Fusion has added another feather to its hat with the acquisition of Finaccess BPO, a Morocco-based call center services solution provider and its French subsidiaries on November 9, 2020. It is Fusion’s first acquisition in Europe and Africa.
About Finaccess BPO
Finaccess BPO is a reputed multilingual multichannel BPO that caters mainly to the French, Spanish and Italian speaking markets. Headquartered in Casablanca, Morocco, the company offers telesales, customer service, helpdesk solutions, and back-office services. It has has three operation sites in Casablanca, Morocco, along with its subsidiaries in France. The BPO has a multi-country presence with over 600 employees.
The acquisition will largely benefit the existing clients of Finaccess BPO as it will allow them to tap into Fusion’s global presence, resources, and talent pool. It will add value to their processes and provide them with better output both in terms of customer experience and bottom line.
From the Director’s corner
Pankaj Dhanuka, CEO of Fusion BPO Services, said, “The acquisition comes as a win-win situation for both companies and their customers. It will help us get a stronghold on the EMEA market and serve our clients across the globe better. the acquisition is the right step towards achieving our future goals.”
How will this acquisition benefit Fusion?
The acquisition of Finaccess BPO and its subsidiaries will be highly beneficial to Fusion. Some of the key advantages of this acquisition are:
Better presence in the EMEA market
With the acquisition, Fusion will earn prominence in the EMEA BPO scene. Fusion will enjoy an enormous growth opportunity in this region with the ability to provide better support in multiple European languages. It will be in a better position to cater to various businesses in this region
Increase in global footprint
As Finaccess BPO has presence in Morocco and France, the acquisition will allow Fusion to mark its presence in EMEA region, increasing its global footprint.
Thus the acquisition will open the doors for new opportunities for Fusion and help it shape its future endeavours that propel future growth.