Customer service plays an integral part in growing and sustaining your business. Everyone is familiar with the old saying – “The Customer is Always Right.” Your customers are the lifeblood of your business, and every customer should be handled accordingly. Hence, you have to make sure that your customer service is always at par. Poor customer service is damaging to your business. Customer service outsourcing is a solution that many companies leverage to increase their revenue.
Apart from customer service, financial management and accounting is also crucial for a company. Hence, account outsourcing (accounting, auditing, bookkeeping) has also become a common management practice in business operation.
There are ways in which customer service outsourcing will ultimately increase your revenue.
Be there for your customers 24/7
Nothing expresses your love for customers more than being present for them. Whether it is on the New Year’s Eve or in the middle of the night, if you are there when your customers need you, they will love you more. However, if you are a small or mid-sized business, chances are you don’t have enough resources and workforce to provide 24/7 customer care support services. Instead of pushing your limits and hampering your core operation, outsource your answering services, and live chat support services. The virtual agents can remain available when you can’t. Irrespective of industry and time zones, customer service outsourcing can help deliver constant customer support.
Cut overhead expenses by increasing profit margins
Outsourcing charges are pretty affordable. In fact, domain-specific services like financial services outsourcing in Canada are available that can be customized to fit any budget. Some of the financial benefits you can expect by account outsourcing (accounting, auditing, bookkeeping) are:
- Get seasoned services from experienced accounting team.
- More affordable than hiring a team of full-time accounting experts
- Consistent cash flow management
- Pointing out unnecessary expenses that reduce profit margins
- Help you save penalties due to compliance meeting
- Help you make the right business decision with proper financial reporting accuracy
Based on your budget and requirements, BPO financial services can be adjusted. You can either take accounting as a stand-alone service or include it under a package of services.
Offer multiple ways for customers to connect to you
Providing customers with multiple channels to reach you is another means of perking up customer service efforts. If you want multi-channel support, you can choose call center outsourcing services in United States and United Kingdom. They leverage omnichannel solutions to let customers connect to the business over phone, chat, email and text.
The more customers connect to your business, the better it is for the sales revenue.
Pluck out revenue leakage
Revenue leakage is a pest for all businesses. An error-prone accounts payable processing can be one of the main reasons for revenue downfall. When invoices are processed by inexperienced in-house staff and default disbursement system, there are chances of error. Also, accessing the authenticity can be difficult because there are multiple invoices involved in a single order.
But when a company outsources accounts payable to a BPO company, it ensures that all payments are accurate and there are less to no chances of error in disbursements. The outsourcing providers leverage special tools and licensed software that help plug out revenue leakage and boost your profitability.
Ask for Feedback and work on it
Seeking customer feedback is an essential step in fixing whatever is not working in your business. Asking your customers about a purchase, or what they have to say about your business can help you reshape your business around it. It can help you develop a more favorable perspective of your brand. By showing your customers that their opinion is valuable, you win half the battle.
Asking your customers what they think about your business and how they think you’re handling things is the best way to fix whatever’s not working. Considering that 78% of people have a more favorable view of brands that ask for customer feedback, showing your customers that you care about what they think is more important than it may seem, even if you may not always like the answer. A customer service outsourcing provider helps you gather feedback and analyze them. They ask for feedback by:
- Sending out consumer survey, every time a support ticket is closed successfully
- As customers to leave a reply over social media pages
- Asking customers at the end of phone support about how happy they were with the company
- Asking why a customer unsubscribed or cancelled a service via email
These are some ways to gather honest opinion about your company and customer’s experience of a brand. If you know the reason for their leaving, you can make changes accordingly, which might decrease the number of cancellations and abandoned cart, hence boosting revenue. Customer service outsourcing help figure out new pathways toward profitability.
If a business wants to improve and maintain profit margins, better management of finances is vital alongside customer acquisition and retention. Measurable profit improvements can be made by accounting and customer service outsourcing to a successful outsourcing partner like Fusion. To know more about how Fusion can help you boost revenue, give us a call now!