Business Process Outsourcing in India is the fastest-growing segment of the country's ITES (Information Technology Enabled Services) industry. Factors such as economy, business risk mitigation, cost efficiency, talent pool, and superior competency have contributed to the growth of call center outsourcing in India. Business process outsourcing in India begun around the mid-90s. Today the industry has grown exponentially, making India one of the top outsourcing destinations in the world.
With call centers India growing in popularity, India is becoming the world's favored market for BPO companies. As a well-known BPO in India, Fusion caters to its clients' diverse outsourcing needs from different industry verticals. We have call center in India in five locations, from where we offer state-of-the-art BPO services to India and abroad. As a multichannel, multilingual American call center, We provide call center support via many channels, including voice, email, and chat.
We offer a wide array of call center services from our call center in India. These include – customer service, answering service, telesales, appointment setting, collection services, and much more. Together with our multichannel and multilingual approach, these call center services help us deliver the best-in-class call center services to our clients.
As a well-known call center in India, we support multiple languages spoken in the country. Besides offering support in English, we also provide call center support to our Indian clients in a wide range of Indian Languages. These include- Hindi, Bengali, Taamil, Telegu, and other indian languages. Having a multilingual capability has helped us to become a leading of call center outsourcing to India, better cater to Indian clients.
Fusion has carved its niche as a multilingual call center in India. We offer call center outsourcing to India in all the main languages spoken in the country. That allows us to reach different non-English-speaking Indian markets and deliver better customer experience.
There are a number of reasons why companies from across the globe prefer outsourcing to India. Some of the key reasons are as follows:
Geographic position – The country's unique geographic position is one of the biggest reasons for outsourcing to India. Strategically positioned in southeast Asia, India can cater to all global companies.
A big market - As many international companies are looking to penetrate the Indian market, they need call centers India to help them with market research, survey, and sales. Therefore, most of these companies want to opt for outsourcing to India.
A vast talent pool - India has one of the largest highly educated English-speaking talent pools in the world. With thousands of graduates passing out from Indian colleges and universities every year, the country can offer a call center in India access to a large and steady pool of resources at a reasonable cost.
Cost-efficiency – Call center India can hire a large number of talents at a fraction of the cost it would take to have an in-house call center. That is the main reason behind the immense popularity of call center outsourcing to India.
Scalability – With a large talent pool at hand, a call center in India can quickly scale up a call center process, ensuring better support for their client's business goals.
Government support – India has a stable pro-IT/ITES government whose policies on the economy, taxation, GDP growth, power, telecom, industrial parks, and special economic zones have helped improve the infrastructure and communications systems to support outsourcing to India. The Indian government offers a number of tax-related and other benefits to call center India.
Center – 1
We have our oldest call center in India in Salt Lake, Kolkata. It is also one of our dual headquarters. We started our journey with this center. Several multinational companies opt for our Kolkata location while outsourcing to India. We offer a wide variety of call center services from this location.
Y9, EP Block, Sector V,
Salt Lake City, Bidhan Nagar,
Kolkata - 700091
Center - 2
We also have another call center in India in Howrah, West Bengal. Many companies opt for outsourcing to India from this center. We offer call center services like – customer service, chat support, answering services, and a lot more from this center.
Webel IT Park,
Module 206, 2nd Floor, Ankurhati,
Beside Gems & Jewellery Park,
Howrah - 711409
Center – 3
Another of our call center in India is situated in Bengaluru, Karnataka. A number of our clients prefer outsourcing to India from this center. From this center, we offer call center services like – customer service, chat support, lead generation, answering services etc.
No. 2, HB Complex,
100 Feet, Outer Ring Rd,
Dollar Scheme Colony, Stage 2, BTM Layout 1,
Bengaluru - 560068,
Center - 4
Our Noida center is another of our call centers India offering outsourcing to India. This center offers a wide range of outsourcing services like customer service, answering service, live chat answering service etc., catering to the outsourcing needs of our clients.
D-41, Noida Road,
Sector - 59, Block - D,
Noida – 201301
Center – 5
We offer call center outsourcing to India from our Chennai center as well. We offer services like – chat support, email support, customer service, and answering services in English and a number of Indian languages from this call center in India.
Vijaya Building, Unit .2nd &3rd floor ,
5th cross street, Jawaharlal Nehru Rd.,
Kalaimagal Nagar, Ekkatuthangal,
Chennai – 600032
405 E 12450 South, Suite M
Draper, UT 84020,
Y9, EP Block, Sector V,
Salt Lake City, Bidhan Nagar
Kolkata - 700091