Customer service is the support a business offers to its customers — both before and after purchasing and using the products or services. Customer service helps the customers have an easy and enjoyable experience with the brand. Offering excellent customer service is vital for retaining customers and growing a business. Today, customer service is not limited to traditional telephone support and can be provided through multiple channels like email, web, text message, and social media. As a multichannel and omnichannel call center, Fusion can provide customer service to businesses of any size.