Businesses across the world are focusing on localizing their services to better serve their customers. Providing support in native languages is a crucial part of this - as it brings a sense of comfort and familiarity in every business-consumer interaction.
A study conducted by Common Sense Advisory concluded that 40% of consumers won’t even consider buying a product if the service is available in other languages. And 74% of consumers are more likely to purchase from a brand if the after-sales service was in their language.
For a business, it is not feasible to accommodate multilingual capability in their service delivery both because of resource and cost constraints. Here a Multilingual call center outsourcing services provider like us can help.
We at Fusion can serve customers across the globe in 40+ primary languages. Outsourcing your customer support operations to us will free you from the burden of managing multilingual resources, save cost and serve your customers better.
Some of our Multilingual call center outsourcing services include support in English, Spanish, French, Portuguese, Hindi, Japanese, Mandarin, German, Italian, Greek, Arabic, Cantonese, Swedish, Norwegian, Dutch, Vietnamese, Bhasa, Filipino, Tamil, Telugu, Punjabi, Malayalam, among others.
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Our Multilingual call center outsourcing services encompasses everything from customer service to answering service, tech support, order taking, order tracking, complaint handling, and much more.
Any business with a multilingual customer base can avail of multilingual call center services. If your business has a multi-country presence, having a multilingual outsourcing partner will be an added advantage.
We can support businesses from different industry verticals with our multilingual call center outsourcing services . Some key industries benefited by multilingual call centers are – retail, e-commerce, healthcare, BFSI, education, and technology.
Yes, we are committed to providing quality Multilingual call center outsourcing services to our clients at a reasonable price. You can always ask for a quote for detailed pricing.