From pre-sale inquiries & purchase assistance to Collection and Revenue Management, at Fusion CX, we help you deliver complete and satisfactory customer engagements across multiple communication channels. Our comprehensive automotive call center services and customized solutions can help you provide prompt and convenient resolutions to your customers’ unique problems.

Top Call Center Solutions For The Automotive Industry In The USA, Europe, Asia, & Other Countries Worldwide

The automotive industry operates at a brisk pace, with increasing customer demands and choices. At Fusion CX, we can help you match the blistering pace of the industry and deliver competent customer support at every step of the customer journey. With 28+ locations across 14 countries worldwide, our massive workforce of 13,000+ skilled professionals helps us deliver customized communications to customers in over 40 international and regional languages.

In addition, our 30+ years of experience in the customer support industry has helped us curate personalized customer service outsourcing for dealerships for their location and service-specific requirements. Our customer-centric solutions will not only help your customers enjoy superior CX but also help you survive and thrive in a highly competitive industry. We deliver top-quality human engagements on every customer interaction, delivering end-to-end customer communications. This has propelled us to the top of the automotive BPO industry, earning us the reputation of being a top contact center for dealerships.

Why Should You Choose Fusion CX As Your Preferred Call Center For Dealers?

Engaging Fusion CX as your customer and client communications partner will help you access a whole list of amazing industry-specific benefits. These include:

• 24/7 availability to help you be accessible to clients and customers round-the-clock. This will result in minimum call abandonment, helping you avoid missing out on potential leads and sales
• Prompt and convenient resolutions to customer queries, problems, etc., to deliver customized and convenient solutions. This helps to improve customer experiences and brand loyalty
• Professional customer service, complaints management, purchase assistance, etc., delivered by skilled professionals that have been trained to ensure superior human engagement
• Multilingual call center for dealers for personalized customer communications in 40+ global and local languages. This enables your customers to enjoy customer support in their native languages
• Omnichannel customer engagement across multiple communication channels, including phone calls, text messages, social media platforms, live web chats, instant messengers, emails, etc.
• Cost-reduction in hiring and operating in-house customer service departments with inexperienced and semi-professional contact center executives
• Complete access to industry-specific infrastructure and technology, ensuring accurate and consistent solutions across our global locations, helping you serve your global customers
• Reduced workload for core staff, enabling them to focus better on revenue-generating activities and core responsibilities, leading to improve operational efficiency & competency and superior quality assurances
• Superior customer experience management (CXM), resulting in amplified customer loyalties, better brand recognition & identity, improved customer retention & sales, increased revenues, etc.

The professional solutions from our contact center for dealerships will help you improve your automotive business in every manner. In addition, we will also make important contributions to help you improve your business’s core competencies. Together with our best-in-class automotive call center services, you can produce better outcomes for your customers, delivering satisfactory customer experiences in every interaction.