CUSTOMER SUPPORT
OUTSOURCING FOR
SOCIAL MEDIA

CUSTOMER SUPPORT
OUTSOURCING FOR
SOCIAL MEDIA

FIND YOUR CUSTOMERS WITH
SOCIAL MEDIA
LEAD GENERATION AGENCIES
IN USA, CANADA, INDIA & GLOBAL LOCATIONS

More than 4 billion people worldwide are using social media, that's nearly 55% of the total population. This reflects in the studies which indicate social platforms’ growing preferences among customers. According to one research paper, 65% of people aged 18-34 consider social media a preferred medium of customer service. 74% of millennials report that their opinion of a brand improves when they get a response to their queries on social media. In simple terms, businesses can’t afford to ignore social media.

As a leading social media customer service provider, we know how to leverage social media to accomplish business goals. With our integrated social media solutions, you can deliver superior social customer service to ensure an improved customer experience.

We have over 30 years of industry experience. This expertise enables us to understand customers' journey as well as their ever-changing needs closely. We leverage this understanding to design engaging social customer service responses, boost customer satisfaction ratings, and keep your business ahead using social platforms.

SERVICE OFFERING

Social Media Lead Generation

Our effective social media lead generation activities are capable of gathering high-quality leads that can deliver results.

Measuring Online Reputation

With social media market research, we gather insights and measure your brand’s overall reputation in the market to help you strategize better.

Social Brand Engagement

We help your brand make its presence visible with social media engagement activities.We help your brand make its presence visible with social media customer service and engagement activities.

Social Customer Service

Our support executives are well-trained in managing your social customer service across various social media platforms effectively.

THE FUSION FACTOR

24×7 Support Availability

40+
Language
Support

12,000+
Skilled
Agents

Multichannel
Support

GET IN TOUCH

 Kindly fill-out the following form and we will get back to you.


    COUNTRIES WE ARE PRESENT IN

    Albania

    Our contact center in Albania employs the top talents in the country, empowering us to deliver best-in-class customer engagement and premium social media customer service to companies and businesses across industry verticals in the Balkan region.

    Kosovo

    The latest addition to our vast global network, our center in Kosovo helps us offer multilingual customer services across social media platforms. This enables customers to receive accurate assistance in their native languages for effective communication.

    Morocco

    Our offices in Morocco help us offer multilingual customer services, especially in English and French languages. This empowers our many clients in the Balkan region to provide industry-leading social media customer support for comprehensive customer experiences.

    United Kingdom

    Our presence in the United Kingdom makes us the ideal nearshore contact center company for businesses in many European countries. With superior-quality multilingual customer communication, we can help you interact with your customers in 40+ languages.

    India

    From Punjab and UP in the north to Kerala and Chennai in the south, from West Bengal and Jharkhand in the east to Kochi in the west, Fusion has contact centers in every corner of the country, allowing us to deliver superior social media contact center solutions countrywide.

    The Philippines

    Our contact center in the Philippines is known for delivering premium customer services to businesses in the country as well as other countries in Southeast Asia. In addition, we are also among the top names in offshore BPO companies for several top US-based firms.

    Thailand

    The BPO industry in Thailand is on an upward trend, and our contact center in the country is able to take complete advantage of this growth. As a result, we can now approach previously untouched regions and gain untapped access to local and global businesses.

    Indonesia

    Being a recent addition to Fusion’s vast global network, our contact center in Indonesia has helped us deliver premium social media customer service to some of the biggest businesses in Asia and across the globe, providing uncompromising support quality.

    The United States of America

    Fusion enjoys a fairly strong presence in the United States, with a total of six centers spread across five states. This has enabled us to employ top local talents in the country and deliver premium onshore customer support to small, medium, and large businesses.

    Canada

    Our strong presence in the United States is complemented by our contact center in Canada, enabling us to provide consistent, competitive, and cost-effective social media customer support without spending a fortune on customer services outsourcing.

    El Salvador

    Due to its location in Central America, our contact center in El Salvador, with multilingual solutions in 40+ languages, is ideally positioned to deliver nearshore customer support outsourcing to businesses in North American countries as well as the South Americas.

    Jamaica

    Our contact center in Jamaica empowers us to strengthen our customer service deliveries for businesses around the globe. As a part of our vast global network, our contact center in the Caribbean nation ensures incredible consistency in customer service deliveries worldwide.

    Colombia

    This is our only contact center in the South American continent, but in combination with our other centers in North and Central America, it can efficiently deliver premium social media contact center solutions to small medium and large businesses worldwide.

    Mexico

    Our contact center in Mexico strengthens our position in Central America, enabling us to serve our vast and wide range of clientele from North and South America with great consistency and efficiency, ensuring premium customer experiences in every interaction.

    FAQ's

    FAQ's

    How does Social Media help in lead generation?

    Social Media is one of the best platforms to secure both B2C and B2B business lead. Social media lead generation allow you to promote businesses and services directly to the customers and acquire high-quality conversion-ready business leads.

    How social media turns into sales?

    Strengthen your social media marketing with our social media lead generation and social customer service campaign. As we promote your business on various social media platforms, we specifically target the right audience for the right product/services. Once our efforts generate high-quality leads, we quickly send them to your sales team to turn these leads into sales.

    How social media turns into sales?

    Strengthen your social media marketing with our social media lead generation campaign. As we promote your business on various social media platforms, we specifically target the right audience for the right product/services. Once our efforts generate high-quality leads, we quickly send them to your sales team to turn these leads into sales.

    Are your services cost-effective?

    Yes, we are committed to providing quality social customer service and lead generation services to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Where To Outsource My Social Customer Services?

    Let Fusion BPO help you with Social Media Lead Generation and customer support to accelerate your sales. Our team operates from United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. We have 27 centers globally, and you can connect with us anytime.