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Services excellence forms the cornerstone of success for any company

Business Process Outsourcing Voice

The services we render are tailor-made for success, ensuring that they fit your requirements.

The Fusion BPO Services voice process is focused on equipping representatives to liaise with contacts and customers to achieve tasks. The agents handling voice processes are given the updated information on products/services of clients across the globe. The internal research is done by our team of efficient professionals with support from the managers and supervisors.

Voice processes in Fusion incorporate customer service, retention/cancellations, tele-sales, order taking, appointment setting, lead generation, 3 level technical support, direct response, infomercials, call quality audit program, customer loyalty programs, as well as market research and surveys.

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