Welcome To FUSION – A Leading Name In The Global BPO Industry

If you wish to ensure superior customer experiences and maximize retention, it is imperative that you deliver competent and convenient customer support. Your core staff may lack the professional skills to deliver the required quality of services. Hence, outsourcing customer services to a professional contact center company may be the best thing you ever do for your customers. With superior customer services, you will be able to improve the experiences your customers have during their association with your company.

Fusion has slowly carved a reputation of being an industry leader in the global BPO sector, delivering premium contact center solutions across industry verticals. With over 33 years of experience, we have curated customizable services to cater to the unique business requirements of companies from all industries. This has enabled us to deliver top multilingual and omnichannel customer support to clients, making us an automatic choice for businesses looking to outsource customer support functions.

Fusion is the company with the “POWER OF HUMAN CONNECT”. We believe that customer experiences are the most important aspect that determines the relationship between a brand and its customers. Customer experiences are what determine the choice of customers on whether they continue to stay loyal to a company or move on to a competitor. Hence, we ensure empathetic human engagement in every customer interaction to ensure superior customer service deliveries for positive CX.

In addition, we strive to retain a local touch in our customer support deliveries despite our massive global network of contact centers in 27 locations across 12 countries worldwide. Our agents are trained to adapt to the cultural aspects of your customers and their native mannerisms. We work hard to bond with your customers and have empathetic interactions with them through concentrated humanized efforts. This helps you deliver superior customer experiences to your customers from all around the world, maintaining consistency in customer service deliveries across your customer base.

We ensure incredible consistency in our contact center solutions regardless of the locations of your business and customers. For example, your customers in the United States will receive similar customer support to those in the United Kingdom, Asia, or other countries. The only differentiating factor among them would be the tonality of the interactions, which would be customized according to the cultural needs of your customers based on their locations. Our ability to deliver premium multilingual and omnichannel customer support has transformed us into a global force. It makes us an automatic choice for companies looking to outsource inbound and outbound call center services.

Some of the languages in which we offer customer service outsourcing include (but are not limited to):

ENGLISH | SPANISH | FRENCH | PORTUGUESE | BRAZILIAN | HINDI | JAPANESE | MANDARIN | GERMAN | ITALIAN | GREEK | ARABIC | CANTONESE | SWEDISH | NORWEGIAN | DUTCH | VIETNAMESE | BAHASA | FILIPINO | TAMIL | TELUGU | PUNJABI | MALAYALAM

Our contact center solutions and customer interactions are available in several other global and regional languages.

There are several factors that determine the cost of outsourcing customer services to a professional contact center like Fusion. These factors include the location of the contact center, cost of labor, the business requirements of the clients, the contact center solutions being availed, etc. Each of these factors has a massive impact on the price as well as the quality of customer services. However, professional contact center solutions can be very cost-effective and beneficial to your business if you opt for top-quality professional services. And that is precisely what you get with Fusion.

Fusion can offer several benefits to your customer support, including:

• Prompt & efficient customer-centric solutions for swift resolution of customer issues
• Professional customer support, query handling, and complaints management by trained and expert agents
• Access to industry-specific technology, infrastructure, and solutions for impeccable accuracy & consistency in customer solutions
• 24X7 customer support available to ensure round-the-clock assistance and minimum call abandonment
• Multilingual customer support in 40+ languages
• Omnichannel communications across phones, texts, live web chats, social media, emails, IMs, etc.
• Reduction in staffing & operating expenses for customer support teams
• Increased time, money, and other resources to focus on your revenue-generating activities
• Improved operational efficiency, combined with top-quality customer support, for comprehensive customer experiences
• Constant & consistent monitoring and updates to ensure customer support quality assurances
• Workload reduction for core team members
• Improved brand identity & recognition
• Amplified customer loyalty & retention
• Increase in new customer acquisition

These benefits can significantly improve your customer acquisition and retention through superior CX deliveries. At the same time, we relieve you of customer support and engagement responsibilities so that you can focus better on your core business functionalities and improve outcomes. This will help you maximize business operations and generate maximum revenues, significantly improving your business’s bottom line.