The quality of your service is the paramount business differentiator. Customers will always flock towards an organization that can deliver optimal service at their convenience. But the constantly changing technological landscape makes it very difficult for a business to deploy necessary upgrades in time. With a stringent quality assurance mechanism in place, one can overcome this challenge effectively.
At Fusion, we have 15 years of experience in quality assessment. We specialize in delivering cost-effective, strategic, time-bound end-to-end quality assurance services and audit services. Upon deployment, it provides actionable insights about your customers, service quality, and overall consumer experience. By employing these insights, a business can make a data-driven assessment of the current scenario, identify operational gaps, and take steps to fix them.
We follow the Six Sigma methodology throughout the organization to ensure the delivery of error-free results that can positively impact your business. Our ISO 27001 and PCI DSS certification warrant that your data remains in safe hands throughout the process.
With Fusion QA Portal we can conduct scorecard-based audits across the organization.
Coaching & Feedback
We can conduct group coaching, one-to-one coaching, and self-assessment to improve the quality of service.
Training Needs Improvement
Our end-to-end quality assurance services and audit services include preparation of TNI based on Quartile Management.
We can effectively conduct both internal and external QA Calibration.
Using our knowledge portal, agents can improve their domain expertise and assess their knowledge.
Customer Satisfaction Analysis
Through rigorous customer data analysis, we help our clients understand the impact of a process/product/agent in their business.
THE FUSION FACTOR
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Fusion has an end-to-end quality assurance services and audit services that can ensure 100% compliance and KPI adherence, and a high-quality customer experience. This is what sets us apart from others.
We have the best tools, technology, and resources already in place to offer you superior quality assurance at an affordable price. Acquiring them on your own is time-consuming and not at all cost-efficient. Therefore, it is better to hire us for end-to-end quality assurance services and audit services.
It is better to have a clear idea about your expectation from your outsourcing partner and a basic idea of how the quality assurance process works. Our experts will be there to guide you in every step of the outsourcing process.
Once you've decided to outsource your end-to-end quality assurance services and audit services to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
We have a presence in around ten countries and 20 locations globally, and we operate from United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. Our end-to-end quality assurance services and audit services help you offer the best to your customers.