Insurance companies are increasingly moving towards a digital-first approach. This shift can drive new values if it can successfully address customer expectations and keep the operational cost in control. Partnering with an insurance BPO can help a business achieve this.
We have over 30+ years of experience in delivering high-quality, cost-effective, path-defining customer experience as an insurance BPO. Our insurance outsourcing services are designed to help boost business efficiency, enhance profitability and promote customer satisfaction while ensuring compliance with insurance regulations.
Our insurance outsourcing services portfolio includes a wide range of call center services for first-party insurance, life insurance, general insurance, automobile insurance, health insurance, and homeowners' insurance, among others.
Our Insurance BPO agents are well experienced in resolving all general-level insurance-related queries on the first contact. Currently, we support more than 40 languages in our support delivery.
From claim processing to finalization, we can deliver higher accuracy and faster turnaround time across all levels of claim processing.
Cross-selling & Up-selling
We employ various selling techniques in our communication strategy – it helps us acquire high-quality leads and boosts the ROI of the business.
THE FUSION FACTOR
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You can outsource a range of insurance outsourcing services like policy management, investment research, asset management, and insurance brokerage support, data management, bad debt recovery, insurance claim processing, answering service, customer care, commission management, acquisition, and accounting for insurance companies.
The risks in insurance outsourcing can be compliance breaches, data security risk, reputation management risk, customer dissatisfaction, technology malfunction, error in credit reporting, wrong market assessment risk, and operational risk due to lack of insurance knowledge.
Some of the benefits of outsourcing to an insurance BPO are improved customer experience, better customer engagement, reduced claim processing expenses, technology-driven insurance processes, and better relationships with policyholders.
You should outsource Insurance Services to Fusion because our insurance BPO operates from 19 locations in 9 countries. Apart from our global delivery model, we also offer multilingual and multichannel support to Insurance companies. We are compliant with PCI-DSS that ensures data security.