LIVE CHAT
SUPPORT OUTSOURCING

LIVE CHAT
SUPPORT OUTSOURCING

ENGAGE WITH
YOUR CUSTOMERS
IN REAL-TIME
WITH 24/7 LIVE CHAT SUPPORT

Customers today don’t like to wait in the call queue while interacting with a brand. With live chat, they do not have to. Live chat solutions allow businesses to deliver prompt and efficient customer service in real-time, ensuring a better customer experience.

Our live chat support services are the key to deliver prompt, efficient, and seamless customer service. It brings the power of automation into support delivery and provides your business with the flexibility to address customer concerns in real-time. Our BPO chat process also has the convenience of AI and ML which provides acute insights that help it learn and grow. We also have a team of expert live chat agents that can help your customers resolve complex business problems. The seamless integration of live chatbots in our customer service offerings makes it more efficient, fast, cost-effective, and convenient.

We take the convenience of live chat support services a step further by positioning it within a multichannel multilingual framework. It allows for your business to stay connected with the consumers across channels via their preferred language.

SERVICE OFFERING

Order Support

Live chat support services enable your business to send text confirmation for order verification, purchase detail, tracking status, and various other queries related to the order cycle seamlessly.

Real-Time Web Assistance

Our chatbots are empowered with AI and ML’s intuitive understanding, which allows for glitch-free customer interaction in real-time.

Cross-Selling

With perceptive understanding, live chatbots as well as our live chat agents are capable of highly effective recommendations to potential customers to increase the prospect of sales.

THE FUSION FACTOR

Real-time Monitoring

40+
Language
Support

7000+
Skilled
Agents

Multichannel
Support

GET IN TOUCH

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    FAQ's

    FAQ's

    Why provide Live Chat Support Services to your customers?

    Customers today want you to value their time. The Live Chat support services allow you to quickly resolve customer queries without making them wait in a call queue to talk to a live agent. The BPO chat process also boosts customer satisfaction and customer experience, which are the two main differentiators of modern businesses.

    What sets our Live Chat Support Services apart?

    Our BPO chat process allows you to get all your customer queries answered quickly and efficiently. Our AI-enabled live chatbots, as well as our live chat agent, can help you seamlessly handle regular queries to complex problems.

    How does Live Chat work after-hours?

    We offer 24/7 live chat support services and also offer after-hours live chat service to help your customers find answers to their queries even after-hours. In case of any emergencies, we pass on the information to you so that you can take adequate measures.

    How can I outsource my Live Chat support services to Fusion BPO?

    Once you've decided to outsource your BPO chat process to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.

    What If I Want To Outsource My Live Chat Support Services to Fusion BPO?

    BPO chat process can be an excellent choice to enhance CX, and you can choose to collaborate with our leading BPO centers. We have a foothold in United States, UK, Albania, Morocco, India, Philippines,Columbia, Canada, El Salvador and Jamaica and operate across 20 locations globally. Our agents go through extensive training process to offer you excellent support solutions.