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Call Center Outsourcing Services in Ohio, United States

Fusion is one of the leading names among the call centers in Ohio, United States. A multichannel, omnichannel, multilingual IT/ITES company, Fusion offers custom call center services outsourcing services to businesses from various industry verticals. We are globally accessible yet locally reliable. And that makes us an outsourcing company with a difference.


Established in 2004, Fusion is a well-known company in the global contact center scene. With 20 centers in 10 countries across the globe and 14000+ employees, Fusion offers end-to-end multichannel and omnichannel call center services in over 40 languages catering to the myriad outsourcing needs of reputed brands as well as startups.


We are located in the following locations in Ohio:

Center - 1

102N Market St.

Minerva, Ohio

OH 44657

Center - 2

4875 Higbee Ave. NW
Canton, Ohio

OH 44718

Fusion Welcome

Outsourcing Service We Provide in Our Call Center in Ohio, United States.

Voice Process

As a call center services provider in Ohio, we offer various BPO voice process services to cater to various business process outsourcing needs of our clients. We offer a wide range of inbound call center services and outbound call center services, including everything from customer support to IT support outsourcing.

Non Voice Process

We are a reputed BPO company offering a variety of BPO Non-voice Process Services to cater to your multichannel outsourcing needs. We handle everything from BPO chat support to IT support outsourcing.

KPO Services

Fusion offers a comprehensive range of KPO Call Center Outsourcing Services, including -Account Outsourcing Services, Payroll Outsourcing Services, Payroll Processing Outsourcing, HR Outsourcing, management consultancy services and much more.

Live Chat Support Services

Fusion manages several BPO Chat Process for its clients. Our Live Chat helpline outsourcing ensures high-quality customer support, prompt issue resolution, and a high customer satisfaction rate.

Collection Services

We also offer Debt Collection Services to our clients. Our Call Center Outsourcing Services for Debt Collection includes – educational loan debt collection, medical debt collection and other debt collection services.

Quality Assurance

Fusion also offers Call Center Services for Quality Assurance. Our Quality Assurance Testing Outsourcing Services can help you deliver better customer satisfaction and customer experience.

Answering Services

As a BPO company, we offer 24-hour live phone answering services outsourcing provider. Our BPO services include - Medical Answering Services, Answering Services for Physicians and Doctors, Answering Services for Small Business, Answering Services for Big Firms, and much more.

Order Taking Services

Fusion is a reputed Order Taking Outsourcing Services Provider. We offer 24 Hour Order Taking Services as a leading call center for order taking services.

Industries We Serve Through Our Call Center Outsourcing Services in Ohio, United States

Financial Services

As a financial service outsourcing BPO with over 15 years of experience, Fusion offers Inbound / Outbound Call Center Services for BFSI Industry. Our call center services outsourcing for financial services allows us to cater to all the BPO financial services needs of BFSI companies.

Healthcare

As a Healthcare Outsourcing Services company, we offer a wide range of call center outsourcing Services for Healthcare Industry. Our BPO services for the healthcare industry include - Medical Answering Services, Live Chat Support Services for Healthcare, Answering Services for Physicians and Doctors etc.

Telecommunication

As a leading telecommunication call center services provider, we have a variety of Inbound / Outbound Call Center Services for Telecommunication Industry. Our BPO services include -Live Chat Support Services for Telecommunication, Answering Services Outsourcing for Telecommunication Industry, Technical Customer Support Services and much more.

E Commerce

As a leading provider of E-commerce Call Center Services, we offer a vast number of services to the E-commerce companies. These include - Customer Support Outsourcing Services, 24 Hour Live Answering Services, Technical Customer Support Services etc.

Consumer packaged Goods

We also offer a number of Business Process Outsourcing Services for Consumer Packaged Goods. Our BPO Services for Consumer Packaged Goods (CPG) industry include everything from Answering Services to Live Chat Support Services. Our multichannel CPG Outsourcing Services helps the CPG industry deliver a superior customer service.

Utility

Fusion offers Business Process Outsourcing (BPO) Services for Utility Industry and is a well-known Utility Call Center. Our services include - 24 Hour Live Answering Services, Live Chat Support Services, Technical Customer Support Services, and much more.

