Welcome To Fusion BPO Services

The name Fusion pops up when you search for reputed call centers in California. It is by far the best service provider in this area. It offers multichannel and omnichannel customer engagement facilities. It is a multilingual IT/ITES organization that provides customized services to meet clients’ requirements. Though situated in the EMEA location, we have specialized resources to manage the requirements of the French-speaking business sectors in Europe.


Fusion was established in 2004. It has been delivering commendable contact center services in all parts of the world. We currently operate in 9 countries, and have 18 centers. Our family of 6000+ employees is constantly on the rise. Through modern omnichannel and multichannel communication platforms, we provide calling center service in 40+ languages. From market giants to start-ups, we have appropriate infrastructure to satisfy their outsourcing requirements.

Fusion Welcome

BPO Services we provide in California

Voice Process

Fusion is a leading provider of BPO voice process services in the US. Our call center services include both inbound call center services and outbound call center services. Our wide range of Business Process Outsourcing or BPO services include everything from customer support to IT support outsourcing.

Non Voice Process

We also offer a number of BPO Non-voice Process services, including email, chat, social media, and much more. Our range of nonvoice processes includes everything from BPO chat process to IT support outsourcing.

KPO Services

Fusion also provides a number of KPO services to its clients from different industries. These include -Account Outsourcing Services, Payroll Outsourcing Services, Payroll Processing Services, HR Outsourcing Services, and Management Consultancy Services.

Live Chat Support Services

We provide live chat support services to our clients from different industry verticals. Our chat support services include BPO chat process and Live Chat helpline outsourcing.

Collection Services

Fusion is a known provider of debt collection services in California, USA. Some of our call center outsourcing services for debt collection include Education Loan Debt Collection and Medical Debt Collection.

Quality Assurance

We are a renowned provider of Call Center Services for Quality Assurance, providing Quality Assurance Testing Outsourcing Services to our esteemed clients. We ensure that each interaction with your customers contributes to the overall customer satisfaction rate and increases the customer experience.

Answering Services

Fusion is a 24-hour live phone answering services outsourcing provider. As a leading BPO company, we offer high-quality BPO services for big firms as well as small businesses. We expertise in Medical Answering Services, Answering Services for Physicians and doctors, Answering Services for Small Business, as well as answering services for Big Firms. Our BPO services

Order Taking Services

Fusion is a leading Order Taking outsourcing Services Provider offering 24-hour Order Taking Services to its clients from different industry verticals. As a reputed global Call Center for Order Taking Services, we offer services in multiple languages.

Industries we serve through our BPO Services in California

Healthcare

We are a well-known Healthcare Outsourcing Services company, catering to the outsourcing needs of our healthcare clients. As a healthcare BPO company, we offer Call Center Outsourcing Services for Healthcare Industry. The services include - Medical Answering Services, Live Chat Support Services for Healthcare, Answering Services for Physicians and Doctors, and much more.

Financial

Fusion offers Call Center Outsourcing Services for Financial Industry. As a financial service outsourcing company, we offer a number of BPO financial services outsourcing, including Inbound / Outbound Call Center Services for the BFSI Industry.

Telecommunication

At Fusion, we offer a host of Telecommunication Call Center Services. Our BPO services for the telecom industry include -Inbound / Outbound Call Center Services for Telecommunication Industry, Live Chat Support Services for Telecommunication, Answering Services Outsourcing for Telecommunication Industry, and Technical Customer Support Services.

Consumer packaged Goods

We also offer BPO Services for Consumer Packaged Goods ( CPG ) industry. Our Business Process Outsourcing Services for Consumer-Packaged Goods include everything from Answering Services to Live Chat Support Services. Our CPG outsourcing services are designed to meet the various call center needs of a CPG company.

Utility

At Fusion, we offer Business Process Outsourcing (BPO) Services for Utility Industry. As a utility call center, we offer 24 Hour Live Answering Services, Live Chat Support Services, Technical Customer Support Services, and much more.

Education

We also offer education call center services for different education institutions. We offer support services outsourcing for school and colleges, such as - 24 Hour Live Answering Services and Live Chat Support Services.

