CALL CENTRE IN AUSTRALIA - INBOUND / OUTBOUND CONTACT CENTRE SERVICES

CALL CENTRE IN AUSTRALIA - INBOUND / OUTBOUND CONTACT CENTRE SERVICES

Australia is one of the largest countries in the world, known for its agriculture, energy, tourism, education and financial services industry. Apart from these industries, the country is also a prominent exporter of natural resources like wool, minerals and wine. The country is also a growing force in the science and technology scene. These industries can boost their revenue and earn customer loyalty through superior customer experience delivery by leveraging contact centre services in Australia and APAC region.

What Makes Us a Leading Provider of Call Centre Services in Australia?

Being a prominent name in the BPO industry in the APAC region with centres in India, the Philippines, Thailand and Indonesia, Fusion can be an excellent option for Australian companies looking to outsource their contact centre services in Australia. A global call centre with 27 locations in 14 countries, we can provide our Australian clients with omnichannel customer experience management and digital transformation solutions, which keeps us ahead of any Australian call centre. Our multilingual, omnichannel and right shoring capabilities help our Australian clients better cater to the indigenous market and enable them to penetrate new markets. With the expertise to provide support in 40+ languages, we can also rightly support your future market expansion plans.

Our services in the APAC region include multilingual and omnichannel customer engagement, customer support, and data marketing. At the same time, we can also deliver digital transformation solutions and a host of other valuable services to our clients across industry verticals. So, we offer the perfect blend of technology and human connection to Australian businesses that is cost-effective and result-oriented.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Inbound Customer Service

Inbound Customer Service

Like any other inbound call centre in Australia, we can help you deliver prompt and accurate solutions to incoming queries, grievances, complaints, escalations, etc. We can also handle product inquiries to maximize conversions.

Outbound Customer Service

Outbound Customer Service

In addition, we can also help you with customer outreach programs such as awareness campaigns, surveys, etc., through an outbound call centre in Australia.

Multichannel Communications

Multichannel Communications

An Australian call centre can support your voice and email customer service requirements. As a global BPO with state-of-the-art technology, we offer a consistent multichannel and omnichannel customer engagement and experience delivery.

Multilingual Communications

Multilingual Communications

Our ability to deliver consistent customer service in multiple languages makes us the ideal choice for CXM providers for companies in Australia and other APAC countries. It gives your customers the liberty to communicate with customer service representatives in the language of their choice.

Debt Collection

Debt Collection

We can ensure faster collection and higher recovery rates at par with any other debt collection call centre in Australia. BFSI, automotive, healthcare and other organizations looking for debt collection call centre outsourcing in Australia can benefit from partnering with us.

Lead Generation

Lead Generation

We help you grow your clientele with high-quality conversion-ready leads that add value to your business. Our lead generation experts ensure that you have access to leads with the maximum potential for successful conversions.

Appointment Management

Appointment Management

We specialize in B2B and B2C appointment setting, rescheduling and cancellations, travel reservations, and much more. Having earned a reputation as an experienced player in call centre outsourcing in Australia and the entire APAC region, we can manage your appointments while ensuring a better CX delivery.

Insurance Verification

Insurance Verification

Our contact centre services in Australia include verification of your customers' insurance information to ensure faster invoice processing. Call centres in Australia help you avoid the inconvenience of unsettled claims and unpaid bills.

INDUSTRIES WE SERVE

Retail

Retail

We deliver multiple call centre services in Australia for the retail industry, such as product inquiry handling, sales, marketing & customer acquisition, after-sale support, and much more. In addition, we can help you improve customer engagement and retention by delivering superior CX in every customer communication.

Healthcare

Healthcare

Fusion is among the most prominent names offering call centre services in Australia. We are one of the best Australian contact centres for the healthcare industry that offers medical phone answering services, appointment scheduling & management, insurance verification, claims settlements, and many others.

Financial

Financial

The Banking & Financial Services sector in Australia and other APAC countries can benefit from outsourcing their customer support to call centre in Australia. We offer various financial call centre services, from customer support to collection.

Telecommunication

Telecommunication

Our call centre services in Australia for the telecommunication industry help you satisfy your customers and deliver superior experiences at every touchpoint.

Energy & Utility

Energy & Utility

The Energy & Utility sector is one of the largest sectors in Australia that needs to focus on its customers. A utility call centre in Australia can help you handle the massive volume of customer communications while ensuring maximum efficiency and improved CX delivery.

Education

Education

Customer communications are the key to success in the education industry these days. We help you improve inquiry handling, information dissemination, and resolving student issues via multiple communication channels our Australian contact centre supports.

E-Commerce

E-Commerce

Our wide range of contact centre solutions for the eCommerce industry can ensure maximum customer satisfaction while delivering prompt answers and timely and accurate solutions to customers at every touchpoint as a part of call centre outsourcing in Poland.

Travel, Tourism, & Transportation

Travel, Tourism, & Transportation

We offer booking, rescheduling, & cancellation, accommodations, hotel arrangements, and other related services to the Australian travel & hospitality industry as a leading provider of call centre outsourcing in Australia.

WHY SHOULD YOU OUTSOURCE CUSTOMER SUPPORT TO AUSTRALIA?

Geographical Position

Australia is located in the southern APAC region, which enables it to better cater to the entire APAC region. In addition, this allows companies to opt for cost-efficient call centre outsourcing in Australia.

Premium Outsourcing Services

Australian companies can ensure a superior customer experience in every interaction by hiring an Australian call centre. Australia’s high-quality contact centre services can strengthen your brand presence in any market. `

Massive Talent Pool

Ranking in 3rd position for its education system in the world, Australia has a massive educated English-speaking talent pool. Some of the best professional’s work in the call centre in Australia.

A Technology Hub

Australia is an emerging force in science and technology. As a result, Australian call centres can use the latest technology to ensure better customer support and customer experience delivery from call centres in Australia.

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