24/7 Call Center & BPO Services Provider in Jakarta, Indonesia

24/7 Call Center & BPO Services Provider in Jakarta, Indonesia

Grow Your Business with Call Center in Indonesia

As a leading call center outsourcing service provider in the APAC region, we offer state-of-the-art call center services to various industry verticals from our call center in Indonesia. We offer a wide range of result-oriented call center services from our call center in Jakarta, Indonesia. These services include customer engagement, digital solutions, data marketing, and more.

Our call center outsourcing services in Indonesia is equipped with a highly-skilled team, innovative technology, top-notch infrastructure, and stringent data security framework to cater to all your multichannel and omnichannel outsourcing needs. With 34 years of experience in the outsourcing industry, we are known for our impeccable CX delivery that leverages a blend of technology and human touch. That sets our call center in Indonesia apart from all other BPO service providers.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Voice Process

Fusion is a leading name in the global BPO industry, delivering top-notch voice-based call center services in Indonesia and the surrounding region. If you are looking for competent contact center solutions for your customer support, you needn’t look any further than Fusion’s industry-leading BPO services.

Non-Voice Process

Non-Voice Process

Fusion’s best-in-class contact center infrastructure enables you to offer multichannel support to your customers using a communication medium of their choice. We offer non-voice-based customer support via email, phone text, live web chat, social media platforms, and instant messengers, among many others.

Live Chat Support

Live Chat Support

At Fusion, we specialize in offering 24/7 live chat support through web-enabled chat forums, instant messengers, live web chats, etc. This enables your business to be constantly available to your customers at all hours, delivering prompt and immediate responses to customer queries whenever needed.

Order Taking Service

Order Taking Service

Our call center solutions in Indonesia will help you receive increased volumes of fresh orders and boost your revenue generation through increased sales numbers. We are available 24/7, ensuring that you do not have to miss out on sales opportunities, taking your orders and processing them for fulfilment.

Answering Services

Answering Services

Fusion’s 24/7 availability will empower your business to be available to your customers even beyond your operating hours and answer customer enquiries at all hours. This will also help you avoid missing out on prospect inquiries and potential sales opportunities that can add valuable revenue.

Collection Services

Collection Services

Our professional debt collection services will help you ensure maximum recoveries and minimize your losses on unpaid loans. At Fusion, our call center services in Indonesia are extremely professional and courteous, which enables us to maximize collections without hampering customer-brand relationships.

Lead Generation

Lead Generation

We utilize the latest marketing innovations in combination with the predictive analysis of current market trends to determine the best strategies for improving the demand generation of your products/services. At Fusion, we help you access high-quality leads with the maximum potential for successful conversions.

Automation Solutions

Automation Solutions

At Fusion, we understand the importance of modern technology and the value it brings to the modern customer support industry. Hence, we have incorporated AI-powered virtual assistants and extensive knowledge bases to automate customer interactions. This also helps ensure speedy resolutions.

Quality Assurance

Quality Assurance

At Fusion, we ensure 100 per cent monitoring of all customer communications for complete quality analysis and assurance checks. This enables us to monitor agents’ performances and regulate the quality of services being delivered to customers. It also helps us make improvements wherever necessary.

INDUSTRIES WE SERVE

Financial Services

Financial Services

As a company providing multichannel and multilingual inbound and outbound contact center services in Indonesia, we provide banking, financial, and insurance businesses with robust and cost-effective support via voice and non-voice channels.

Telecommunication

Telecommunication

We help telecom companies unlock their true potential with robust customer communications. Our telecom outsourcing call center services in Indonesia offer a range of BPO services, including customer support, finance and accounting outsourcing, billing assistance, etc.

Healthcare

Healthcare

Our healthcare contact centers in Indonesia allow clients to resolve complex inquiries while empathetically catering to the specific needs of customers. With customer-centric outbound and inbound call center services, we assure superior CX deliveries in every interaction.

Ecommerce

Ecommerce

We help eCommerce companies meet customers’ needs with highly personalized eCommerce customer assistance and earn their loyalty. With a flexible and highly scalable global workforce, including our contact centers in Indonesia, we deliver flexible service requirements.

Retail

Retail

With our vast global resources around the globe, we provide retail businesses in Indonesia with high-quality contact center solutions in Indonesia that can help them resolve customer grievances and ensure superior customer experience management across the board.

High-Tech Businesses

High-Tech Businesses

As a leading name in the BPO industry in Indonesia, we offer EduTech businesses, FinTech companies, and other High-Tech brands several call center services to help them significantly reduce their non-core responsibilities and associated operational expenses.

Utility / Energy

Utility / Energy

With Fusion as your customer support outsourcing partner, your business will have access to state-of-the-art infrastructure and the latest innovative technology, and stringent quality control mechanisms. This will help you deliver best-in-class customer experiences.

Travel & Hospitality

Travel & Hospitality

Fusion’s call center services in Indonesia are popular for delivering personalized and scalable customer support and robust BPO solutions for travel, transportation, and hospitality businesses, helping them build strong customer relationships and improve their operational efficiencies.

WHY OUTSOURCETO INDONESIA

IDEAL FOR OUTSOURCING

A call center in Indonesia can help you better cater to the multichannel and omnichannel customer service needs of your customers in the APAC region and a global customer base.

COST-EFFECTIVE BPO SOLUTION

Outsourcing to an Indonesian call center can be a cost-effective option for a business looking forward to saving money while looking for outsourcing.

CATERING TO A DIVERSE CULTURE

Indonesia has a culturally diverse population, with 300+ ethnicities living on 6000+ inhabited islands. Catering to such a diverse market segment requires in-depth knowledge of the area’s social values. Therefore, a call center in Indonesia can quickly provide local businesses with the necessary support.

SCALABILITY AND FLEXIBILITY

Outsourcing to an Indonesian call center allows businesses the flexibility to provide round-the-clock or after-hours support and scale up or down based on their changing business needs.

OUR CALL CENTERS IN INDONESIA

Fusion offers superior CX delivery via multiple communication channels and in various languages from its Indonesian call center. Our experience, expertise, technology, and infrastructure allow us to be one of the most sought-after call centers in Indonesia.

Marquee Executive Offices,
28/F Menara Karya, Jl. H.R. Rasuna Said Block X-5 Kav. 1-2,
Jakarta 12950,
Indonesia

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