Insurance BPO
And Call Center
Outsourcing Services

Insurance BPO
And Call Center
Outsourcing Services


Insurance companies are increasingly moving towards a digital-first approach. This shift can drive new values if it can successfully address customer expectations and keep the operational cost in control. Partnering with an insurance BPO can help a business achieve this.

We have over 30+ years of experience in delivering high-quality, cost-effective, path-defining customer experience as an insurance BPO. Our insurance outsourcing services are designed to help boost business efficiency, enhance profitability and promote customer satisfaction while ensuring compliance with insurance regulations.

Our insurance verification call center helps with excellent customer support services for a higher satisfaction. Optimal solutions including claim management and patient outreach by our insurance verification outsourcing services ensures a smooth and seamless functioning . Fusion is a reliable name in the outsourcing sector, and our impeccable workforce offering 24x7 support is the reason behind it.

We offer minimum down time in processing the claims and we provide affordable packages for our insurance verification outsourcing services. We help the companies in the insurance sector leverage the maximum benefits and profits through our outstanding lead services. Our insurance verification call center offers the best customer support to help you gain credibility among the customers.

Our insurance call center outsourcing services portfolio includes a wide range of call center services for first-party insurance, life insurance, general insurance, automobile insurance, health insurance, and homeowners' insurance, among others.


Customer Service

Our Insurance BPO agents are well experienced in resolving all general-level insurance-related queries on the first contact. Currently, we support more than 40 languages in our support delivery.

Claim Support

From claim processing to finalization, we can deliver higher accuracy and faster turnaround time across all levels of claim processing.

Cross-selling & Up-selling

We employ various selling techniques in our communication strategy – it helps us acquire high-quality leads and boosts the ROI of the business.



Ensured Business




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    What kind of insurance services can be outsourced?

    You can outsource a range of insurance call center outsourcing services like policy management, investment research, asset management, and insurance brokerage support, data management, bad debt recovery, insurance claim processing, answering service, customer care, commission management, acquisition, and accounting for insurance companies.

    What are the risks of insurance call center outsourcing?

    The risks in insurance call center outsourcing can be compliance breaches, data security risk, reputation management risk, customer dissatisfaction, technology malfunction, error in credit reporting, wrong market assessment risk, and operational risk due to lack of insurance knowledge.

    What are the benefits of insurance call center outsourcing?

    Some of the benefits of call center outsourcing to an insurance BPO are improved customer experience, better customer engagement, reduced claim processing expenses, technology-driven insurance processes, and better relationships with policyholders.

    Why should I outsource insurance services to Fusion?

    You should outsource Insurance Services to Fusion because our insurance BPO operates from 22 locations in 10 countries. Apart from our global delivery model, we also offer multilingual and multichannel support to Insurance companies. We are compliant with PCI-DSS that ensures data security.

    How Can Fusion Help Me Escalate My Insurance Business?

    Fusion is known to offer unparalleled insurance outsourcing services to clients from many locations. We have our presence across 22 locations in United States, UK, Albania, Morocco, India, Philippines, Columbia, Canada, El Salvador and Jamaica. Our Insurance BPO gives you excellent customer support services and helps with marketing and sales. We provide you with high-quality leads for a revenue boost and a high ROI.