24X7 Customer Experience Solution Outsourcing To A Kosovo Call Center

24X7 Customer Experience Solution Outsourcing To A Kosovo Call Center

Enhance CX Delivery with Call Center Services in Kosovo

A prominent name in the global contact center industry, Fusion has a presence in 14 countries. As a fast-growing call center in the EMEA market, we are recognized among the best outsourcing companies in Kosovo in the EMEA market. We specialize in customer engagement, data marketing, digital solutions, and a wide array of customer-focused contact center solutions designed to ensure better CX.

Our multilingual and omnichannel capabilities enable us to offer scalable, personalized, and industry-specific outsourcing solutions to clients from different industry verticals, including retail, healthcare, telecom, and the BFSI sector. In addition, our English and German call center in Kosovo helps these clients penetrate the EMEA market with various European language support. Besides our multilingual nature, our global presence, 34 years of industry experience, and scalable, personalized, AI-powered CXM solutions help our clients boost their CSAT and retention rates while improving their revenue.

LANGUAGES SUPPORTED

SERVICES WE OFFER

Voice Process

Non-Voice Process

Live Chat Support

Order Taking Service

Answering Services

Collection Services

Lead Generation

Automation Solutions

Quality Assurance

INDUSTRIES WE SERVE

Financial Services

Telecommunication

Healthcare

Ecommerce

Consumer Packaged Goods

Education

Utility / Energy

Travel & Hospitality

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    WHY OPT FOR OUTSOURCING TO A KOSOVO CALL CENTRE

    LOCATED IN THE CENTRAL PART OF EMEA

    Located in Prishtina, Kosovo, in the Balkan Peninsula, our call center Kosovo can leverage its cultural and geographical advantage to better cater to our clients in the EMEA region.

    COST-EFFECTIVE KOSOVO CALL CENTER SOLUTION

    A call center in Kosovo offers major cost advantages to any business looking for significant savings while outsourcing to a Kosovo call centre.

    MULTILINGUAL OFFERING

    Besides English, our Kosovo call center can provide support in Spanish and German, allowing you to better cater to the customers in the EMEA market.

    YOUNG TALENT POOL

    One can leverage Kosovo’s vast young and educated talent pool while outsourcing in Kosovo. These talents can be used for customer service and call center telemarketing in Kosovo.

    EASE OF DOING BUSINESS

    Ranked 57 out of 190 countries in World Bank’s Doing Business report, Kosovo is an ideal outsourcing destination for most businesses looking to penetrate the EMEA market. Outsourcing to a Kosovo Call Centre can help you efficiently enter the EMEA market.

    OUR CALL CENTER IN KOSOVO

    Fusion delivers superior CXM solutions through all voice and non-voice platforms and in multiple languages from its Kosovo call center. Our experience, expertise, technology, and infrastructure can help us deliver consistent, AI-powered, highly personalized customer service to boost your CSAT, customer retention, and revenue and give you a competitive advantage.

    Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, Kosovo

    CALL CENTERS
    AT KOSOVO