The Philippines call centers have become the number one choice whenever outsourcing is contemplated by the US based business houses. It is a fact that no business decision is taken until and unless it is guided by the profit motive.
The business strategy to outsource itself is very profitable, then what is so special about offshore outsourcing. Here again it is the cost factor that comes to the fore front. Appointing a customer call center company from the third world is even more cost effective than it is hiring a US call center company. Wondering what makes the call center companies in this part of the world so much more economic? Well it is mostly due to the low cost of labor. What a Filipino charges for an entire month is not even the weekly charge of an United State call center agent.
Besides, the Philippines government has realized the importance of the development of the call centers in Philippines for the economic resurgence of the nation. To ensure that the call center industry keep on playing a vital role in the economic revival the government offers several fiscal and non-fiscal incentives to allure the foreign investors.
Let alone the cost factor, the time zone to which Philippines falls have made this location conducive to serve a global clientele base on behalf of the US business enterprises. All that is needed is a sensible scheduling of the agents into different operational shifts.
The close cultural affinity of the Filipinos with the American culture has also played its part. The agents can relate to the customers pretty easily. Developing a bond of trust between the business and the buyer is perhaps the most crucial part of offering impeccable customer care service.
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