CONTACT TRACING
SERVICES FOR COVID - 19

CONTACT TRACING SERVICES
FOR COVID - 19

MITIGATE THE
RISK OF COVID-19
WITH COVID-19 CONTACT
TRACING SERVICES

As the world suffers from the Covid-19 pandemic, the government and healthcare agencies are actively looking for ways to curb the extent of its spread. Effective COVID-19 contact tracing can help here by quickly locating the sources of transmission and predicting potential surges. It can significantly boost the efforts in alleviating the public safety risk of the virus.

As a HIPAA-compliant healthcare BPO, we can provide comprehensive contact tracing services for Covid-19 with scalable infrastructure. The contact tracing service is empowered with our 30+ years of customer service experience, expert agents, smart tools, innovative technologies that enable it to efficiently take on the task and see it to its successful completion.

Upon deployment, we can conduct surveys, locate transmission zones, identify patients, warn potential contacts, and provide support to patients according to CDC guidelines. Our Covid-19 contact tracing services are also equipped with state-of-the-art data management software that can securely manage a patient's medical history, thus reducing the burden of data collection on the public health departments.

COVID Contact Support

Robust and comprehensive contact center support guides basic information on disease control, prevention, and daily patient symptoms surveys. The COVID Contact Support team addresses the challenges of increased inbound call volume, additional community benefits, and emergency programs.

COVID Contact Tracing

With expert customer service representatives and advanced technology, we offer immediate COVID contact tracing. Our contact tracers and technology team ensure robust disease investigation, notification, monitoring, and assistance for COVID-19 patients and those exposed to it. Our advanced COVID contact tracing system neutralizes the further spread of the disease. You may utilize the service collectively or individually.

COVID Case Management

Premium quality support from clinically trained staff for face-to-face interviews, COVID-19 case investigations, and 24x7 support as required by local assisted living facility management. The COVID Case Management includes professional managers, ensuring seamless service for people in isolation or quarantine. We help meet all the requirements, including food, medication, preliminary tests, or other necessities expected during the quarantine period.

SERVICE OFFERING

Patient Support

Our agents are capable of guiding both suspected and confirmed patients according to defined guidelines.

Monitoring Vaccination

Our agents are trained to monitor individuals for potential side effects after they have participated in the vaccine study.

Quarantine Support

Through our contact tracing services, we can help people under quarantine by educating them about the necessary steps they need to take to be healthy.

Case Management

Our patient database operates under a state-of-the-art secure mechanism to protect the privacy and identity of each patient.

THE FUSION FACTOR

HIPAA
Compliant

40+
Language
Support

Optimum Data
Security

Scalable
Infrastructure

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    FAQ's

    FAQ's

    Who can avail contact tracing?

    State and federal authorities, hospitals, and other medical institutes can avail of contact tracing services.

    Is it important to outsource contact tracing services to a healthcare call center?

    A HIPAA-compliant healthcare call center can keep the healthcare information of patients private. Therefore, it is always better to outsource contact tracing services to a healthcare call center.

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your COVID-19 contact tracing process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    How can I outsource my Covid-19 contact tracing project to Fusion BPO?

    Once you've decided to outsource your COVID-19 contact tracing to Fusion, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.

    Where Can I Outsource The Contact Tracing Services For My Healthcare Unit?

    Covid-19 Contact Tracing has become all the more important to reduce public healthcare risk, and you can approach Fusion BPO for contact tracing service. We have centers in around 20 locations across the world. Our centers are located in United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. So talk to the nearest center of Fusion BPO and discuss your requirements.