Live chat support is becoming an integral part of every business with an online presence. This communication channel has quickly gained momentum, especially among the millennials and the younger generations. With live chat, the way companies offered customer service has changed forever.
According to experts, live chat support can help you in retaining your customers and attracting more potential customers. It is known to provide improved customer satisfaction and customer experience. For this reason, live chat support is gaining popularity among different industries including – retail, non-profit, and education.
The education industry has gone through some striking changes in the last decade in terms of the way they do business. Today almost all the universities and colleges have a substantial online presence. It is helping educational institutions to reach out to the students easily.
With students and prospects searching for courses online and opting for online enrolment to colleges and universities, the need for a constant online support channel has become evident.
Thanks to the online presence, students from different corners of the world can access a university of college website at their own convenient time. A 24×7 live chat support allows the educational institutes to resolve their queries and even offer assistance in case of an issue.
However, most educational institutions still have limited hour operations. Therefore, they can’t provide prompt support via live chat during after-hours. For this reason, many educational institutes are outsourcing their live chat support process to call centers that specialize in the educational industry. These chat support teams can provide your students with information regarding courses, benefits, enrollment procedures, placement, and much more. Apart from making an educational website user-friendly, live chat support outsourcing provides several advantages.
Here is a list of advantages educational institutions are getting by outsourcing their live chat process:
As per research by Babson Survey Research Group, the number of students taking courses online in the US itself grew to 5.8 million. Also, it is noticed that offering live chat support service for students on a 24×7 basis results in the students and prospects preferring your website.
In this era of globalization, when online learning courses are on the rise, live chat support allows getting answers to their queries efficiently from any part of the world. Therefore, the support you provide must be round the clock, which only a chat support call center can provide.
Live chat support helps you in engaging your students with an interactive experience. With the right outsourcing partner, your live chat support can become a powerful engagement tool that keeps the prospects and students alike. An experienced live chat agent can make your students see the viability of the courses they want to take simply by discussing various issues and options with them.
It Is A Cost-Effective Deal
Live chat support is a profitable deal that provides more precise and meaningful interaction than phone support. Since a chat agent can handle more than one communication at a time, it becomes far more cost-effective than phone support.
Connect The Right Student To The Right Expert
In live chat support, it is easy to keep your students engaged by offering them access to specialists. For example – a student calls general chat support executive asking for information regarding a particular course, and you allow them to interact with an expert by redirecting the chat to an expert on that subject. This way, the student becomes even more engaged.
Boost The Customer Experience
With a suitable outsourcing partner, your live chat support process can allow your student to find the right answer at the right time. Having a vast experience in serving the educational industry, chat support agents can help you to serve him better without distracting his mind. Also, your chat support agents can enable file sharing options to share important files with your students and thereby further enrich their experience.
Outsourcing your live chat support to an experienced education call center like Fusion can give your educational institution the benefit of cost, customer service, and convenience. It can even make your students choose you over your competitors.
So, are you ready to give your educational institute an edge over your competition that makes your prospects choose you? Fusion can help. Contact us today!