DRIVEN BY HUMANS
POWERED BY COMMITMENT

33

Years of
experience

10

Countries of
operation

5M+

Customers interactions
per month

Why Choose Fusion BPO Services for Outbound Call Center Services Outsourcing in USA, UK, Canada, India & Top Global Locations

With over 33 years of experience in the industry, we can help you expand you market presence, generate high-quality leads, and gross sales figures like never before. We believe in offering multi-dimensional services with expertise in both B2B and B2C sectors. We employ cutting-edge technology, dedicated manpower, and thorough market research to bring you the best possible results. We extend to serving both local as well as global audience in 27 locations worldwide with every service we provide. We strive to offer impeccable customer service, technological innovations, and growth-oriented business associations and our aim is to excel with your business growth.


Besides just that, we take pride in being one of the largest outbound call centers with a global presence spreading across 12 countries. This makes us the best multi-lingual BPO company with dealings in over 40 languages. Join us today and take your business to new heights with our customer support services. Enquire now!

Fusion Welcome

OUR CLIENTS

OUR SERVICES

Lead Generation

With over 15 years of experience in lead generation, Fusion call center service brings you fresh leads with a high rate of conversion. Our highly responsive data ensures high quality qualified leads and excellent ROI.

Collections and Recovery

Fusion offers collection and recovery services to the organization of every size across the United States. We are a PCI certified, nationally licensed, fully bonded and insured outbound call center with vast experience in collection and recovery.

Cross-Selling and Upselling

Fusion call center services offers effective cross-selling and up-selling services. These outbound call center solutions help in the expansion of the client’s market and facilitate growth while boosting the customer satisfaction rate.

Appointment Setting

These services help you in making appointments, reservations, and service schedules for transportation, dinners, seats, concerts, special events, seminars, etc., and thereby, simplifies your busy schedule.

Market Research

From gathering vital information on current market trends, the buying pattern of customers, to researching on your competitors and potential area of growth, fusion offers extensive research services which help you make an informed decision for your business.

INDUSTRIES WE SERVE

BFSI

Achieve your sales target by converting prospective leads into customers for your various banking and financial offerings or insurance. Our experienced agents are always at your service.

EdTech

Make use of the flourishing EdTech industry by generating quality leads, and enrollments, or set up a tech support team for your curriculum; Fusion is the most-trusted partner for your brand.

Healthcare

Automate your sales process by setting up an Healthcare outbound call center with Fusion. We can help you reach out to your target audience, market your medical equipment, set up relationship officers for your existing customers/patients and every other process under outbound contact center services.

Telecommunication

Being a part of a customer-centric sector, telecommunication businesses must ensure convenient solutions for their customers in order to thrive and flourish. We help telecom companies do that with our wide range of services, including billing assistance, lead generation and sales, contract management, and much more.

Retail

Get in touch with our retail BPO experts to handle your customer queries and maximize your business sales. We take care of your customers while you expand your retail store online.

Utilities & Energy

Make use of our global presence and multi-lingual approach for your energy and utility business. You can now generate leads for potential customers via sales calls and also manage relationships with your existing customers with our outbound voice process.

Ecommerce

Our ecommerce BPO agents are responsible for managing customer complaints, returns & refunds, cross-sales & up-sales, etc. We help brands generate leads and boost business ROI.

Technology

The EdTech industry is fairly new in comparison to others but is driving forward at a much more rapid pace than others. Our customized contact center solutions have been designed to assist and improve the operations of EdTech businesses and help them continue on their upward drive.

Travel & Hospitality

With centers in 27 locations in 12 countries across the world, we are the best bet in handling your customer bookings, query management, cold calling, and lead generations.

OUR GLOBAL LOCATIONS

Albania

Build your brand and achieve your sales target, irrespective of the industry you serve in, with call center services in Albania from Fusion. We can help you increase your revenue and brand awareness.

Morocco

Turn your prospect leads into customers, both B2C or B2B. We expertise in multiple industries, be it retail and ecommerce or technology. Get in touch with us to know about all our offerings.

United Kingdom

Worried about GDPR compliance in the UK? You can outsource contact center services in UK with us as we take care of the GDPR while dealing with customer data, cold calling, lead generation, etc.

India

Set up your customer support services for B2B or B2C with Fusion and experience business growth like never before. We employ trained and experienced agents to manage all your business needs.

Philippines

We offer business process outsourcing services in Philippines in 40 languages across the world. So, irrespective of which country you are based or your target location, we can handle your process the best.

United States

We are a HIPAA compliant outbound call center service BPO in and cater to multiple industries, including telecom, retail, tourism, finance. Consult our outbound call center outsourcing experts in our US based Outbound contact center to know more about our offerings.

Canada

Focus on generating leads and boosting your sales with our call center experts in Canada. We ensure you achieve your sales target YoY while complying with every data regulation.

El Salvador

Streamline all your communication with customers in El Salvador, processes in sales, marketing, survey, etc., with our expert services. Get in touch with us now!

Jamaica

We pride ourselves with presence in 12 countries and 27 locations across the world. So, irrespective of your target location, our call center in Jamaica can deal

Colombia

Customer-centric contact center services that are easily scalable to match your fluctuating needs. Depending on your customer service requirements, we will design customized solutions that will help you deliver accurate, convenient, and consistent services to your global customers.

Thailand

Get expert professional contact center solutions at incredibly inexpensive prices with our professional contact center in Thailand. Our consistency in customer service deliveries will help you get top-notch customer services without having to spend the high costs of outsourcing to the United States.

Indonesia

Our contact center in Indonesia is ideal for companies in Asia, the United States, Europe, etc., for nearshore and offshore customer support outsourcing. You can enjoy superior call center services at a fraction of the costs of outsourcing to an outbound call center outsourcing company in the United States.

FAQs

What is HIPAA compliance?

HIPAA compliance (Health Insurance Portability and Accountability Act of 1996) is a regulation that lay down the use and disclosure of PHI (Protected Health Insurance). The law is regulated by the HHS (Health and Human Service) and enforced by OCR (Office of Civil Rights).

What outbound call center processes and services can Fusion offer?

Our outbound call center services include lead generation and customer callbacks, selling and up-selling to new and existing customers respectively (including customer retention), market research and surveys, feedback and reviews, appointment setting and debt collection.

What makes Fusion the best in outbound call center services?

We implement some of the most highly advanced technology in our outbound call center service. We use seamless CRM tools to store customer data, advanced dialers for maximum call connect and faster dialing, real-time KPI monitoring, quality parameter compliance with call recording, etc.

What industries does Fusion cover?

We serve various industries, including BFSI (banking, financial sector and insurance), IT (including software products), FinTech, EdTech, retail & ecommerce, healthcare, telecom, travel & hospitality, and energy & utility.

Testimonials

Thanks to their work, our Financial Service company was able to attract return clients and acquire new ones. Fusion BPO Services were knowledgeable about the business throughout the engagement. They were efficient and had a smooth workflow.

Tim John

Designation - Business Lead, Financial Services Company

"They save us money and time ... and give a wide range of services to provide to customers."

Matt Curry

Designation - Operational Manager, Information Technology Company

"Their strengths are their people and their effort."

Karen Thomas

Designation - Marketing Head, Telecommunications Company

"Impressed with their professionalism, highly recommended."

Pat Mcculum

Designation - CEO and Founder, Information Technology Company