E Commerce

Fusion offers a variety of Ecommerce Call Center Services such as - Customer Support Outsourcing Services, 24-hour Live Answering Services, Technical Customer Support Services, and Live Chat Support Services.

Travel

Our travel call center services are designed to meet the various outsourcing needs of the modern travel industry. Our BPO services for the travel industry include everything from customer support services to 24-hour live answering services.

Location We Offer Our Services in California, United States

San Francisco

San Francisco is one of the most popular commercial and financial center of Northern California. Fusion can cater to the financial services, education, utility, transport, and tourism sector of the city.

San Jose

San Jose is known as the cultural, financial, and political center of Silicon Valley as well as the largest city in Northern California. Fusion can cater to the multiple outsourcing needs of businesses in San Jose.

San Diego

San Diego is a city in California on the coast of the Pacific Ocean. The main businesses of the city include tourism, trade, and financial services. We can cater to the needs of these industries with our custom outsourcing services.

Oakland

Oakland is a major port city in California with a rich economy. Our call center services can cater to the outsourcing needs of companies from different industry verticals in Oakland.

Los Angeles

Los Angeles is the largest city in California and the second-most populous city in the United States. The main industries in LA are international trade, entertainment, finance, telecommunications, law, healthcare, and transportation. We can support each industry with our custom call center services.

Riverside

Riverside is a city in California that consists of light-industry and manufacturers of aircraft components, automotive parts, gas cylinders, electronic equipment, food products, and medical devices. Fusion has the widest range of call center services to meet the needs of these companies.

Irvine

Irvine is a city in Orange County in California. A popular financial center in Orange County with tourism and other industries flourishing. We can provide adequate outsourcing support to businesses in Irvine.

Stockton

At Fusion we have the capability to support the outsourcing needs of the businesses in Stockton. Our custom call center solutions can meet their outsourcing needs to a tee.

San Bernardino

We also offer call center outsourcing support to businesses in San Bernardino. We offer everything from customer support service to multichannel live answering services.

FAQs

What is customer experience?

Customer experience is your customers' overall perception of their experience with your business or brand. It is a result of each interaction your customer has with your brand. Being a contact center service provider, Fusion can help you improve your CX.

How does Fusion BPO work?

At Fusion, we offer multichannel, omnichannel, and multilingual call center services. With 18 centers in 9 countries and 6000+ employees, we cater to the outsourcing needs of different industry verticals in over 40 languages. Some of our call center services include –voice-process and non-voice process, answering services, customer service, Live chat support, order taking services, and much more.

What sets fusion BPO apart from other BPO companies?

Fusion is a multichannel, omnichannel, and multilingual IT/ITES solutions provider with core values such as - empathy, efficiency, diversity, chasing growth, integrity, and commitment. These values make us more human, agile, diverse, globally accessible, yet locally reliable. And that helps us stand out amid the outsourcing companies in California, US.

Has your BPO catered to the outsourcing needs of a big corporation/small business?

At Fusion, we offer highly personalized business process outsourcing solutions for businesses of all sizes, be it a multinational corporation or a small business. We have worked with several industry stalwarts and also some small companies that have just started their journey. Our custom call center solution is tailored to suit the unique outsourcing needs of each of our clients.

How much does it cost to outsource live answering service?

The rates of all our call center services are very cost-effective and reasonable. However, the cost of outsourcing any call center service, such as live answering service, depends on your unique outsourcing needs. To know more, contact us today or request a quote.

Testimonials

Thanks to their work, our Financial Service company was able to attract return clients and acquire new ones. Fusion BPO Services were knowledgeable about the business throughout the engagement. They were efficient and had a smooth workflow.

Tim John

Designation - Business Lead, Financial Services Company

"They save us money and time ... and give a wide range of services to provide to customers."

Matt Curry

Designation - Operational Manager, Information Technology Company

"Their strengths are their people and their effort."

Karen Thomas

Designation - Marketing Head, Telecommunications Company

"Impressed with their professionalism, highly recommended."

Pat Mcculum

Designation - CEO and Founder, Information Technology Company