The United States of America
We have a total of six locations across five different states in the country. With offices in Ohio, Florida, Utah, Georgia, and North Carolina, we have been able to develop a vast network in the United States. This has allowed us to offer premium customer services to companies from every major industry and every corner of the country.
Our massive presence in the United States has also helped us build a strong presence in Canada. This has allowed us to deliver top-notch professional contact center services to several top companies in the country, helping them maximize their business operations to deliver superior customer services and experiences. This has enabled us to accumulate several top companies in the country as our clients.
Our presence in El Salvador makes us a premier nearshore contact center company for our clients in the United States, enabling us to deliver competent and convenient contact center solutions across the board. At the same time, it has also enabled us to offer inexpensive and cost-effective services to our clients without blowing a massive hole in their pockets.
Another nearshore contact center for our clients in the North American continent, our offices in the Caribbean country, have allowed us to offer a diverse talent pool and multilingual customer services. At the same time, the comparatively lower economy of the country has helped us offer cheaper contact center solutions to our clients without compromising on quality.
A massive presence in the South American continent has helped us offer multilingual customer services to our many clients located in several countries in the surrounding region. We are also able to deliver top-notch contact center solutions to customers in their native languages across multiple communication channels, including phones, emails, texts, live web chats, etc., delivering a comprehensive experience.
The United Kingdom
With a prime location close to the city of London, we are able to deliver premium customer services from our offices in the United Kingdom. Our presence in the United Kingdom has also enabled us to cater to the industry-specific needs of our clients in Europe, delivering multilingual customer support to our esteemed clientele from all over the continent.
A prominent presence in the Balkan region, our contact center in Albania allows us to deliver top professional call center services to a massive clientele in the area. We have access to the massive talent pool in the region, which allows us to deliver premium contact center solutions in multiple languages and across several communication channels in the area.
We have a total of three different offices in Morocco, which has not only helped us expand our presence in the Middle East but also enabled us to amplify our service offerings to businesses and companies in the area. As a result, we have been able to deliver consistent and competent customer support to our many clients in the African continent and other Arabic countries in the Middle East.
We have a massive presence in India, with offices in ten different cities around the country. As we continue to grow in the country and around the globe, we wish to expand our network to include more locations in India and the world over. This also helps us access a larger talent pool, in turn, helping us improve service offerings to clients.
As one of the largest and fastest-growing BPO hubs in the global BPO sector, the Philippines is a prime location for contact center outsourcing. As a result, our presence in the country has helped us gain access to several top companies from multiple industries and business verticals. This has also helped us offer competitive and cost-effective services with consistency.
One of the latest additions to the Fusion family, our office in Thailand has helped us strengthen our presence in Asia. At the same time, it has only served to improve our service offering and customer service deliveries, enabling clients to have access to industry-leading contact center solutions without compromising on the desired customer support quality.
As a part of a growing industry, our call center in Indonesia has allowed us to expand our horizons and approach previously untouched areas. We have been able to access untapped markets and offer our professional contact center services to a host of clients in the surrounding region. As we continue to build our clientele in the area, we also strive to expand our repertoire to offer superior services at competitive prices.