CONTACT TRACING SERVICES
CALL CENTER FOR COVID – 19
IN USA, CANADA, INDIA, FRANCE &
OTHER GLOBAL LOCATIONS

CONTACT TRACING SERVICES
CALL CENTER FOR COVID – 19
IN USA, CANADA, INDIA, FRANCE &
OTHER GLOBAL LOCATIONS

OUTSOURCE CORONAVIRUS
CONTACT TRACING SERVICE
TO STALL THE PANDEMIC
IN THE USA, CANADA, INDIA, FRANCE &
OTHER GLOBAL LOCATIONS

As the world suffers from the COVID-19 pandemic, the government and healthcare agencies are actively looking for ways to curb the extent of its spread. Effective COVID-19 contact tracing in the USA for the NALATAM region, or EMEA through our call center in France can help by quickly locating transmission sources and predicting potential surges. It can significantly boost the efforts in alleviating the public safety risk of the virus.

What is contact tracing?

Contact tracing for COVID-19 in the USA, or other containment zones globally, is the process of identifying all individuals who came in close contact with a person who test positive for the illness. As per CDC guidance, those who would be considered close contacts of a COVID positive case and need to self-isolate are - household members, intimate partners, people providing care to a case in a household without using recommended precautions, as well as other individuals who have had close contact. The definition of close contact is less than 6 feet of distance between an individual and another individual who could have the coronavirus for a minimum of 15 minutes over a 24-hour period.

How does contact tracing services work?

The Department of Health has selected partners to both develop and implement a solution for contact tracing that can be managed efficiently while protecting public health. They have also ensured patient privacy during contact tracing and have opted for COVID-19 contact tracing call center service providers to carry out the contact tracing services. A HIPAA-compliant call center offering contact tracing services like Fusion is the best fit for the job.

The process followed for Contact tracing services by a COVID-19 contact tracing call center in the USA, France, and other regions as the need arises, is as follows:

  • If an individual is tested positive for COVID-19, a contact tracing call center from their local health department will contact them by phone, email or text message.
  • The contact tracing agent will check in on the individual's health, discuss with whom they've been in close contact and ask them to stay at home or self-isolate.
  • The contact tracing call center then contacts the people with whom this individual had close contact to ask if those individuals have any symptoms and offer guidance about testing and quarantine.
  • The provider of contact tracing services will follow up on the initial contact over voice, text or email to know about your health and offer relevant guidance.
  • Unless permission is given, the name of the affected individual will not be given to those they identify as close contacts.

Upon deployment, a contact tracing call center, like Fusion, conducts surveys, contacts patients, warns potential contacts, and provides support to patients according to CDC guidelines. Our COVID-19 contact tracing services are also able to manage a patient's medical history securely. While coronavirus contact tracing services are offered mainly in English, some call centers can also offer contact tracing in French, Spanish and other languages.

The Security Measures followed in our HIPAA compliant Contact tracing call center:

  • Automated text messages from the local Health Department contact tracing call center come from numbers specific to the health department.
  • Contact tracing automated email assessments from the Health Department will come from a specific email ID.
  • Initial calls from the Health Department contact tracers will come from a specified number. However, the follow-up calls may come from another number.
  • If an individual receives a call, text, or email regarding contact tracing, the Health Department's COVID-19 Call Center partner will help them confirm its legitimacy.
  • Providers of contact tracing services will never ask for anyone's social security number, bank information, or credit card number.
  • Information gathered during the delivery of contact tracing services is not used for any other purpose.

As a reputed contact tracing call center in the USA, Europe, and Asia-Pacific regions, Fusion can offer contact tracing services in more than one language and help the health departments reach out to those individuals who do not communicate in English. Additionally, being a HIPAA compliant contact tracing call center, we can also maintain patients' privacy following the industry compliance.

SERVICE OFFERING

Contact tracing

Our agents provide guidance to both suspected and confirmed patients according to CDC-defined guidelines. We also reach out to their close contacts and offer them guidance about getting tested or self-isolation.

Monitoring Vaccination

Our agents are trained to monitor individuals for potential side effects after they have taken the COVID 19 vaccination. They reach out to the individuals with serious side effects with guidance.

Quarantine Support

Through our contact tracing services, we can help people under quarantine by educating them about the necessary steps they need to take to stay healthy.

Case Management

Our patient database operates under a state-of-the-art secure mechanism to protect the privacy and identity of each patient.

THE FUSION FACTOR

HIPAA
Compliant

40+
Language
Support

Optimum Data
Security

Scalable
Infrastructure

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    FAQ's

    FAQ's

    Who can avail contact tracing?

    State and federal authorities, local healthcare departments, and other medical institutes can avail of contact tracing services.

    Is it important to outsource coronavirus contact tracing services to a healthcare call center?

    A HIPAA-compliant healthcare call center can keep the healthcare information of patients private. Therefore, it is always better to outsource contact tracing services to a healthcare call center. Most local healthcare departments are opting for a HIPAA compliant contact tracing call center to outsource their coronavirus contact tracing services in the USA, France, India, Canada, etc.

    How will my project be handled if I outsource to Fusion BPO Services?

    As a leading BPO company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will constantly contact you. We will also hire the right team for your COVID-19 contact tracing process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    How can I outsource my Covid-19 contact tracing project to Fusion BPO?

    Once you've decided to outsource your coronavirus contact tracing services to Fusion, you can fill out the inquiry form by clicking the ''Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.

    Where Can I Outsource the Contact Tracing Services for My Healthcare Unit?

    Covid-19 Contact Tracing has become more important to reduce public healthcare risk, and you can approach Fusion BPO for contact tracing services. We have centers in around 27 locations across the world. Our centers are located in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo and Indonesia. So, contact the nearest center of Fusion BPO and discuss your requirements.