We have been in the business for nine years and we have stitched a beautiful relationship in our workspace down the hierarchy from starting from manager to sales agent.
Fusion BPO has turned many agents into a great team leads, and we believe that becoming a great leader needs time and development in skills. If you choose the wrong person, then it will have a domino effect and can make your entire team anxious and overwhelmed.
When we look for great team leads in our workspace, we make sure that the Fusionite possesses few qualities in particular, such as:
- Eagerness to take initiative
- Sense of responsibility
- Needs to be caring and bold
- Should possess strong training skills
Initiative is the quality that helps a leader to analyze the situation and take proper action against it to reach a solution. Taking initiative is a crucial characteristic that a quality team leader must possess.
Fusionite with such a quality generally does not wait for a second opinion, when it comes to the right execution of the sudden problems that can arise at any time in their department. They are people who can give prompt answers to the tricky questions as their mind is ready to accept any solutions. These people are able to help their team members and solve their problem individually to strengthen the company one strand at a time.
Every business has different crunch time. Thus, it is important to have team leaders who can add some spring to the actions.
Before we make an individual the new team leader for any process, it is important to pinpoint what is their level of responsibility. The team leaders are in charge of the company, and it is important other team members can rely.
Well, at Fusion we follow one of the easiest ways to spot the responsible team leader is to assess them based on – what they say they will do and will they take all the responsibility if the team fails.
For example, if someone says that they can crack the project by investing large time, the entire team will feel the heat if they fail to arrive on time. They will also feel the vibe to finish off the things sooner rather than later.
Caring & Daring
Team leaders are those who do not let their personal benefit get in the way of the good management of the team. It is important to care other team members while staying bold and extrovert. Team lead is in charge of some part of the company and must set an example for what people expects of them out of their duties.
There are leaders who keep a strict eye on the statistical aspects and can easily give up on employees who keep on struggling rather than taking the time to train them eventually.
At Fusion, bold and caring team leads goes out of their way and make sure that all other team member comes under his or her wings.
Robust Training Skills
Technology has been taking giant leaps and bounds, and a strong team leader makes use of these resources when it comes to train their team members.
In the past, there were few resources and the training restricted to classroom lecture or on the spot training with a seasoned employee.
Today we have innovative ways to train people. Team leaders with knowledge and enthusiasm come up with updated sales enablement tools. These programs help in quickly recognizing the opportunities and save time in closing the sales.
We live in a highly competitive market and thus it important to assess the skills of the management team. We need to identify an employee who can take initiatives, is responsible, caring and robust and possess strong training skills becomes a great asset for the company.
At Fusion, we have many such valuable assets and preserve them to uplift our team orientation at every stage of the campaign.