CALL CENTRE
SERVICES OUTSOURCING

CALL CENTRE
SERVICES OUTSOURCING

A MULTILINGUAL
OMNICHANNEL CALL CENTRE SERVICES PROVIDER

In this age of competition, customer experience has become one of the significant business differentiators contributing to business success. That is why you need experts handling customer interaction on behalf of your company. Outsourcing your non-core customer interactions to a reputed call centre services provider can be the solution to it.

With 30+ years of experience as a 24/7 call centre services provider and a deep knowledge of consumer behaviour, we help you deliver an exceptional customer experience (CX) at every touchpoint of a customer’s journey. Our contact centre services help you boost the CSAT score, customer experience, and consumer loyalty using the power of human connect, the latest technology and state-of-the-art infrastructure.

As a call centre outsourcing company, our call centre services range from customer engagement services like customer service, email support, social media support, live chat support, data marketing services and much more. As a multilingual omnichannel contact centre company, we can support over 40 languages and a wide range of communication channels, which makes us capable of catering to your global call centre outsourcing needs.

OUR SERVICES

Inbound / Outbound

We offer both inbound call centre services and outbound call centre services in multiple languages from our 22 centres in 10 countries.

Live Chat Support

We handle the BPO chat process for our clients from different industry verticals. As a live chat support company, we can provide chat support in over 40 languages.

Helpdesk

We support all your helpdesk outsourcing needs via phone, email and chat.
Our helpdesk outsourcing team consist experienced and knowledgeable agents who can ensure a high first contact resolution rate.

B2B Lead Generation

We offer GDPR-compliant B2B lead generation services including telemarketing social media marketing, paid lead generation and email marketing. Our call centre services also include co-reg lead generation to fill your sales pipeline with conversion ready leads.

Data Validation

As a well-known data validation company, we offer a wide range of data validation services including data appending and data cleansing to keep your data up-to-date, complete and compliant.

Contact Tracing

As a contact tracing company, we offer contact tracing services to state and federal healthcare authorities to help them curb the spread of the pandemic.

Quality Assurance

We are a leading quality assurance call centre that ensures that each customer interaction goes through a stringent quality check to ensure that your interactions adhere to the highest standards and deliver a quality CX.

KPO

We also offer KPO services outsourcing to many of our clients. Our KPO services include – payroll outsourcing, account outsourcing, HR outsourcing and management consultancy.

INDUSTRIES WE SERVE

Banking, Financial & Insurance

As a well-known contact centre for the BFSI industry, we offer a wide range of financial call centre services that cater to various outsourcing needs of BFSI companies across the globe.

Information Technology

As providers of contact centre services for technology, we attend each customer interaction and deliver a custom CX. Our team of certified engineers ensures prompt resolution of all IT-related queries.

Healthcare

We offer healthcare call centre services outsourcing to our healthcare clients. Our HIPAA-compliant allows its clients to manage and resolve complex product inquiries while empathetically attending to the specific needs of their patients.

Edtech

Besides catering to the education call centre outsourcing needs of various education institutes we also handle the Edutech call centre outsourcing for new age EdTech businesses.

Retail & Ecommerce

We are providing contact centre services for retail industry for over 30 years. Apart from that we have gained reputation as a state-of-the-art Ecommerce call centre.

Telecom

We offer a variety of call centre services for the telecom industry. Our telecommunication call centre provides customer support, sales support, billing, inquiry handling, complaint handling and much more for our telecom clients.

Utility & Energy

Our call centre services for utility industry range from customer support to billing, sales support, and complaint handling. Our energy contact centre services include lead generation, third-party verification, customer acquisition, retention and customer win back.

Home Improvement

Our home improvement call centre services include sales support, lead generation and customer service.

Travel & Hospitality

Our call centre services for the travel industry help our travel and hospitality clients deliver an excellent customer experience, boost their revenue and improve their brand value.

THE FUSION FACTOR

18 Locations in
9 Countries

40+ Language
Support

6500+
Skilled
Agents

GET IN TOUCH

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    Our Location

    United States

    We offer US based call centre services outsourcing from our six locations in the US. Our call centre USA service offerings range from customer engagement services to data marketing, quality assurance, contact tracing and KPO services.

    United Kingdom

    As a reputed contact centre company in United Kingdom, we offer a variety of UK call center services such as customer support, GDPR-compliant lead generation, data marketing services, and much more.

    India

    A well-known name in call Centre outsourcing in India, we offer many contact centre services. As a leading Indian call centre services provider with a presence in all four quarters, we are also gaining a firm footing in the APAC region.

    Canada

    We are a call centre company in Montreal,Canada. We cater to various outsourcing needs of our clients from our Canadian call centre.

    Philippines

    A leading name among call centres in Philippines, Fusion has two centers in Cebu and Manila. Our Philippines contact centre services include various generic and industry specific call centre services.

    El Salvador

    Our El Salvador call centre is situated in San Salvador. In addition, we offer a wide range of contact centre services in El Salvador in English and Spanish.

    Albania

    We offer a wide variety of customer-focused multilingual contact centre services in Albania. Our call centre in Albania provides support in as many as seven languages.

    Morocco

    We have three call centres in Morocco located in Casablanca. In addition, we offer contact centre services ranging from customer service to contact tracing, catering to the outsourcing needs of our EMEA clients.

    Colombia

    We offer a wide range of call centre services in Colombia, including customer service, live chat support, email support, social media support and much more.

    Jamaica

    We have a multilingual call centre in Jamaica from which we cater to the outsourcing needs of our global clientele. In addition, our contact centre in Jamaica offers a wide range of generic and industry specific outsourcing services.

    FAQ's

    FAQ's

    Can Fusion provide customer support for insurance up-selling?

    Yes, we deal with the BFSI industry, which includes insurance as well. You may contact us to outsource call centre process for up-selling and cross-selling, customer support and claim settlement.

    Does Fusion have a global presence for inbound and outbound call centre services?

    We have our existence in 10 countries and 22 locations globally. If you outsource call centre services with us, we can help you reach out to your customers in their native language as we support over 40 language.

    Can a business set up both inbound and outbound call centre services with Fusion?

    We serve multiple industries with both outbound and inbound call centre services. Starting from lead generation, marketing to surveys for outbound and from customer support to claim settlement, we offer every service you need to boost your business ROI.