PHONE ANSWERING SERVICES
OUTSOURCING FOR SMALL,
MEDIUM & LARGE BUSINESSES IN
USA, INDIA, PHILIPPINES &
OTHER GLOBAL LOCATIONS

PHONE ANSWERING SERVICES
OUTSOURCING FOR SMALL,
MEDIUM & LARGE BUSINESSES IN
USA, INDIA, PHILIPPINES &
OTHER GLOBAL LOCATIONS

BOOST CONVERSIONS WITH EFFICIENT
PHONE ANSWERING SERVICES IN
USA, INDIA, PHILIPPINES &
OTHER GLOBAL LOCATIONS

How Phone Answering Call Center Services Can Work For You

Customer behavior and customer expectations are changing rapidly, and brands need to adapt to the changing customer preferences. Customers today expect accurate information, timely service, and reliable solutions from you and do not hesitate to switch brands when they do not get it. Therefore, you need 24-hour live answering services to provide your customers with the right information and solution at the right time on a 24/7 basis.

Why Should You Use Fusion's Phone Answering Services For Your Business?

With 30+ years of experience in providing top-notch Phone Answering Service to clients from different industry verticals, Fusion can cater to all your call answering services outsourcing needs. From virtual assistant to consumer queries, our professional answering services team can respond to all customer interactions with a human touch and deliver a superior customer experience at each touchpoint.

As an important part of our call answering outsourcing services offerings, we deliver prompt and easy solutions to your customers and prospects to ensure best-in-class service delivery and superior customer experience. As a global BPO services provider and call center, we can help you provide the right information to your customers and prospects. We encourage your customers to do more business with your company. Hence, when you Outsource Answering Services to Fusion, you are assured better conversion numbers!

We have vast experience as an inbound call center for different industry verticals. As a result, we specialize in:

  • Virtual assistant phone answering service
  • Medical Answering Services
  • After Hour Answering Services
  • Answering services for small business to large MNCs and many more

Therefore, we can help you deliver better consumer experiences through competent Phone Answering Service for your customers. Furthermore, with our 25 centers in 12 countries, 10,000+ multilingual talent pool, and PCI-DSS certification, we can be the best outsourced telephone answering service for your business.

SERVICE OFFERING

24/7 Phone Answering Services

We offer 24/7 phone answering services from our 25 centers in 12 countries. We can also provide call answering outsourcing services in over 40 languages.

After-Hour Call Answering Services

We can also provide after-hour call answering services to your business to ensure that you never miss a call ever again.

Virtual Assistant Services

Our trained and experienced agents can offer you a seamless virtual assistant service by handling all your inbound calls and providing detailed information about each of the calls.

Medical Answering Services

Our call center executives are adept at handling medical data so that your patients always receive accurate medical data and assistance whenever they call in with their queries.

INDUSTRIES WE SERVE

BFSI

The Banking, Financial Services, and Insurance industry is one sector where we have incredible strength as a Phone Answering Service provider. With over 33 years of cumulative experience in the sector, we have the expertise to help you build your brand reputation through efficient customer query and complaint handling.

EdTech

The EdTech has witnessed massive growth in recent times. This has meant greater numbers in customers, which has also increased the customer support requirements for the industry. Our global presence and multi-lingual phone answering services will offer the best-in-class customer support solutions for your customers.

Technology

We offer expert 24-hour live answering services for a plethora of small, medium, and large technology businesses. This includes startups, IT, software products, and FinTech, among many others. Our services can be of immense benefit to your business.

Retail & Ecommerce

The retail and e-commerce industry is easily among the busiest sectors, witnessing millions of footfalls daily. Our quality Virtual assistant phone answering service for ecommerce and retail services  will greatly assist your business in handling customer queries and complaints efficiently and promptly.

Healthcare

Handling patient queries requires great patience and skill. Our inbound Medical Answering Services ensure that your patients trust your services as we promptly solve each of their queries and complaints without a fuss.

Telecom

At Fusion, we have carved out a reliable name in handling inbound phone answering services for the telecom sector. Our specialized resources, combined with our experience and expertise in the industry, will help you deliver stunning customer experiences.

Energy & Utility

The energy & utility industry requires comprehensive professional answering services to deliver superior quality and match rising customer expectations. We ensure that your customers have the greatest experiences through prompt customer-centric solutions.

Travel & Hospitality

At Fusion, we believe in building your brand reputation through quantifiable customer experiences. Our phone answering services and expertise in complaint resolving and query handling will massively help your customer retention numbers.

THE FUSION FACTOR

25 Centers in
12 Countries

40+ Language
Support

PCI-DSS
Certified

GET IN TOUCH

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    COUNTRIES WE ARE PRESENT IN

    Albania

    Our Phone Answering Service in Albania makes it easy for your business to have access to quality inbound call center services for your customers in the Balkan region.

    Morocco

    Outsource Anwering Services responsibilities for your customers in Morocco to our call centers in the country. We will help you build customer loyalty and boost your new sales and customer retention numbers.

    United Kingdom

    With our virtual assistant phone answering service, you will have access to multi-lingual customer support to handle queries and complaints of your diversified customers in the United Kingdom.

    India

    A culturally-diversified country like India requires call center services that offer top customer support in multiple languages. Our multi-lingual call centers across numerous locations in the country offer the best outsourced telephone answering service for your customer support needs.

    Philippines

    Focus on your customer needs and empower them with multi-channel customer support to improve customer experiences. This will invariably boost your customer retention and revenue generation.

    United States

    Fusion offers multi-lingual 24-hour live answering services to businesses in all 50 states in the United States. This will help you cater to the needs of your customers across the country.

    Canada

    Fusion’s call center solutions will help you focus on customer engagements to create satisfied customers across the country. This will help you boost your sales and the eventual returns on your investments.

    El Salvador

    Build strong brand identity and incredible customer relations with our Answering services for small business. Our contact center solutions will focus on improving customer experiences and enable you to enjoy great customer relations.

    Jamaica

    With an ability to offer top-quality After Hour Answering Services in over 40 languages, we will empower your customers in Jamaica through customer engagements in their native languages. This will foster a better relationship between your brand and your customers.

    Colombia

    Result-driven inbound professional answering services to help you offer top-notch customer support while also ensuring effective telemarketing and telephonic promotions. We will boost your sales as well as your brand recognition.

    FAQ's

    FAQ's

    How Does a Phone Answering Call Center Work?

    Every time your customers call in with their issues, queries, or complaints, our Phone Answering Services will ensure that they receive prompt answers. At Fusion, our call center executives are trained to deliver efficient solutions to improve customer experience at every touchpoint of their journey.

    What benefits would I get with phone answering services?

    When you Outsource Answering Services, you will be able to enjoy numerous benefits, including:

    1 Not missing out on prospect inquiries or potential conversions
    2 Offering prompt attention to customer queries and grievances
    3 Being equipped with the necessary tools to deliver proficient customer support through on-time information dissemination
    4 Increasing business proficiency by freeing up valuable resources and funds to focus on core business practices

    Why should I outsource phone answering services?

    24-hour live answering services require a stable infrastructure and a team of call center experts to deliver quality customer support. By employing Fusion BPO Services, you will have access to scalable contact center infrastructure across international borders. Our outsourced telephone answering service will empower you to reach your global customers to deliver superb customer experiences round the clock.

    Why should I choose Fusion for professional answering services?

    With our 25 locations in 12 countries around the world, you will have access to a workforce of over 10,000 industry professionals. We are able to deliver a multilingual virtual assistant phone answering service for your customers around the globe. In addition, we are also a PCI-DSS-compliant BPO service provider, ensuring additional data security for your customers.