.

    Canada

    Fusion’s massive global presence and customizable customer service outsourcing solutions will now help you enjoy incredible consistency with your customer engagement requirements, enabling your business in Canada to achieve a high success rate and maximize outcomes.

    El Salvador

    Our contact center solutions adhere to all industry-specific guidelines and other regulations in El Salvador, ensuring that you maximize customer experiences without the risk of compliance failures that may lead to financial penalties and other sanctions from regulatory bodies.

    Jamaica

    Fusion is an industry leader in delivering personalized and competent inbound/outbound customer service solutions that can greatly benefit your business in Jamaica by maximizing customer experiences and increasing sales to create a regular inflow of business revenues.

    Colombia

    Maximize the revenue-generating potential of your businesses in Colombia with customizable professional customer support deliveries from an industry leader with over three decades of experience, and give your customer relations the boost it needs to succeed.

    Mexico

    Fusion’s superior-quality outbound and inbound customer services will enable you to relieve the unnecessary additional burden of non-core customer engagement activities off the shoulders of your staff, empowering them to focus better on core business competencies.

    FAQ's

    FAQ's

    What's the difference between inbound and outbound calls?

    An inbound call comes from a customer trying to get some customer support services. An outbound call is where a customer support agent calls an individual for potential lead generation, sales, or others.

    Is there any difference between a shared and dedicated contact center environment?

    The shared contact center is responsible for handling specific operational tasks for your organization, such as customer service, sales, answering service, etc. On the other hand, a dedicated contact center takes care of your entire customer service outsourcing need and can deliver better overall results.

    Why outsource customer service to Fusion BPO?

    The major reason why you should consider customer service outsourcing to Fusion is that we can help you deliver better CX and customer engagement cost-effectively. Our customer support services also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion BPO?

    Once you've decided to opt for Fusion as your customer service outsourcing partner, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.

    Where Does Fusion BPO Offer Customer Services Outsourcing Support?

    Fusion BPO operates in 14 countries and 27 locations around the globe, and you can easily choose your right shoring options for cost-effective call center services. We have our presence in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia.