QUALITY
ASSURANCE

QUALITY
ASSURANCE

QUALITY
CUSTOMER
EXPERIENCE
DRIVES
CUSTOMER
LOYALTY

The quality of your service is the paramount business differentiator. Customers will always flock towards an organization that can deliver optimal service at their convenience. But the constantly changing technological landscape makes it very difficult for a business to deploy necessary upgrades in time. With a stringent quality assurance mechanism in place, one can overcome this challenge effectively.

At Fusion, we have 15 years of experience in quality assessment. We specialize in delivering cost-effective, strategic, time-bound quality assurance and quality control service. Upon deployment, it provides actionable insights about your customers, service quality, and overall consumer experience. By employing these insights, a business can make a data-driven assessment of the current scenario, identify operational gaps, and take steps to fix them.

We follow the Six Sigma methodology throughout the organization to ensure the delivery of error-free results that can positively impact your business. Our ISO 27001 and PCI DSS certification warrant that your data remains in safe hands throughout the process.

SERVICE OFFERING

Auditing

With Fusion QA Portal we can conduct scorecard-based audits across the organization.

Coaching & Feedback

We can conduct group coaching, one-to-one coaching, and self-assessment to improve the quality of service.

Training Needs Improvement

Preparation of TNI based on Quartile Management.

QA Calibration

We can effectively conduct both internal and external QA Calibration.

Knowledge Portal

Using our knowledge portal, agents can improve their domain expertise and assess their knowledge.

Customer Satisfaction Analysis

Through rigorous customer data analysis, we help our clients understand the impact of a process/product/agent in their business.

THE FUSION FACTOR

Global
Presence

Proprietary
Tools

Report and
Analysis

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    FAQ's

    FAQ's

    What makes Fusion's Quality Assurance stand out?

    Fusion has a rigorous quality assurance process in place that can ensure 100% compliance and KPI adherence, and a high-quality customer experience. This is what sets us apart from others.

    Why should I choose you and not hire my own quality assurance team?

    We have the best tools, technology, and resources already in place to offer you superior quality assurance at an affordable price. Acquiring them on your own is time-consuming and not at all cost-efficient. Therefore, it is better to hire us for quality assurance.

    What do I need to know before contacting you?

    It is better to have a clear idea about your expectation from your outsourcing partner and a basic idea of how the quality assurance process works. Our experts will be there to guide you in every step of the outsourcing process.

    How can I outsource my quality assurance project to Fusion BPO?

    Once you've decided to outsource your quality assurance to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.