SUPERIOR MULTICHANNEL & OMNICHANNEL CALL CENTER OUTSOURCING IN POLAND

SUPERIOR MULTICHANNEL & OMNICHANNEL CALL CENTER OUTSOURCING IN POLAND

Poland is one of the major countries in Central Europe, known for agriculture, mining, and manufacturing. However, several new industries have emerged in Poland in recent times and are proliferating. Call center outsourcing in Poland is one such industry. The average year-on-year growth of this sector in Poland is estimated at around 20%, and according to the Polish Investment and Trade Agency, over 40% of all outsourcing centers in CEE are located in Poland.

Besides outsourcing, the fastest growing industries in Poland are automotive, business services, infrastructure, information and communication technology, and defense and aerospace. These industries and other prominent industries can heavily benefit by leveraging customer support outsourcing in Poland and other European countries.  

What Makes Us A Leading Provider of Polish Call Center Services?

Being a prominent name in the BPO industry in the EMEA region with three centers in the UK, Albania, and Morocco, Fusion can be a great option for European companies looking to outsource their business operations to a call center in Poland. A global call center with 25 locations in 12 countries, we can provide our European clients with omnichannel call center services in all major European languages, including English, Spanish, French, Polish, etc. Fusion’s wide range of Polish call center services helps us deliver a superior customer experience to your valuable customer base in Poland and the rest of Europe. With the expertise to provide support in 40+ languages, we can also rightly support your future market expansion plans. 

Our services in the region include multilingual and omnichannel customer engagement, customer support, and data marketing. At the same time, we can also deliver digital transformation solutions and a host of other valuable services to our clients across industry verticals. We have the perfect combination of technology and human connection to offer businesses in Poland cost-effective and result-oriented nearshore outsourcing solutions. 

LANGUAGES SUPPORTED

SERVICES WE OFFER

Inbound Customer Service

Inbound Customer Service

Like any other call center in Poland, we can help you deliver prompt solutions to incoming queries, grievances, complaints, escalations, etc. We will also help you answer product inquiries and maximize conversions to increase your sales.

Outbound Customer Service

Outbound Customer Service

0In addition, we can also help you with customer outreach programs such as awareness campaigns, surveys, etc.

Multichannel Communications

Multichannel Communications

A BPO company in Poland can help you support your voice and email customer service requirements. Being a global BPO with state-of-the-art technology, we can offer multichannel and omnichannel customer communication and maintain consistency, which results in a superior CX delivery.

Multilingual Communications

Multilingual Communications

Our ability to deliver consistent customer service in multiple languages allows us to be the ideal choice for nearshore customer service providers for several companies in Poland and other parts of Europe. It allows your customers the liberty to communicate with customer service representatives in a language they are comfortable with.

Debt Collection

Debt Collection

The financial sector is one of our core strengths, and debt collection is among our strongest areas of expertise. Our contact center agents are equipped with experience and expertise to ensure maximum debt recovery without damaging customer relationships.

Lead Generation

Lead Generation

We help you grow your clientele with high-quality conversion-ready leads that can add value to your business. We use our lead generation expertise to ensure that you have access to leads with the maximum potential for successful conversions.

Appointment Management

Appointment Management

We are experts in B2B and B2C appointment setting, rescheduling and cancellations, travel reservations, and much more. Having earned a reputation as an experienced player in call center outsourcing in Poland and other European countries, we can help you manage appointments for your customers.

Insurance Verification

Insurance Verification

Our contact center representatives can verify customers’ insurance information and get your invoices processed in no time. BPO company in Poland will ensure that you do not have to deal with the inconvenience of unsettled claims and unpaid bills.

INDUSTRIES WE SERVE

Retail

Retail

We deliver multiple call center services for the retail industry, including product inquiry handling, sales, after-sale support, marketing & customer acquisition, and much more. In addition, we can help you improve the quality of customer interactions and retention by delivering superior CX in every customer communication.

Healthcare

Healthcare

Fusion is among the most prominent names offering Polish call center services. We provide top-quality contact center services for the healthcare industry, including medical phone answering services, appointment scheduling & management, insurance verification, claims settlements, and many others.

Financial

Financial

The Banking & Financial Services sector in Poland can benefit from outsourcing their customer support to call center in Poland. We offer a wide range of financial call center services, from customer support to collection. 

Telecommunication

Telecommunication

Polish call center services for the telecommunication industry will significantly help you satisfy customers and deliver superior experiences at every touchpoint. 

Energy & Utility

Energy & Utility

The Energy & Utility sector is one of the largest sectors that focuses on customers. As a result, a utility call center in Poland can help you address massive volumes of customer communications while ensuring maximum efficiency and CX delivery.

Education

Education

Customer communications are the key to success in the education industry. We help you in inquiry handling, information dissemination, and resolving student issues via multiple communication channels our BPO company in Poland supports. 

E-Commerce

E-Commerce

Our wide range of contact center solutions for the eCommerce industry can ensure maximum customer satisfaction while delivering prompt answers and timely and accurate solutions to customers at every touchpoint as a part of customer support outsourcing in Poland.

Travel, Tourism, & Transportation

Travel, Tourism, & Transportation

We offer booking, rescheduling, & cancellation, accommodations, hotel arrangements, and other services to the travel & hospitality industry as a leading provider of call center outsourcing in Poland. 

WHY SHOULD YOU OUTSOURCE CUSTOMER SUPPORT TO POLAND?

Geographical Position

Poland is located in Central Europe and is ideal for nearshore outsourcing. It also opens up opportunities to cater to the entire EMEA region. This allows companies to opt for call center outsourcing in Poland without paying exorbitant outsourcing costs.

Premium Outsourcing Services

The strategic location of Poland has made it a hotspot for companies looking for nearshore and offshore contact center outsourcing. Being one of the fastest-growing industries in Poland, call center outsourcing in Poland can ensure superior customer experiences in every interaction.

Massive Talent Pool

Poland has a massive talent pool with some of the best professionals working in call center in Poland. These talents have contributed to the rising popularity of customer support outsourcing in Poland.

Multilingual Call Centre Outsourcing

Delivering the best-in-class customer experiences to the diverse customer base in the EMEA region requires a call center to offer multichannel and multilingual customer support. With the latest technology and a massive multilingual talent pool, customer support outsourcing in Poland can deliver a superior customer experience at each interaction.

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