Education

We also offer a variety of Education Call Center Services. Our Support Services Outsourcing for School and Colleges include -24 Hour Live Answering Services, Live Chat Support Services, and much more.

Travel

Our Travel Call Center Services include a variety of BPO services including, 24 Hour Live Answering Services, customer service, booking and cancellation, and much more.

Locations We serve from Our Ohio Call Centers

Columbus

We are located close to Columbus, the capital of Ohio. Therefore, our call center has the location advantage that allows us to source high-quality agents from Ohio. Thus, we can cater to the BPO services needs of businesses in Ohio.

Canton, Cleveland

Fusion also offers call center services to businesses has a call center in Canton, Cleveland - a city in the county seat of Stark County, Ohio, United States.

Mineral Ridge

We also serve the businesses in Mineral Ridge, Ohio. We offer various BPO services from our call centers in Ohio to cater to the various outsourcing needs of modern business.

North Canton

Fusion has a call center in the North Canton area of Ohio. From this center, we cater to the myriad outsourcing needs of businesses in Ohio.

Massillon

We also provide our call center services in Massillon, Ohio. We deliver a wide variety of call center services to this location.

Akron

We also cater to businesses in Akron – the fifth-largest city in Ohio. We offer various BPO services, including both inbound and outbound call center services from call centers in Ohio.

Cincinnati

We also have a delivery center in Cincinnati, Ohio. We cater to a number of businesses in Cincinnati, offering BPO services catering to the multichannel outsourcing needs of these businesses.

Green

Fusion has a delivery location in Green, a city in Summit County of Ohio. Located between Akron and Canton, the city is a big financial hub and home to some major businesses in Ohio.

Parma

We also offer custom call center services to businesses in Parma, Ohio - the seventh-largest city in Ohio. We cater to multiple Ohio businesses in this location.

FAQs

What is customer support?

Customer support refers to a wide range of customer services that assist customers in making cost-effective and right use of any product. Customer support encompasses assistance in planning, installation, training, maintenance, troubleshooting, upgrading, and disposal of a product. Customer support can be provided to the customers through a leading call center outsourcing partner like Fusion.

What is the Work Process of Fusion BPO

Fusion offers a wide variety of multichannel, omnichannel and multilingual call center services. We have 20 centers in 10 countries from where we provide support in over 40 languages. Our key call center services include – inbound and outbound call center services, voice-process and non-voice process, answering services, Live chat support, order taking services and much more.

What sets fusion BPO apart from other BPO companies?

We are a multichannel, omnichannel and multilingual IT/ITES solutions provider- empathy, efficiency, diversity, chasing growth, integrity, and commitment. With this, we come out as a more human, agile, and diverse company that is globally accessible yet locally reliable. And it is our responsibility to live up to the expectations.

Would business process outsourcing work for me if my business is large or small?

At Fusion, we offer BPO services for both large corporations and small businesses. We provide highly personalized business process outsourcing solutions for businesses of all sizes, be it a multinational corporation or a small startup. Our custom call center solution is tailored to suit your unique outsourcing needs to a tee.

How much does it cost to outsource customer service?

The cost of outsourcing depends on your unique outsourcing requirements. However, our rates are very cost-effective and reasonable.

Get a Quote Today

Need a multilingual contact center solution for your business? Fusion can help. Just fill out the form below, and we will get in touch with you with a free quote within the next 24 hours.

Testimonials

Thanks to their work, our Financial Service company was able to attract return clients and acquire new ones. Fusion BPO Services were knowledgeable about the business throughout the engagement. They were efficient and had a smooth workflow.

Tim John

Designation - Business Lead, Financial Services Company

"They save us money and time ... and give a wide range of services to provide to customers."

Matt Curry

Designation - Operational Manager, Information Technology Company

"Their strengths are their people and their effort."

Karen Thomas

Designation - Marketing Head, Telecommunications Company

"Impressed with their professionalism, highly recommended."

Pat Mcculum

Designation - CEO and Founder, Information Technology Company