The non-profit sector often does better when they have more hands on the deck, in terms of volunteers, donors, and even campaigners that run the donation drive. However, most non-profits, especially small and medium-sized organizations often do not have the workforce to manage the calls required during a full-fledged donation campaign. Even a large organization prefers to avoid such a call demand.
These organizations can, therefore, benefit from outsourcing their donation inquiries, customer (donor) service, hotlines, and payment processing to a call center adept in handling all the requirements of a non-profit organization.
Here are the benefits a non-profit organization can reap by hiring an experienced call center that specializes in the non-profit sector:
1. Ability To Communicate With More Donors And Prospects
Qualified non-profit call centers have the workforce, technology, and expertise required to meet the needs of any non-profit. By using such a call center, non-profits will be able to expand their reach and communicate with more donors and prospects. With 24X7 hotline service, call centers can provide your donors and prospective donors with all the assistance they need at any point in time.
2. Support for Busy Seasons
Like for-profit organizations, non-profit organizations also have slow seasons as well as busy ones. For this reason, it can be difficult to suitably staff the team required to answer phones in each season.
In case you have a fluctuating number of calls, you will have to take additional stress on workforce management. You will have to hire temporary employees as and when required to ensure all your incoming calls get answered. Alternatively, you can hire a call center that has the scalability to support your increased call volume at the right time.
3. Reduce Overhead Cost Of Hiring
The hiring process is almost always time-consuming and costly. You can avoid the expense and stress of attracting new applicants, interviewing them, training them, supervising their work, and payroll by hiring an experienced non-profit call center.
Apart from that, a call center also saves your organization’s money by streamlining service and ensures that you do not spend any unnecessary money on hiring.
4. Secure Payment Processing
Donors don’t like to wait or call back to process a payment. The best of non-profit call centers can easily handle the entire transaction, from the initial inquiry handling to taking payment information and send the same your way.
A leading call center in the non-profit sector, Fusion has PCI-DSS certification and can process payment securely without your donors needing to wait or call back for payment processing.
5. Meeting All Your Donor Interaction Need
An excellent non-profit call center can meet the various needs of your non-profit organization, including, general information lines, complaint handling, and survey numbers. Call centers can efficiently handle all the requests the organization may need without you having to intervene now and then.
6. Superior Donor Experience
Non-profit call centers attend to your donors’ needs 24 hours a day and seven days a week. As a result, call centers can provide a level of service and professionalism that most non-profit organizations can’t match on their own. As per the research by the Association of Fundraising Professionals and the Center on Nonprofits and Philanthropy at the Urban Institute, the average donor retention rate in the U.S. after the first gift is about 45 percent. These call centers leave no stones unturned to deliver an exceptional donor experience, which is very important for turning one-time donors into a regular donor making.
These are some of the benefits you can add to your non-profit organization by hiring an experienced call center like Fusion, which has vast experience in the non-profit sector. Do you think we can take your donation campaign to the next level while improving donor experience? Contact us today!