Fusion BPO Wins The Most Impactful System Award by Global Workforce Management Forum

The Most Impactful System Award by Global Workforce Management Forum

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Fusion BPO Services is pleased to announce that its proprietary workforce management software has won the prestigious “The Most Impactful System Award” by Global Workforce Management Forum (GWFM) for demonstrating maturity in adoption and design that results in creating value for the business. The award was presented at the GWFM International WFM Summit 2020 on June 27, 2020.

About GWFM

It is a non-profit professional organization and Professional Global Charted Body comprising of a team of Senior WFM & HR professionals. It is the first WFM Forum in the world. One of the fastest-growing professional forums, GWFM, is committed to the development of the workforce through education, training, research, and experience sharing. GWFM has 20,000 members representing multinationals, public and private organizations, including Top Universities. Since 2014, GWFM has been stupendously enriched by the learning from top industry leaders.

About GWFM International WFM Awards and Recognition

Each year, Global WFM Chartered body felicitates Awards and Recognition for Best WFM Practices & Best Tools. The top global WFM thought leaders and CIOs are part of the evaluation  committee for the award. GWFM recognizes the best works in the Best Practice in WFM Category and Best System/Tool in WFM Category.

This year, Fusion has won the GWFM award in the Best System/Tool in WFM Category that recognizes tools and systems that recognizes the best and the most efficient workforce management tools as per adoption and design that creates value for the business.

Fusion has won the GWFM award in the Best System/Tool in WFM Category

FEMS: Fusion’s Proprietary Workforce Management tool

Our proprietary workforce management software, known as FEMS or Fusion Employee Management System, is the one-stop solution for managing HRMS, employee management, and headcount reconciliation, quality control, productivity enhancements, reporting & analytics.

FEMS offers 38 active modules and a host of adaptable features to meet the needs of both our managers and employees. Some Key advantages of our proprietary WFM System are:

  • 70% reduction of time-consuming in processing personal information and allied processes.
  • Empowering managers with the ability to view, modify team member details, customize, and generate reports.
  • Offering real-time performance feedback to the agents
  • User activity, attrition rates, employees by department, and other essential reports are included.

Our employee management system is used across all 16 centres in the USA, Canada, Jamaica, El Salvador, The UK, Albania, India, and the Philippines to manage our 6000+ employee base.

During the pandemic, when we were forced to transition 90% of our workforce into a home-based setup, the workforce management system proved invaluable in keeping track of agent attendance, shift-adherence, and tracking employees’ mental state to avoid burnout. The tool also has features like employee engagement, employee survey, knowledge base, and is also used to deliver important corporate communications.

Established in 2014, Fusion has become a well-known brand in the global BPO industry, with 16 centers in 8 countries. We serve numerous clients across different industry verticals, including travel & hospitality, telecommunication, healthcare, retail and e-commerce, BFSI, utility, with dedication and hardworking to meet the changing needs of their businesses. Our agile and flexible workforce management strategy allows us to deliver excellence to all our clients. Our proprietary workforce management tool is specially designed to support our workforce management strategies and accelerate our success.

To know more about our service and our workforce management systems, contact us today