RIGHT SHORING
Call Center
Outsourcing
Services

RIGHT SHORING
Call Center
Outsourcing
Services

OUTSOURCING
AT YOUR
CONVENIENCE

In today’s harsh economic conditions, businesses find it difficult to maintain the synergy between cost and growth. They mostly struggle with - acquiring the right talent, deploying scalable infrastructure, and promoting innovation within a sustainable competitive framework. With our wide range of outsourcing solutions and smart shoring, we can help you navigate these challenges.

As a global rightshoring call center services provider, we have a presence in 10 countries. It allows us to tap into diverse business environments and the best talent pools cost-effectively. With us as your partner, your business can leverage them to gain a competitive advantage, reduce operational cost and deliver the best possible customer experience.

SERVICE OFFERING

Onshoring

You can choose to outsource your support operations to one of our offices based in your native country. Onshoring will provide you with the convenience of working with a team of experts that closely understands your culture, language, and regulatory requirements.

Nearshoring

We have 22 centers all around the world. Your business can choose to migrate support operations that are nearest to its location. Due to their geographical proximity and cultural similarities, both can seamlessly establish communication channels, transfer knowledge and build a commendable CX.

Offshoring

If a cost-effective support service is your goal, our offshoring service is exactly what you’ve been looking for. It allows you to onboard best-in-business support experts without any undue burden on your budget.

THE FUSION FACTOR

40+
Language
Support

Specialized
Hiring

Global
Presence

In-Country
Expertise

GET IN TOUCH

 Kindly fill-out the following form and we will get back to you.


    FAQ's

    FAQ's

    What types of outsourcing are there?

    We offer a wide variety of call center outsourcing services from our 22 centers in 10 countries. These include – inbound and outbound call center services, back office services, industry-specific services, and much more. We also offer onshoring, offshoring and nearshoring outsourcing services from our rightshoring call center.

    What is a right-shore model?

    Right-shoring is a shoring solution that allows you to find the best combination of offshore, onshore, and nearshore outsourcing locations for outsourcing your call center activities. As a rightshoring call center service provider with 22 centers in 10 countries, we can offer you the best right-shoring solution.

    What are the advantages of right-shoring?

    Right-shoring brings you the best of efficiency and cost advantages. With the correct right-shoring solution, you can get the efficiency of onshoring with the cost-efficiency of offshoring and nearshoring outsourcing.

    How will my project be handled if I outsource to Fusion BPO Services?

    As a rightshoring call center company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    How To Find The Right Shoring Call Center For My Business?

    Right shoring is vital for balancing the cost and growth equations. It helps you find the right team to offer you excellence. Here Fusion BPO becomes the appropriate choice for your business discussions as we have centers in around 22 locations globally. Our presence in ten countries, including United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica, makes us the most viable choice. We offer onshore, offshore, and nearshore services to global clients.